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HIGHLIGHTS
BENEFITS OF DOCUMENT
DOCUMENT DESCRIPTION
This presentation unleashes the power of QFD (Quality Function Deployment) to capture customer requirements in a systematic and disciplined way and translate them into technical or product requirements or service requirements if it is a service organization.
It starts with QFD definition, basic introduction to QFD terms, why and how it is used, its elements. The second part provides insights into advanced QFD that describes the voice of the customer, Kano model, how to interpret QFD results, how to use QFD to set future goals, conduct a competitive assessment.
The third part focuses on facilitation elements. Detailed discussion is presented on various aspects of facilitation, including, but not limited to expectations, roles of the sponsor, customer, facilitator, ground rules, detailed agenda, how to run sessions to complete QFD House of Quality.
Two Basic QFD Excel templates are included, one for workshop use (QFD BASIC Template – embedded in the presentation) and another for more detailed analysis (QFD BASIC Automated) using multiple houses of quality.
Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Best Practices in QFD PowerPoint Slides: Capturing and Translating Customer Requirements through QFD PowerPoint (PPTX) Presentation, QMaxima Inc. - Simplifying Excellence
ABOUT THE AUTHOR: QMAXIMA INC. - SIMPLIFYING EXCELLENCE
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QMaxima is committed to helping you achieve maximums through quality services in:
• Program and Project Management
• Integrating Lean Six Sigma With Digital Technologies & IoT
• Process Performance & Value-Stream Mapping
• Product & Service Quality Improvement
• Lean Six Sigma & Change Management
• Metrics & KPI Management
• Comprehensive Dashboard Deployment
Our offerings include services in Business Process Improvement, Lean Six Sigma, Hoshin Kanri, Kaizen Event Facilitation to manufacturing, healthcare, software, and IT industries.
Our experienced consultants apply simple, yet powerful frameworks, methodologies and tools such as Lean Six Sigma, Process Management, Change Management, PROSCI, CMMI, ISO and others.
Our mission is to help your organization achieve and sustain unprecedented levels of process performance, product and service quality.
QMaxima Inc. - Simplifying Excellence has published 18 additional documents on Flevy.
DETAILS
This business document is categorized under the function(s): Operations Strategy, Marketing, & Sales
It applies to All Industries
File Type: PowerPoint (pptx)
File Size: 6.1 MB
Number of Slides: 107 (includes cover, transition, & marketing slides)
Related Topic(s): QFD
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
This product contains a supplemental XLSM document.
Initial upload date (first version): May 9, 2016
Most recent version published: May 16, 2016
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