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  1. The presentation provides all you must know to capture customer requirements in a thorough way through use of Quality Function Deployment (QFD).
  2. Guidelines provided in the course help any quality professional or project manager plan and facilitate a QFD session.
  3. This course contains all the essentials of QFD and yet prepares you to obtain a consensus from the team on key customer needs and if they are translated in a consistent way by each of them. That way everyone is on the same page at the end of the QFD exerc


This presentation unleashes the power of QFD (Quality Function Deployment) to capture customer requirements in a systematic and disciplined way and translate them into technical or product requirements or service requirements if it is a service organization.

It starts with QFD definition, basic introduction to QFD terms, why and how it is used, its elements. The second part provides insights into advanced QFD that describes the voice of the customer, Kano model, how to interpret QFD results, how to use QFD to set future goals, conduct a competitive assessment.

The third part focuses on facilitation elements. Detailed discussion is presented on various aspects of facilitation, including, but not limited to expectations, roles of the sponsor, customer, facilitator, ground rules, detailed agenda, how to run sessions to complete QFD House of Quality.

Two Basic QFD Excel templates are included, one for workshop use (QFD BASIC Template - embedded in the presentation) and another for more detailed analysis (QFD BASIC Automated) using multiple houses of quality.

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Source: Capturing and Translating Customer Requirements through QFD PowerPoint document


Capturing and Translating Customer Requirements through QFD

Sold by QMaxima Inc. - Simplifying Excellence (this author has 19 documents)


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This business document is categorized under the function(s):

It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 6.1 MB

Number of Slides: 107 (includes cover, transition slides)

Related Topic(s): QFD

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

This product contains a supplemental XLSM document.

Initial upload date (first version): May 9, 2016
Most recent version published: May 16, 2016

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