Artificial Intelligence has moved from experimentation to everyday operations across industries—customer, supply chain, finance, and tech.
Organizations that adopt AI systematically are widening performance gaps in speed, cost, and experience. In McKinsey's 2025 State of AI, 71% of respondents say their organizations regularly use generative AI in at least one function, up sharply from early 2024. This pervasiveness makes structured, reusable playbooks essential for value capture at scale.
There are numerous clear benefits to deploying AI, including:
Drive revenue and margin by targeting high-impact use cases with measurable KPIs.
Reduce cost-to-serve and cycle times through automation and better decisions.
Improve customer and employee experience with faster, more accurate responses.
De-risk scaling via repeatable patterns and governance.
This PPT presentation provides a catalog of 100+ AI opportunities. These opportunities are categorized by the 9 functional activities of the Michael Porter Value Chain:
1. Inbound Logistics
2. Operations
3. Outbound Logistics
4. Marketing & Sales
5. Service
6. Firm Infrastructure
7. Human Resource Management
8. Technology
9. Procurement
Mapping opportunities to the classic Value Chain ensures every function sees relevant, actionable options and enables cross-functional prioritization tied directly to business outcomes.
This PowerPoint is organized into these 9 functions. For each function, we delineate a series of RPA opportunities, which includes clear descriptions, examples, AI technologies, business users, potential impact, and deployment horizon.
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