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360 Customer View - Implementation Toolkit   Excel template (XLSX)
$249.00

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360 Customer View - Implementation Toolkit (Excel XLSX)

File Type: Excel template (XLSX)
Secondary File: Zip archive file (ZIP)

$249.00

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Supplemental ZIP document also included.
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BENEFITS OF DOCUMENT

  1. Help to build plans cross functionally with 360 marketing, experiential, design, business group and digital teams to drive effective outcomes.
  2. Orchestrate 360 Customer View: customer engineering currently comprises Customer Success Engineering (your team), Solutions Engineering (your pre-sales counterparts), and Support Engineering.
  3. Devise 360 Customer View: implement, utilize, tune, and administer security tools, such as endpoint protection, network analysis, SIEM, and other essential security solutions.

DESCRIPTION

This product (360 Customer View - Implementation Toolkit) is an Excel template (XLSX) with a supplemental Zip archive file document, which you can download immediately upon purchase.

The 360 Customer View Implementation Toolkit includes a set of best practice templates, step-by-step workplans, and maturity diagnostics for any 360 Customer View project. Please note the above partial preview is ONLY of the Self Assessment Excel Dashboard, referenced in steps 1 and 2 (see below for more details).

Through a 3-step process, this toolkit will guide you from idea to implementation. Please find a below a summary of the 3 steps.

STEP 1: Get your bearings

Start with the latest quick edition of the 360 Customer View Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation.

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which 360 Customer View improvements can be made.

The Self-Assessment Excel Dashboard; with the 360 Customer View Self-Assessment and Scorecard you will develop a clear picture of which 360 Customer View areas need attention, which requirements you should focus on and who will be responsible for them:

•  Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
•  Gives you a professional Dashboard to guide and perform a thorough 360 Customer View Self-Assessment
•  Is secure: Ensures offline Data Protection of your Self-Assessment results
•  Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage 360 Customer View projects with the 62 implementation resources. There are 62 step-by-step 360 Customer View Project Management Form Templates covering over 1500 360 Customer View project requirements and success criteria.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Experience Excel: 360 Customer View - Implementation Toolkit Excel (XLSX) Spreadsheet, Gerard Blokdijk


$249.00

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OVERVIEW

File Type: Excel xlsx (XLSX)
Secondary File: Zip archive file zip (ZIP)
File Size: 452.4 KB


ABOUT THE AUTHOR

Author: Gerard Blokdijk
Additional documents from author: 315

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

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