100+ iGaming Business SOPs (Excel XLSX)

BENEFITS OF THIS EXCEL DOCUMENT

1. Delivers a structured operational framework covering governance, compliance, payments, risk, and revenue-critical iGaming processes.
2. Provides a turnkey operational framework to run, optimize, and scale a high-performance iGaming business with consistency and control.
3. Delivers a structured, end-to-end SOP framework that accelerates execution, improves decision-making, and maximizes operational efficiency across iGaming teams.

CASINO INDUSTRY EXCEL DESCRIPTION

This product (100+ iGaming Business SOPs) is an Excel template (XLSX), which you can download immediately upon purchase.

Curated by McKinsey-trained Executives

🚀 150+ iGaming Business SOPs Library

The Ultimate Regulator-Ready, Audit-Proof, Revenue-Optimized iGaming Operations Framework (Excel Template)

If you're running—or launching—an online casino, sportsbook, crypto casino, or iGaming platform, this is not optional.
This is the backbone of a serious, scalable, and compliant iGaming business.

💣 What This Is

A battle-tested library of 150+ professional iGaming Standard Operating Procedures (SOPs), delivered in a clean, editable Excel template, covering every critical operational, regulatory, financial, technical, and commercial function of a modern iGaming operator.

Built for:
•  ✅ Investor & acquirer due diligence
•  ✅ Internal control & risk management
•  ✅ Scaling operations without chaos

This is the same operational depth regulators, banks, PSPs, and auditors expect to see.


🧠 Every SOP Is Fully Structured

Each SOP is professionally described and standardized with:
•  Purpose
•  Scope
•  Owner / Role
•  Inputs (Required Information & Documents)
•  Process Steps (Detailed Workflow)
•  Outputs / Deliverables
•  KPIs / Success Metrics
•  Risks / Controls
•  Review Frequency

No fluff. No placeholders. No theory.
This is real iGaming operations documentation.


📚 FULL SOP LIBRARY
1. Corporate Governance & Strategy
1. Board Governance & Oversight SOP
2. Executive Decision-Making SOP
3. Corporate Policies Management SOP
4. Strategic Planning & Review SOP
5. Internal Controls Framework SOP
6. Ethics & Code of Conduct SOP
7. Conflict of Interest Management SOP
8. Management Reporting SOP
9. Shareholder Communications SOP
10. Corporate Record Keeping SOP

2. Product & Commercial Management
11. Product Roadmap Planning SOP
12. Feature Prioritization SOP
13. Product Launch Management SOP
14. Product Lifecycle Management SOP
15. Pricing & Margin Management SOP
16. Commercial Performance Review SOP
17. Product Localization SOP
18. A/B Testing & Experimentation SOP
19. Stakeholder Alignment SOP
20. Product Sunsetting SOP

3. AML & KYC
21. Customer Due Diligence SOP
22. Enhanced Due Diligence SOP
23. KYC Verification SOP
24. Source of Funds Verification SOP
25. AML Risk Assessment SOP
26. Transaction Monitoring SOP
27. Suspicious Activity Reporting SOP
28. Sanctions & PEP Screening SOP
29. AML Record Retention SOP
30. AML Program Review SOP

4. Responsible Gambling & Player Protection
31. Responsible Gambling Policy SOP
32. Self-Exclusion Management SOP
33. Deposit & Loss Limits SOP
34. Reality Check Notifications SOP
35. Problem Gambling Identification SOP
36. Player Interaction SOP
37. Cooling-Off Period SOP
38. RG Reporting SOP
39. RG Training SOP
40. Player Protection Audits SOP

5. Payments & Financial Operations
41. Payment Method Onboarding SOP
42. Deposits Processing SOP
43. Withdrawals Processing SOP
44. Payment Reconciliation SOP
45. Chargeback Management SOP
46. Financial Controls SOP
47. Treasury Management SOP
48. Currency & FX Management SOP
49. Financial Reporting SOP
50. Tax Calculation & Filing SOP

6. Player Account Lifecycle
51. Account Registration SOP
52. Account Verification SOP
53. Account Suspension SOP
54. Account Closure SOP
55. Dormant Account Management SOP
56. Bonus Eligibility Management SOP
57. Player Segmentation SOP
58. Account Data Updates SOP
59. Player Communications SOP
60. Account Audit SOP

7. Game Management & Integrity
61. Game Onboarding SOP
62. Game Certification SOP
63. RTP Management SOP
64. RNG Integrity SOP
65. Game Configuration SOP
66. Game Change Management SOP
67. Game Incident Handling SOP
68. Game Performance Monitoring SOP
69. Game Removal SOP
70. Game Testing SOP

8. IT Operations & Cybersecurity
71. IT Infrastructure Management SOP
72. Access Control Management SOP
73. Cybersecurity Monitoring SOP
74. Vulnerability Management SOP
75. Patch Management SOP
76. System Change Management SOP
77. Log Management SOP
78. Encryption Key Management SOP
79. IT Asset Management SOP
80. Secure Development Lifecycle SOP

9. Data Protection & Privacy
81. Data Protection Policy SOP
82. GDPR Compliance SOP
83. Data Subject Requests SOP
84. Data Retention & Deletion SOP
85. Privacy Impact Assessments SOP
86. Data Breach Response SOP
87. Consent Management SOP
88. Cross-Border Data Transfer SOP
89. Data Access Controls SOP
90. Privacy Training SOP

10. Marketing, CRM & Affiliates
91. Marketing Compliance SOP
92. Campaign Approval SOP
93. Bonus Campaign Management SOP
94. CRM Lifecycle Management SOP
95. Player Retention Programs SOP
96. Affiliate Onboarding SOP
97. Affiliate Monitoring SOP
98. Affiliate Payments SOP
99. Advertising Content Review SOP
100. Marketing Performance Reporting SOP

11. Customer Support Operations
101. Customer Support Policy SOP
102. Ticket Management SOP
103. Complaints Handling SOP
104. Escalation Management SOP
105. Player Dispute Resolution SOP
106. Support Quality Assurance SOP
107. Multilingual Support SOP
108. Support Knowledge Base SOP
109. Support Training SOP
110. Support Performance Metrics SOP

12. Risk Management & Fraud Prevention
111. Enterprise Risk Assessment SOP
112. Fraud Risk Assessment SOP
113. Bonus Abuse Detection SOP
114. Multi-Accounting Detection SOP
115. Collusion Detection SOP
116. Device & IP Monitoring SOP
117. Fraud Case Management SOP
118. Risk Scoring SOP
119. Fraud Reporting SOP
120. Risk Review SOP

13. HR, Training & Culture
121. Recruitment & Onboarding SOP
122. Background Checks SOP
123. Employee Training SOP
124. Performance Management SOP
125. Disciplinary Procedures SOP
126. Whistleblowing SOP
127. Employee Data Protection SOP
128. Remote Work SOP
129. Health & Safety SOP
130. Employee Offboarding SOP

14. Vendor & Third-Party Management
131. Vendor Due Diligence SOP
132. Contract Management SOP
133. Third-Party Risk Assessment SOP
134. Vendor Onboarding SOP
135. Vendor Performance Monitoring SOP
136. SLA Management SOP
137. Third-Party Compliance Monitoring SOP
138. Vendor Termination SOP
139. Outsourcing Governance SOP
140. Vendor Audit SOP

15. Odds, Trading & Casino Economics
141. Odds Setting & Margin Management SOP
142. Trading Risk Limits SOP
143. Exposure Monitoring SOP
144. Liability Management SOP
145. Casino Hold & Yield Monitoring SOP
146. Jackpot Management SOP
147. Promotional Cost Control SOP
148. Game Mix Optimization SOP
149. Volatility Management SOP
150. Payout Ratio Review SOP


💼 Why This Library Converts (And Pays for Itself Fast)
🔥 Save 6–12 months of documentation work
🔥 Avoid regulatory rejections & audit failures
🔥 Instantly professionalize your operation
🔥 Impress banks, PSPs, regulators & investors
🔥 Scale without breaking compliance

Buying this instead of building it internally saves five to six figures in legal, compliance, and consulting costs.


📦 Format & Delivery
•  ✅ Excel Template (Fully Editable)
•  ✅ Clear SOP indexing & categorization
•  ✅ Ready for jurisdiction-specific customization
•  ✅ Ideal for casinos, sportsbooks, crypto & hybrid operators


🎯 Perfect For
•  iGaming startups & founders
•  Consultants & advisory firms
•  Investors preparing for due diligence
•  Operators expanding into new jurisdictions

⚠️ Bottom Line
If you're serious about scalability, and profitability in iGaming, this SOP library isn't a "nice to have".

It's infrastructure.



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DISCLAIMER This material does not promote or support "illegal" online gambling in any jurisdiction, and we recognize that gambling addiction is a serious medical and social condition that requires prevention, responsibility, and appropriate support.

Source: Best Practices in Casino Industry Excel: 100+ iGaming Business SOPs Excel (XLSX) Spreadsheet, SB Consulting