Get our FREE Business Process Management (BPM) Digital Transformation Toolkit. This is an exclusive promotion being run on LinkedIn.
  This is a partial preview. Full document is 15 slides. View large preview.
If you are logged in, your referral link [?] is automatically included below.
EMBED CODE (Copy and Paste)


BENEFITS OF DOCUMENT
  1. Measure service quality of cooperative banks.

DOCUMENT DESCRIPTION

Service excellence is a subjective concept that needs to be assessed scientifically. This document provides a validated instrument that measures service quality of cooperative banks. It first gives a picture about factors influenced by service quality. Before the instrument is shown, it explains a brief methodology used in making the items of the questionnaire. The measure covers seven dimensions of service quality: Communication for Building Up Trust, Personnel Relationship, Quality Price Relationship, Understanding and Consulting, Bank Set of Values, Serviceability and Educational Support.

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Service Excellence of Cooperative Banks PowerPoint document

 

Service Excellence of Cooperative Banks

Sold by Lucell Larawan (this author has 5 documents)

$50.00

ALL FEES INCLUDED
Add to Cart
  

This business document is categorized under the function(s): Operations   service quality  

It applies to Investment Banking.

File Type: PowerPoint (pptx)

File Size: 1.6 MB

Number of Slides: 15

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Initial upload date (first version): Nov 5, 2017
Most recent version published: Nov 23, 2017

Ask the Author a Question

Must be logged in Click here to log in

Report

SELECT CUSTOMERS

Flevy has provided quality business documents to businesses and organizations of all sizes across the world—in over 60 countries. Below is just a very small sample of our customer base.

VIEW BY


Are you a business professional?
Join Flevy and sell your business documents.

Just as the mobile apps market has helped software developers earn sustainable, passive income, we hope Flevy will do the same for business professionals, like yourself. There's no reason to let your IP collect dust when it can be making you perpetual income.


CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

Employee Involvement: The Heart of Lean Production
Listed under:  Operations  Organization, Change, & HR
View more from: Operational Excellence Consulting   Top Flevy Author [?]
179-slide PowerPoint deck. Total Employee Involvement is the heart of the Toyota system, just like the wind that brings the sailboat to life. Employee Involvement should be managed as intensely as production and quality. Involvement includes all three segments of [read more]
$59.00

Add to Cart View Details

Business Case Development Framework
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: LearnPPT   Top Flevy Author [?]
32-slide PowerPoint deck and supporting Excel workbook. The Business Case is an instrumental tool in both justifying a project (requiring a capital budgeting decision), as well as measuring the project's success. The Business Case model typically takes the form of an Excel spreadsheet [read more]
$49.00

Add to Cart View Details

Customer Experience Strategy - Template and Guide
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: CustCore Consulting
56-slide PowerPoint deck. Customer Experience is fast becoming the key business battleground in many markets. In order to be successful it is critical that all business create a Customer Experience Strategy, an all encompassing view of how they will deliver [read more]
$65.00

Add to Cart View Details

Kaizen
Listed under:  Operations  Organization, Change, & HR
View more from: Operational Excellence Consulting   Top Flevy Author [?]
187-slide PowerPoint deck. Kaizen strategy is the single most important concept in Japanese management - the key to successful Japanese companies such as Toyota. Kaizen, which simply means continuous improvement, is the foundation for all Lean improvements. Kaizen [read more]
$59.00

Add to Cart View Details

Digital Transformation: Blockchain Technology
Listed under:  Information Technology  Operations
View more from: LearnPPT   Top Flevy Author [?]
87-slide PowerPoint deck. Blockchain Technology is an emerging database technology that has gained widespread appeal across many industries, mostly driven by the rise of cryptocurrencies--most notably Bitcoin. It provides numerous process benefits, including [read more]
$59.00

Add to Cart View Details

Visual Management
Listed under:  Operations  Organization, Change, & HR
View more from: Operational Excellence Consulting   Top Flevy Author [?]
150-slide PowerPoint deck. Visual management is an integral part of a Lean management system. Visual management uses displays, metrics and controls to help establish and maintain continuous flow, and giving everyone a view of the work along the value stream. It [read more]
$59.00

Add to Cart View Details

Strategy Planning and Deployment Process
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: Operational Excellence Consulting LLC   Top Flevy Author [?]
108-slide PowerPoint deck and supporting Excel workbook. Our Strategy Planning and Deployment Process, using Strategy Maps and Hoshin Kanri, provides an organization with simple and effective methods and tools to develop, communicate and align its business objectives, strategic initiatives, [read more]
$49.50

Add to Cart View Details

Audit Report Model and Sample
Listed under:  Information Technology  Operations
View more from: John Kyriazoglou
26-page Word document. This document "Audit Report: Model and Sample" contains a model of an audit report and a real sample from an IT Audit assignment (data of client not disclosed for privacy and confidentiality issues). This has been used [read more]
$29.00

Add to Cart View Details

Structured Thinking 101: Clarity Through Storylines
Listed under:  Corporate Communications  Structured Thinking
View more from: Clarity College   Top Flevy Author [?]
37-page PDF document. Clarity is critical in business communication of all kinds, yet difficult to achieve. This pack outlines five clear steps that will enable you to clarify your thinking for both yourself and your audience while preparing any kind of [read more]
$79.00

Add to Cart View Details

Service 4.0 Transformation
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: LearnPPT   Top Flevy Author [?]
52-slide PowerPoint deck. Services companies are changing the way they offer and deliver services, driven by customer demands for a more customized, proactive, omnichannel, integrated, and data-driven service and enabled by emerging Digital Technologies. This is [read more]
$49.00

Add to Cart View Details

What project are you working on?
Bain Presentations?   Lean?   Growth Strategy?   Or something else.
Have a look at our holistic Business Toolkits. We have over 250+ toolkits covering a wide range of business topics.