Dr. W. Edwards Deming (1900-1993) is considered to be the Father of Modern Quality. Dr. Deming preached that to achieve the highest level of performance requires more than a good philosophy—the organization must change its behavior and adopt new ways of doing business.
Deming's approach were amply summed up in his famous 14 Points, which have been summarized in this presentation.
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Source: Best Practices in W. Edwards Deming PowerPoint Slides: 14 Points to Ponder (Deming) PowerPoint (PPT) Presentation Slide Deck, OpEx Academy NZ
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