Please register (it's free!) or login to view the document preview.

If you are logged in, your referral link [?] is automatically included below.

EMBED CODE (Copy and Paste)

BENEFITS OF DOCUMENT

True loyalty clearly affects profitability. While regular Customers are not always profitable, their choice to stick with a product or service typically reduces a company's Customer acquisition costs.
Loyal Customers talk up a company to their friends, family, and colleagues.
The tendency of loyal Customers to bring in new Customers at no charge to the company is particularly beneficial as a company grows.

DOCUMENT DESCRIPTION

The Net Promoter Score is a customer loyalty metric developed by (and a registered trademark of) Fred Reichheld, Bain & Company, and Satmetrix Systems.

It was introduced by Reichheld in his 2003 Harvard Business Review article "One Number You Need to Grow".

Today, the Net Promoter Score has been widely adopted with more than two thirds of Fortune 1000 companies using the metric.

If you are interested in introducing your organization to the Net Promoter Score approach, you can use and customize this presentation.

Let us know if you need any support in deploying the Net Promoter Score (NPS) in your organization.

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: The Net Promoter Score (NPS) PowerPoint document

Top Flevy Author [?]

The Net Promoter Score (NPS)

Sold by Operational Excellence Consulting LLC (this author has 19 documents)

$34.50

ALL FEES INCLUDED

Add to Cart

This business document is categorized under the function(s): Organization, Change, & HR Strategy, Marketing, & Sales

It applies to All Industries.

File Type: PowerPoint (pptx)

File Size: 2.4 MB

Number of Slides: 47

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Terms of usage (for all documents from Operational Excellence Consulting LLC)

Initial upload date (first version): Feb 1, 2018
Most recent version published: May 2, 2019

Ask the Author a Question

Must be logged in Click here to log in

CUSTOMER TESTIMONIALS

"Your business framework guides help us add structure and clarity to what we're doing and I'm sure improve the output. They also save us a lot of time. Just in opportunity cost of our staff alone, these documents have paid for themselves many times over."

– VP of Marketing at a Multinational Corporation

"Flevy has been proven to be an invaluable resource for our firm. We have used many of the documents in our client engagements as have found the content to be very thorough and professionally put together. Good to know a resource like this exists."

– Partner at a Management Consulting Firm

SELECT CUSTOMERS

Flevy has provided quality business documents to businesses and organizations of all sizes across the world—in over 60 countries. Below is just a very small sample of our customer base.

Did you know?

The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

VIEW BY

Are you a business professional?
Join Flevy and sell your business documents.

Just as the mobile apps market has helped software developers earn sustainable, passive income, we hope Flevy will do the same for business professionals, like yourself. There's no reason to let your IP collect dust when it can be making you perpetual income.

CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

	1000+ Consulting Diagrams, Templates, Graphics & Icons Listed under: PowerPoint Templates Strategy, Marketing, & Sales View more from: Operational Excellence Consulting Top Flevy Author [?] 1125-slide PowerPoint deck. This presentation is a mega-collection of over 1100 fully editable consulting diagrams, templates, graphics and icons to enhance your PowerPoint presentations, increase productivity and create visual impact. The above preview only [read more]	$49.00 Add to Cart View Details
	Complete Business Frameworks Reference Guide Listed under: Organization, Change, & HR Strategy, Marketing, & Sales View more from: LearnPPT Top Flevy Author [?] 388-slide PowerPoint deck. This is a very comprehensive document with over 350+ slides--covering 56 common management consulting frameworks and methodologies (listed below in alphabetical order). A detailed summary is provided for each business framework. [read more]	$199.00 Add to Cart View Details
	Strategic Planning - Hoshin Policy Deployment Listed under: Operations Strategy, Marketing, & Sales View more from: Operational Excellence Consulting LLC Top Flevy Author [?] 137-slide PowerPoint deck and supporting Excel workbook. Our Strategic Planning Process, based on Hoshin Policy Deployment, provides an organization with proven and effective methods to develop, communicate and align its strategic goals, objectives, and initiatives. The Strategic Planning - [read more]	$69.50 Add to Cart View Details
	Gemba Walk Listed under: Operations Organization, Change, & HR View more from: Operational Excellence Consulting Top Flevy Author [?] 79-slide PowerPoint deck. In business, 'Gemba' refers to the place where value is created and improved. The 'Gemba Walk' is an activity that takes management to the front lines to look for waste (non-value added activities) and opportunities. The objective [read more]	$59.00 Add to Cart View Details
	Breakthrough Strategy Stimulating Questions Listed under: Organization, Change, & HR Strategy, Marketing, & Sales View more from: Dr. Stephen Sweid Top Flevy Author [?] 93-slide PowerPoint deck. >>> IMPORTANT NOTE: This guide is included in the discount pack offered by Dr. Stephen Sweid with the title: - THE PENTACLE OF BREAKTHROUGH STRATEGY: DISCOUNT PACK -. This is a comprehensive pack for breakthrough strategy with 5 [read more]	$30.00 Add to Cart View Details
	M&A Process Letter - Phase I and Phase II Listed under: Corporate Finance Strategy, Marketing, & Sales View more from: Corporate Finance 101 5-page Word document and supporting Word. These letters accompany the confidential information memorandum distributed to potential bidders in an M&A process. Bid process letters address: - The schedule (i.e. timetable, number of bidding rounds and deadlines for bid [read more]	$29.00 Add to Cart View Details
	Hoshin Kanri Strategy Deployment Listed under: Operations Strategy, Marketing, & Sales View more from: Operational Excellence Consulting Top Flevy Author [?] 147-slide PowerPoint deck and supporting Excel workbook. * Kick Start your Next Fiscal Year with Hoshin Kanri Strategy Deployment! * Hoshin Kanri process is a powerful strategy deployment methodology for defining long-range key entity objectives. These are breakthrough objectives that [read more]	$69.00 Add to Cart View Details
	Customer Experience Strategy - Template and Guide Listed under: Operations Strategy, Marketing, & Sales View more from: CustCore Consulting 56-slide PowerPoint deck. Customer Experience is fast becoming the key business battleground in many markets. In order to be successful it is critical that all business create a Customer Experience Strategy, an all encompassing view of how they will deliver [read more]	$65.00 Add to Cart View Details
	How to Build a Target Operating Model (TOM) Listed under: Operations Organization, Change, & HR View more from: R Bradley Consulting 35-slide PowerPoint deck. This document outlines the stages and steps required to build a TOM. It includes the following views 1. Purpose of a TOM 2. Benefits of a TOM 3. Building an example TOM 4. Transformation Scope 5. Developing the TOM 6. Capability [read more]	$49.00 Add to Cart View Details
	A Comprehensive Guide to Digital Transformation Listed under: Organization, Change, & HR View more from: The Highway of Change Top Flevy Author [?] 111-slide PowerPoint deck. This 110+ slide deck is not intended to provide you with the "be all and end all" about Digital Transformation. It has been created from an amount of research into the subject to provide you with the latest thinking from numerous "key [read more]	$35.00 Add to Cart View Details

Keyphrase:
Search in...	Document Title Document Description
Filter by author:
Filetype:	PowerPoint Excel Word PDF
Library:	Marketplace FlevyPro [?]

The Net Promoter Score (NPS)

Log In Below

Receive our Free Primer on Strategy Development & Execution

Get Our FREE Product.