Want FREE Templates on Digital Transformation? Download our FREE compilation of 50+ slides. This is an exclusive promotion being run on LinkedIn.

  Please register (it's free!) or login to view the remaining preview.
If you are logged in, your referral link [?] is automatically included below.
EMBED CODE (Copy and Paste)


  1. True loyalty clearly affects profitability. While regular Customers are not always profitable, their choice to stick with a product or service typically reduces a company's Customer acquisition costs.
  2. Loyal Customers talk up a company to their friends, family, and colleagues.
  3. The tendency of loyal Customers to bring in new Customers at no charge to the company is particularly beneficial as a company grows.


The Net Promoter Score is a customer loyalty metric developed by (and a registered trademark of) Fred Reichheld, Bain & Company, and Satmetrix Systems.

It was introduced by Reichheld in his 2003 Harvard Business Review article "One Number You Need to Grow".

Today, the Net Promoter Score has been widely adopted with more than two thirds of Fortune 1000 companies using the metric.

If you are interested in introducing your organization to the Net Promoter Score approach, you can use and customize this presentation.

Let us know if you need any support in deploying the Net Promoter Score (NPS) in your organization.

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: The Net Promoter Score (NPS) PowerPoint document

Top Flevy Author [?]

The Net Promoter Score (NPS)

Sold by Operational Excellence Consulting LLC (this author has 20 documents)


Add to Cart

This business document is categorized under the function(s):

It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 2.4 MB

Number of Slides: 47 (includes cover, transition slides)

Related Topic(s): Customer Loyalty Customer Satisfaction Net Promoter Score

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Terms of usage (for all documents from Operational Excellence Consulting LLC)

Initial upload date (first version): Feb 1, 2018
Most recent version published: May 2, 2019

Ask the Author a Question

Must be logged in Click here to log in



Since 2012, we have provided best practices to over 5,000 businesses and organizations of all sizes across the world—in over 130 countries. Below is just a very small sample of our customer base.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.


89-slide PowerPoint deck
36-slide PowerPoint deck
44-slide PowerPoint deck
Excel workbook and supporting ZIP
32-slide PowerPoint deck
28-slide PowerPoint deck
15-slide PowerPoint deck
7-slide PowerPoint deck
10-page PDF document
16-slide PowerPoint deck
Author: Safwan Khan
11-slide PowerPoint deck



Become your organization's resident expert on...

Digital Transformation
Strategy Development
Post-merger Integration (PMI)
Organizational Design (OD)
Performance Management
Business Transformation
Organizational Culture (OC)
Customer-centric Design (CCD)
Interested in something else? Browse our 350+ Business Toolkits of best practices, each focused on a specific management topic.