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DESCRIPTION
A document describing the key elements of establishing process metrics including What is a Metric, Measuring the right things, creating metrics that are SMART, a 5-step process for implementation and how good are your metrics and summary.
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Source: Process (4) - Process Metrics PowerPoint (PPT) Presentation, The Highway of Change
OVERVIEW
ABOUT THE AUTHOR
The Highway of Change is me . . . Ron Leeman.
I am a seasoned (that means older), well rounded (that doesn't mean overweight) multi-faceted (both from a business and personal perspective), dedicated and ethical professional who has an enviable track record of achievement.
I have been a Change, Process and Project professional since 1974.
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Process Modelling, Analysis/Design, Quality, Metrics & BPR
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