1. Learn how to apply Lean thinking principles to create a more productive office.
2. Learn how to identify the eight types of waste in an office environment.
3. Learn how to apply Lean methods and tools to solve problems and improve customer satisfaction.

DOCUMENT DESCRIPTION

Lean Office is a management philosophy based on the Toyota Production System (TPS). With Lean Office, you will be able to enhance value for your customers by improving and smoothing administrative process flow and eliminating waste in the office. Simply put, by becoming a Lean Office, you will be able to increase productivity and create greater customer value with less resources.

By teaching this presentation to managers and employees working in Office/Service environments, they will have a better understanding of the Lean principles and approach to eliminating waste, and will be more forthcoming to lead and participate in the Lean implementation process.

OBJECTIVES:

By the end of the program, you would be able to:

1. Understand the principles and key concepts of Lean
2. Identify value and waste
3. Gain an overview of key Lean principles and tools, and their applications
4. Apply 5S principles to improve office organization and efficiency
5. Apply a simple problem solving process

CONTENTS:

1. Introduction to Lean Office
- What is Lean
- What Lean is not
- Lean vs traditional thinking
- Lean office framework
- Lean applications in office environments
- Benefits of Lean office

2. Key Concepts of Lean Office
- Eight types of waste
- Value-added activities
- Non-value-added activities (waste)
- Lean thinking philosophy
- Lean principles

3. Overview of Lean Methods & Tools
- 3Ms (Muda, Mura, Muri)
- Gemba framework
- 5S principles
- Visual management
- Office layout
- Spaghetti diagram
- Value stream mapping
- Standard work
- Load-leveling (Heijunka)
- Flexible workforce
- Quality at source
- Mistake-proofing (Poka Yoke)
- Kaizen
- PDCA problem solving
- Pareto chart
- Cause and effect diagram

4. Ways to develop "Kaizen Eyes"
- What are "Kaizen eyes"?
- 48 ways to develop "Kaizen eyes"

5. Lean Roles
- Lean steering committee
- Lean deployment leader
- Lean champions
- Lean process owner
- Lean coach
- Team leader
- Team members

6. Sustaining a Lean Office
- Critical success factors
- Lessons from other adopters

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