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DOCUMENT DESCRIPTION

The Help Desk Management Implementation Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for for any Help Desk Management related project. Please note the above partial preview is ONLY of the Self Assessment Excel Dashboard, referenced in steps 1 and 2 (see below for more details).

Through a 3-step process, this toolkit will guide you from idea to implementation. Please find a below a summary of the 3 steps.

Step 1 - Get your bearings

Start with the latest quick edition of the standard requirements Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview, and share with stakeholders.

Organized in a data-driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the example pre-filled Self Assessment Excel Dashboard to get familiar with results generation.

Step 2 - Set concrete goals, tasks, dates, and numbers you can track

Featuring 964 new and updated case-based questions, organized into 7 core areas of process design, this Excel Self Assessment Dashboard will help you identify areas in which standard requirements improvements can be made. Features of this dashboard include:

* Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
* Gives you a professional Dashboard to guide and perform a thorough standard requirements Self Assessment
* Is secure: Ensures offline data protection of your Self-Assessment results
* Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next

Step 3 - Implement, track, follow up, and revise strategy

The outcomes of step 2, the Self Assessment, are the inputs for step 3. Start and manage standard requirements projects with the 62 implementation resources. These are 62 step-by-step Project Management Form Templates covering over 1,500 project requirements and success criteria.

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Help Desk Management - Implementation Toolkit Excel document

 
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Help Desk Management - Implementation Toolkit

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This business document is categorized under the function(s): Information Technology   Organization, Change, & HR  

It applies to All Industries.

File Type: Excel (xlsx)

File Size: 464.7 KB

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

This product contains a supplemental ZIP document.

Initial upload date (first version): Mar 9, 2019
Most recent version published: Mar 11, 2019

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