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Customer Experience Strategy - Template and Guide
56-slide PowerPoint deck. Customer Experience is fast becoming the key business battleground in many markets.
In order to be successful it is critical that all business create a Customer Experience Strategy, an all encompassing view of how they will deliver [read more]
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$65.00
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Strategic Planning - Hoshin Policy Deployment
137-slide PowerPoint deck and supporting Excel workbook. Our Strategic Planning Process, based on Hoshin Policy Deployment, provides an organization with proven and effective methods to develop, communicate and align its strategic goals, objectives, and initiatives.
The Strategic Planning - [read more]
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$69.50
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Key Account Management 101 - Best Practices
47-slide PowerPoint deck. This document provides a step-by-step, detailed approach to designing a Key Account Management program, including:
- selecting and segmenting key accounts
- defining team structure, roles & responsibilities, activities, resource [read more]
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$69.00
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Design Thinking
240-slide PowerPoint deck. In today's increasing complexity of digital technology and modern business, customers are increasingly choosing products and services based on the quality of the experiences they have with them. To help meet these challenges, an approach [read more]
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$69.00
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Kaizen
187-slide PowerPoint deck. Kaizen strategy is the single most important concept in Japanese management - the key to successful Japanese companies such as Toyota. Kaizen, which simply means continuous improvement, is the foundation for all Lean improvements. Kaizen [read more]
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$59.00
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Business Case Development Framework
32-slide PowerPoint deck and supporting Excel workbook. The Business Case is an instrumental tool in both justifying a project (requiring a capital budgeting decision), as well as measuring the project's success. The Business Case model typically takes the form of an Excel spreadsheet [read more]
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$49.00
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Business Process Master List (BPML) Template
Excel workbook. This spreadsheet is at template for conducting a very thorough Business Process Master List (BPML) analysis.
The first tab is the template itself.
The second tab is an illustrative example of a completed BPML spreadsheet. It [read more]
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$40.00
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Balanced Scorecard
27-slide PowerPoint deck. This document explains the Balanced Scorecard (BSC) business framework and how to use it as a strategic management system. BSC is a strategy performance management tool--a semi-standard structured report, supported by proven [read more]
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$39.00
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Process Map Series: Order to Cash
9-slide PowerPoint deck and supporting Excel workbook. Engaging in the exercise of reviewing and documenting your company's business processes is the first step in learning exactly how work is being performed, where the opportunities for improvement lie and what bottlenecks and inefficiencies [read more]
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$29.00
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Transformation Maps
18-slide PowerPoint deck. This document is a collection of 3-Year, 4-Year, and 5-Year Transformation Map (T-Map) PowerPoint Templates.
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$20.00
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