The introduction of emerging, digital technologies has ushered in the Fourth Industrial Revolution. To keep the competitive advantage in this era of Digital Transformation, leveraging contemporary technology is an absolute necessity. Using cutting-edge technology means not just augmenting, but in fact, revamping the whole Quality outlook. Quality 4.0 is the complimentary Quality approach to the […]
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When You Care Enough to Give Your Best
Customer care or service quality or quality of service seems to be a fallacy nowadays. The truth that some of us tend to forget sometimes is that we are all customers and we are all consumers. We do care about many things, price, attributes, convenience, product quality, but, what about service quality? According to Zeithaml, […]
