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NEED HELP MANAGING THROUGH THIS CRISIS?
Improve the growth and efficiency of your organization by leveraging Flevy's library of best practice frameworks, templates, and tools. Our materials are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, and Accenture; and used by Fortune 100 organizations.
Below, we have selected a couple management areas that are most relevant to this current Coronavirus crisis.
Supply Chain Management & Analysis
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4 Stage Model Supply Chain Assessment
Excel workbook
Price: $89.99
The purpose of the 4 Stage Model is to provide a high-level qualitative assessment of an organizations practices and processes. The model... [full details]
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Supply Chain Performance & Metrics
25-page PDF document
Price: $39.99
Supply Chain Performance & Metrics document gives an overview of key performance metrics used to measure the operating effectiveness of a... [full details]
-
Chief Operating Officer (COO) Toolkit
390-slide PowerPoint deck
Price: $99.00
Unlock Your Full Potential with the Chief Operating Officer (COO) Business Toolkit: A Comprehensive 390-Slide PowerPoint Deck
Are... [full details]
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Supply Chain & Business Risk Assessment
Excel workbook
Price: $25.00
The AD Supply Chain Risk Management tool is aimed at business who need to recognise and address the risks that are present in their supply... [full details]
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Supply Chain Strategy Tools & Techniques
67-slide PowerPoint deck
Price: $79.99
This deck was developed to support supply chain visioning and strategic diagnostics. It provides checklists of key questions to ask in... [full details]
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Supply Chain Management - Sales and Operations Planning (S&OP) Improvement
27-slide PowerPoint deck
Price: $25.00
Today's competitive global markets necessitate a strong attention on Supply Chain Management and the underlying Sales & Operations Planning... [full details]
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KPI Compilation: 600+ Supply Chain Management KPIs
141-slide PowerPoint deck
Price: $69.00
This presentation is a comprehensive collection of Key Performance Indicators (KPI) related to Supply Chain Management... [full details]
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Supply Chain Resilience
23-slide PowerPoint deck
Price: $25.00
Supply Chain "resilience" is the Supply Chain's ability to respond and recover quickly to potential disruptions. It can return to its... [full details]
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AI in Supply Chain Management: Strategy Paper
219-slide PowerPoint deck
Price: $99.00
Unlocking the Future of Supply Chain Management with AI and Blockchain
Introduction
Welcome to the comprehensive guide on revolutionizing... [full details]
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Digital Supply Chain Strategy
25-slide PowerPoint deck
Price: $25.00
In today's Digital Age, organizations are faced with the changing nature of the demand curve and the element of uncertainty in the Supply... [full details]
-
Supply Chain Strategy and Performance Management
83-slide PowerPoint deck
Price: $89.00
Curated by McKinsey-trained Executives
The presentation follows the headline-body-bumper slide format used by global... [full details]
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Supply Chain and Logistics SOPs
904-slide PowerPoint deck and supporting Word
Price: $89.00
Curated by McKinsey-trained Executives
Unlock the full potential of your supply chain and logistics operations with our... [full details]
-
Logistics and Supply Chain Management (SCM) - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $149.00
Save time, empower your teams and effectively upgrade your processes with access to this practical Logistics and Supply Chain Management... [full details]
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CoE for a Smarter Supply Chain - Current Supply Chain
56-slide PowerPoint deck
Price: $39.95
This is the first presentation in a 3-part series on the "Centre of Excellence (CoE) for a Smarter Supply Chain," based... [full details]
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Industry Supply Curve Analysis
24-slide PowerPoint deck
Price: $39.00
The Industry Supply Curve is graphic representation of the Law of Supply, which states that there is a direct relationship between price... [full details]
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Supply Chain Sustainability
24-slide PowerPoint deck
Price: $25.00
In the modern age, organizations are striving to form a sustainable Supply Chain system to cope with the challenges that are arising. Such... [full details]
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Supply Chain Operations Management
156-slide PowerPoint deck
Price: $89.00
Curated by McKinsey-trained Executive
Unlocking Excellence: Your Comprehensive Supply Chain Operations Management Toolkit
Are... [full details]
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Import and Export Management Toolkit
864-slide PowerPoint deck
Price: $99.00
Curated by McKinsey-trained Executives
Unlock the Full Potential of Your International Trade Operations with Our Complete Import... [full details]
-
Supplier Relationship Management (SRM) - Supplier Segmentation
24-slide PowerPoint deck
Price: $25.00
Competition has forced industries to converge on efficiency. Most of them have recognized that they must investigate all potential levers... [full details]
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Lean Warehousing Transformation
27-slide PowerPoint deck
Price: $25.00
As the last decisive step in customer service, a warehouse ensures cost effective distribution. Latest technological innovation has turned... [full details]
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PSL - Lean Supply Chain Presentation
57-slide PowerPoint deck
Price: $39.00
This presentation details the various components of the Lean Supply Chain. The topics covered as below:
The concept of Lean
Supply Chain... [full details]
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Digital Transformation: Operations Ecosystem
25-slide PowerPoint deck
Price: $25.00
We are living in the Digital Age. For organizations to remain competitive, they must develop and execute robust Digital Transformation... [full details]
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Supply Chain Management (SCM): Risk Management Strategies
25-slide PowerPoint deck
Price: $25.00
Traditional methods for managing Supply Chain Risk have ceased to be effective with the advent of low probability, high impact events, such... [full details]
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Supply Chain Liaison 5 Step Management Program
41-slide PowerPoint deck
Price: $59.00
It's been my experience that there's existed a gap between the Supplier of manufactured goods & the Customer in providing that orders... [full details]
-
Supply Chain Program Comparison Model (Working Capital)
Excel workbook
Price: $49.00
This model can be used to evaluate two different supply chain programs to determine which is better from a working capital and ROIC... [full details]
-
Supply Chain Risk Reduction
21-slide PowerPoint deck
Price: $25.00
Through decades of Cost Cutting efforts, the Supply Chains of many organizations have become Lean and centralized--but, on the flip side,... [full details]
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Assessment Dashboard - Supply Chain Planning
Excel workbook and supporting ZIP
Price: $79.00
Here are several sample Supply Chain Planning requirements:
* How can skill-level changes improve Supply Chain Planning?
* How do you... [full details]
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Supply Chain Fundamentals Module 1 - Forecasting
73-slide PowerPoint deck
Price: $34.00
The Supply Chain Fundamentals Series has 5 modules in all as below:
Module 1 - Forecasting - 73 Slides
Module 2 - Aggregate Planning -... [full details]
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Supply Chain Cost Reduction: Warehousing
33-slide PowerPoint deck
Price: $25.00
Companies are constantly looking to improve efficiency and reduce costs. One area that has a significant potential for achieving both is... [full details]
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6 Pillars of Supply Chain Management (SCM) Thinking
26-slide PowerPoint deck
Price: $25.00
Supply Chain thinking used to be limited to the managers of few global companies--companies that were struggling to coordinate internal... [full details]
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Supply and Demand Integration
22-slide PowerPoint deck
Price: $25.00
The disconnect between demand generation and supply fulfillment activities have made organizations suffer consequences of conflicting... [full details]
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Strategy & Supply Chain Alignment
29-slide PowerPoint deck
Price: $25.00
Most organizations struggle to find a true strategic fit between their Corporate Strategies and their Supply Chain Strategies.
Aligning... [full details]
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Supply Chain Management (SCM): Logistics Clusters
24-slide PowerPoint deck
Price: $25.00
In the late 1990s, renown strategist Michael Porter argued that clusters make organizations more competitive by increasing the pace of... [full details]
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Risk Management: Complex Supply Chains
24-slide PowerPoint deck
Price: $25.00
The competitive landscape in many industries has changed. This is due to the combined forces of globalization and emerging digital... [full details]
-
Chief Supply Chain Officer (CSCO) - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The Chief Supply Chain Officer (CSCO) Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity... [full details]
-
Transportation Management Toolkit
279-slide PowerPoint deck
Price: $99.00
Introducing the Ultimate Transportation Management Toolkit: Revolutionize Your Logistics Strategy with a Comprehensive 260+ Slide... [full details]
-
Supply Chain Assessment Handbook
148-slide PowerPoint deck
Price: $89.00
Curated by McKinsey-trained Executives
Unlocking Supply Chain Excellence: A Comprehensive Guide to Optimizing Your... [full details]
-
Key Business Processes | Supply Chain Management
13-slide PowerPoint deck
Price: $25.00
This document provides a thorough visual taxonomy of key business processes related to managing supply chain for physical products... [full details]
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Strategic Supply Chain Planning
27-slide PowerPoint deck
Price: $25.00
Strategic Supply Chain Planning is the Pegasus of Strategy. It can soar, but it also needs to keep its feet on the ground.
Companies... [full details]
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Supply Chain Management (SCM) - Pull Replenishment
21-slide PowerPoint deck
Price: $25.00
The developing world presents its own challenges in the way of Supply Chain Management. The issues include poor infrastructure, tax... [full details]
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COVID-19: Supply Chain Recovery
25-slide PowerPoint deck
Price: $25.00
COVID-19 has wreaked havoc on the global economy. Thousands of companies have been forced to throttle down or temporarily shut down... [full details]
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Digital Manufacturing: Pan-Industrial Strategy
21-slide PowerPoint deck
Price: $25.00
For several decades, Corporate Strategy has been founded upon the notion of Strategic Focus. In fact, Michael Porter, known as the Father... [full details]
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Vendor Risk Management - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The Vendor Risk Management Implementation Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity... [full details]
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Supply Chain Network Design - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The Supply Chain Network Design Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for any... [full details]
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ISO 28000 Supply Chain Security Management Systems Awareness
125-slide PowerPoint deck
Price: $89.00
Curated by McKinsey-trained Executives
Unlock Your Supply Chain Security Potential with the Ultimate ISO 28000:2022 Awareness... [full details]
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Key Performance Indicators (KPIs) | Supply Chain Functions
113-slide PowerPoint deck
Price: $29.00
This document provides a collection of 100+ Key Performance Indicators (KPIs) related to the Supply Chain functions listed further... [full details]
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Building Resilience into Supply Chains
5-page Word document
Price: $25.00
The supply chains of most companies, large and small, exploit a world of opportunities.
But, increasing global exposure comes with an... [full details]
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Pharmaceutical Supply Chain Reinvention
24-slide PowerPoint deck
Price: $25.00
Intense disruption has caused forward-thinking Pharmaceutical companies to review their Supply Chain and Manufacturing operations. The... [full details]
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Value Grid Analysis
25-slide PowerPoint deck
Price: $25.00
A traditional Value Chain involves a sequence of activities--from conversion of raw materials into components which are then assembled into... [full details]
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Impacts of Russia-Ukraine War, Inflation, and Oil Prices on Global Supply Chains
19-slide PowerPoint deck
Price: $25.00
Decades of globalization has creates highly integrated, complex global Supply Chains. However, in recent years, there has been... [full details]
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Supply Chain & Logistics: Key Statistics & Trends
21-slide PowerPoint deck
Price: $25.00
Decades of globalization has creates highly integrated, complex global Supply Chains. However, in recent years, there has been... [full details]
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Challenges to Digital Manufacturing
26-slide PowerPoint deck
Price: $25.00
Digital Transformation in Manufacturing or Digital Manufacturing for short is not an optional decision for companies anymore. ... [full details]
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Supply Chain Management (SCM) & Logistics - Intelligence Report (Sept 2022)
39-slide PowerPoint deck and supporting PDF
Price: $59.00
Decades of globalization has created highly integrated, complex global Supply Chains. However, in recent years, there has been... [full details]
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Supply Chain Containment Strategies
22-slide PowerPoint deck
Price: $25.00
Catastrophes, such as the tsunamis and floods, have disrupted major industries and organizations from automobiles to technology, to travel,... [full details]
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Agility in Supply Chain Network Design
24-slide PowerPoint deck
Price: $25.00
Online retailing has changed. Before, e-commerce companies fulfilled consumer demand from a small number of large-scale warehouses that... [full details]
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Supply Chain Management (SCM): Factory Audits
20-slide PowerPoint deck
Price: $25.00
Factory Audits are often conducted by companies to confirm whether the supplier is delivering the supplied goods per agreed upon terms and... [full details]
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Supply Chain Analytics - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The Supply Chain Analytics Implementation Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity... [full details]
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Supplier Quality - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The Supplier Quality Implementation Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for... [full details]
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Supply Chain Cybersecurity - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The Supply Chain Cybersecurity Implementation Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity... [full details]
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Supply Chain Digitalization - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The Supply Chain Digitalization Implementation Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity... [full details]
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Supply Chain Disclosure Strategy
26-slide PowerPoint deck
Price: $25.00
The pressure on Supply Chain Information Transparency is growing day by day. With the popularity and widespread use of social media, it... [full details]
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Supply Chain UAT Preparation
19-slide PowerPoint deck
Price: $20.00
What Is User Acceptance Testing?
We know what testing is, acceptance means approval or agreement. The user in the context of a software... [full details]
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Supply Chain Cost Reduction: Transportation
25-slide PowerPoint deck
Price: $25.00
Companies looking to improve efficiency and reduce costs can gain significant ground in the Supply Chain function. Reason this area has... [full details]
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Supply Chain Execution - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The Supply Chain Execution Implementation Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity... [full details]
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Supply Chain Management Strategy and Design
27-slide PowerPoint deck
Price: $20.00
Supply Chain Management Strategy and Design PPT
When we discuss supply chain strategy we are discussing ?value' that can be derived from... [full details]
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Global Supply Chain Procurement and Distribution
22-slide PowerPoint deck
Price: $20.00
GLOBAL SUPPLY CHAIN PROCUREMENT AND DISTRIBUTION
In commerce, global supply-chain management is defined as the distribution of goods and... [full details]
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Logistics and Supply Chain Management
95-slide PowerPoint deck
Price: $55.00
Logistics & Supply Chain Management is a vital field in business and operations management. It centers on the efficient flow and... [full details]
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Blockchain in Supply Chain - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The Blockchain in Supply Chain Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for any... [full details]
-
Kanban Board: Supply Chain Cybersecurity
Excel workbook
Price: $89.00
A Kanban Board is a Lean & Agile Project Management tool used to implement Kanban to manage work at a personal or organizational level. ... [full details]
-
Impact of COVID-19 on Global Supply Chains
18-slide PowerPoint deck
Price: $25.00
Decades of globalization has creates highly integrated, complex global Supply Chains. However, in recent years, there has been... [full details]
-
Kanban Board: Supply Chain Security
Excel workbook
Price: $89.00
A Kanban Board is a Lean & Agile Project Management tool used to implement Kanban to manage work at a personal or organizational... [full details]
-
Global Supply Chain Management (SCM) Guide
180-slide PowerPoint deck
Price: $99.00
Looking to streamline your business operations and maximize efficiency? Look no further than our comprehensive supply chain management... [full details]
-
Digital Supply Chain Management
267-slide PowerPoint deck
Price: $99.00
Curated by McKinsey-trained Executives
The Complete Digital Supply Chain Management Business Toolkit: Unlocking Success in the... [full details]
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Sales Order Processing Business Toolkit
303-slide PowerPoint deck
Price: $99.00
Streamline Your Business with the Ultimate Sales Order Processing Business Toolkit
Are you ready to unlock the full potential of your... [full details]
-
Distribution Management Toolkit
101-slide PowerPoint deck
Price: $89.00
Curated by McKinsey-trained Executives
Revolutionize Your Business with the Ultimate Distribution Management Business... [full details]
-
Supply Chain Management Dashboard Excel Template
Excel workbook
Price: $49.00
Curated by McKinsey-trained Executives
Revolutionize Your Supply Chain Management with Our Comprehensive Dashboard... [full details]
-
Operations Research
128-slide PowerPoint deck
Price: $89.00
Curated by McKinsey-trained Executives
Unlocking Success with Your Comprehensive Operations Research Business Toolkit
Are you... [full details]
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Supply Chain Information Transparency Strategy
25-slide PowerPoint deck
Price: $25.00
Supply Chains across industries have become way too complicated and globalized today. Organizations are getting under pressure to disclose... [full details]
Customer-centric Design (CCD)
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Digital Transformation Strategy
145-slide PowerPoint deck
Price: $89.00
Digital Transformation is being embraced by organizations across most industries, as the role of technology shifts from being a business... [full details]
-
Customer Experience Strategy - Template and Guide
56-slide PowerPoint deck
Price: $45.00
Customer Experience is fast becoming the key business battleground in many markets.
In order to be successful it is critical that all... [full details]
-
Design Thinking
225-slide PowerPoint deck and supporting PDF
Price: $89.00
[ NOTE: Our Design Thinking presentation has been trusted by an array of prestigious organizations, including industry leaders such as... [full details]
-
Customer Journey Mapping
143-slide PowerPoint deck
Price: $79.00
Customer Journey Mapping is the process of creating a graphical representation of the steps and stages a customer goes through to... [full details]
-
Six Building Blocks of Digital Transformation
35-slide PowerPoint deck
Price: $25.00
Digital Transformation touches practically every function in the entire organization. This thus requires an unprecedented amount of... [full details]
-
Customer Journey Mapping - Guide & Templates
67-slide PowerPoint deck and supporting PowerPoint deck
Price: $40.00
This Guide will take you through step-by-step detailed instructions to help you create a Customer Journey Map - a visual representation of... [full details]
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10 Principles of Customer Strategy
22-slide PowerPoint deck
Price: $25.00
It's no longer enough to target a few, select purchasers and develop products for that clientele. The key ingredient that most leaders... [full details]
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Customer Experience Maturity Assessment
30-slide PowerPoint deck and supporting Excel workbook
Price: $35.00
Delivering great customer experiences is one of the true differentiators of many of the great organisations of our time.
However,... [full details]
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Customer Centric Culture Self Assessment Framework
21-slide PowerPoint deck and supporting ZIP
Price: $35.00
Having a company culture which is truly customer centric is critical to business success in a world where delivering great customer... [full details]
-
Complete Guide to Customer-centric Design (CCD)
103-slide PowerPoint deck
Price: $69.00
In the Digital Age, the number of ways to reach and service our customers is proliferating. Likewise, customers' expectations are... [full details]
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Customer Journey Map
34-slide PowerPoint deck
Price: $25.00
In a rapidly evolving marketplace where customer expectations are constantly changing, organizations must find ways to connect with their... [full details]
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Ohmae's 3C Model (Strategic Triangle)
33-slide PowerPoint deck
Price: $25.00
Dr. Kenichi Ohmae, a Japanese organizational theorist and strategy guru, proposed the 3C Model in 1982. The concept was published in his... [full details]
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Customer-centric Culture
23-slide PowerPoint deck
Price: $25.00
The use of Internet and other online tools have turned consumers to be more empowered and are now shopping differently. Customers are... [full details]
-
Customer Experience (CX) Management Models
148-slide PowerPoint deck
Price: $59.00
This presentation is a collection of PowerPoint diagrams and templates used to convey **30 different Customer Experience (CX)... [full details]
-
Customer Experience (CX) Pyramid
23-slide PowerPoint deck
Price: $25.00
Many organizations have invested heavily in conventional methods of doing business, backed by in person or over-the-phone Customer... [full details]
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Customer Value Driven Strategic Approach
38-page PDF document
Price: $44.90
This document is dealing with strategic planning from a specific perspective; how we can better understand the real needs of our existing... [full details]
-
Six Building Blocks of a Customer-Centric Organization
32-slide PowerPoint deck
Price: $25.00
More and more organizations are shifting a traditional Product-focused model to becoming a Customer-centric Organization. To do this... [full details]
-
Customer Experience
21-slide PowerPoint deck
Price: $25.00
Emerging technology trends are driving businesses to Digital Transformation across industries. At the core of most Digital Transformation... [full details]
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Value Creation: Impact of Customer Experience (CX)
22-slide PowerPoint deck
Price: $25.00
With the evolving technology, leaders will have to keep evolving their Customer Experience (CX) approaches to secure additional avenues of... [full details]
-
Customer Experience (CX) Strategy
261-slide PowerPoint deck
Price: $99.00
Curated by McKinsey-trained Executives
Elevate Your Business with a Complete Customer Experience Strategy Business... [full details]
-
CRM and the Customer Experience
25-slide PowerPoint deck
Price: $25.00
This presentation discusses Customer Relationship Management (CRM) strategy and developing the Customer Experience (CXP). This is the... [full details]
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Customer Experience Assessment Handbook
138-slide PowerPoint deck
Price: $89.00
Curated by McKinsey-trained Executives
Unlocking Success: The Comprehensive Customer Experience Assessment Handbook
Welcome... [full details]
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REAN Model
34-slide PowerPoint deck
Price: $25.00
Attracting, engaging, and retaining customers can be challenging not only for starting organizations, but also for long-running ones due to... [full details]
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Customer Experience Blueprint
9-page Word document
Price: $49.00
This document is for designing customer experience strategy for your organisation. It has been used by hundreds of organisations around the... [full details]
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Omni-channel Customer Journey Design
22-slide PowerPoint deck
Price: $25.00
Digital-native organizations are digitizing their entire critical Customer Journeys at scale to realize improved Customer Experiences and... [full details]
-
Customer-centric Organization: Core Capabilities (Part I)
24-slide PowerPoint deck
Price: $25.00
Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer... [full details]
-
Customer Experience Transformation: Customer Care
22-slide PowerPoint deck
Price: $25.00
Designing an excellent Customer Journey is critical to a Customer Experience Transformation. Our company must undertake an end-to-end... [full details]
-
Mobile Customer Journey and Experience Design
26-slide PowerPoint deck
Price: $25.00
Mobile currently represents one of the greatest opportunities to drive Customer Experience Innovation and Disruption. As customer behavior... [full details]
-
Customer Journey Mapping Poster
3-page PDF document and supporting PowerPoint deck
Price: $20.00
Customer Journey Mapping is the process of creating a graphical representation of the steps and stages a customer goes through to... [full details]
-
Customer Loyalty
89-slide PowerPoint deck
Price: $99.99
Customer loyalty is all about attracting the right customer, getting them to buy, buy often, buy in higher quantities and bring you even... [full details]
-
Customer Experience: Connected Customer Strategy
27-slide PowerPoint deck
Price: $25.00
With each passing day, the tactics that organizations use to connect with their customers are undergoing rapid Transformation. By... [full details]
-
Human-centered Design (HCD)
18-slide PowerPoint deck
Price: $25.00
Human-centered design (HCD) is a management framework that takes into account the human perspective in all steps of the problem-solving... [full details]
-
Customer-centric Organization: Core Capabilities (Part III)
24-slide PowerPoint deck
Price: $25.00
Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer... [full details]
-
Customer-centric Organization: Core Capabilities (Part II)
27-slide PowerPoint deck
Price: $25.00
Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer... [full details]
-
Omnichannel Marketing
19-slide PowerPoint deck
Price: $25.00
In the Digital Age, how customers interact with brands has become nonlinear due to the proliferation of touch points across channels,... [full details]
-
Customer Experience Primer
23-slide PowerPoint deck
Price: $25.00
Our company must create exceptional Customer Experiences that set us apart from our competitors.
The starting point of every Customer... [full details]
-
Design-driven Culture
24-slide PowerPoint deck
Price: $25.00
Over time, we are seeing the growing importance of Customer Experience. As it becomes more and more difficult to separate the experience... [full details]
-
Jobs-to-Be-Done (JTBD) Growth Strategy Matrix
32-slide PowerPoint deck
Price: $25.00
After the identification of a customer group, it is time for the organization to decide which of them it should target and how. It needs... [full details]
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Value Managed Relationships Analysis
80-slide PowerPoint deck
Price: $99.99
A Value Managed Relationship (VMR) is a full partnership between a customer and a goal is to maximize quality and... [full details]
-
Customer-centric Organization: The Customer Department
23-slide PowerPoint deck
Price: $25.00
The days of mass markets, mass media communications, and little-to-none direct interface with customers are long gone. This age of... [full details]
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Customer-centric Culture of Innovation
25-slide PowerPoint deck
Price: $25.00
A large majority of organizations rarely focus on gathering and utilizing customer-centric knowledge. So much so that they even introduce... [full details]
-
Customer-centricity Primer
33-slide PowerPoint deck
Price: $25.00
Advances in technology and communication, combine with the explosive growth in data information, have given rise to a more empowered global... [full details]
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Customer Journey Management Tools - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The Customer Journey Management Tools Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics... [full details]
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More and Better Customers - Action Plan Persona (Avatar)
32-page PDF document
Price: $97.00
Define and reach your business's ideal customers and convert them without spending more on marketing.
A "Buyer Persona"... [full details]
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Consumer Benefits Ladder
23-slide PowerPoint deck
Price: $25.00
Marketing, today, is about developing great ideas and creating customer experiences that consumers discuss further in their circle. Top... [full details]
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Voice of the Customer (VOC)
30-slide PowerPoint deck
Price: $25.00
Understanding customers, their desires and requirements, is absolutely essential for organizations to deliver excellent Customer... [full details]
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Demand Window Strategy
19-slide PowerPoint deck
Price: $25.00
In the Digital Age, the shopping experience has become increasingly complex. The number of channels and touchpoints has increased... [full details]
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360 Customer View - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The 360 Customer View Implementation Toolkit includes a set of best practice templates, step-by-step workplans, and maturity diagnostics... [full details]
-
Chief Experience Officer (CXO) Toolkit
219-slide PowerPoint deck
Price: $99.00
Curated by McKinsey-trained Executives
levate Your Business with the Complete **Chief Experience Officer (CXO) Business... [full details]
-
Customer Success Handbook
135-slide PowerPoint deck
Price: $89.00
Curated by McKinsey-trained Executives
Unlock Success with the Complete Customer Success Handbook
Introducing the **Complete... [full details]
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Customer-Centricity
110-slide PowerPoint deck
Price: $79.00
In today's competitive business landscape, customer-centricity stands as a pivotal strategy that organizations must adopt to thrive.... [full details]
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Jobs-to-Be-Done (JTBD) Theory
35-slide PowerPoint deck
Price: $25.00
The enormous amount of data available today should have made it easy for organizations to capture what the customers hope to achieve. ... [full details]
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Experience Economy
34-slide PowerPoint deck
Price: $25.00
The concept of the "Experience Economy" represents a significant shift in the way organizations think about and interact with... [full details]
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Breakthrough Customer Experience (CX)
22-slide PowerPoint deck
Price: $25.00
The constant advancement in technology has raised the expectations of customers in terms of their interaction with companies. ... [full details]
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Organic Growth Framework (OGF) Series: Primer
31-slide PowerPoint deck
Price: $25.00
Growth can be achieved through corporate marketing (i.e. organic growth) or M&A (i.e. inorganic growth). The traditional... [full details]
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Big Pharma (Module 3): Digital User Experience
36-slide PowerPoint deck
Price: $49.00
Give marketers the foundational digital skills they need to plan, manage and measure marketing programs using a complete multichannel mix... [full details]
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Customer Engagement - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The Customer Engagement Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for any... [full details]
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Customer Journey Analytics - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $149.00
Save time, empower your teams and effectively upgrade your processes with access to this practical Customer Journey Analytics Toolkit and... [full details]
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End-User Experience Monitoring - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $149.00
Save time, empower your teams and effectively upgrade your processes with access to this practical End-User Experience Monitoring Toolkit... [full details]
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Holistic Customer Experience - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The Holistic Customer Experience Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for... [full details]
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RATER Model
29-slide PowerPoint deck
Price: $25.00
Measuring and improving service quality is crucial for enhancing Customer Satisfaction, Customer Loyalty, and overall business success. ... [full details]
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Kanban Board: User Experience
Excel workbook
Price: $89.00
A Kanban Board is a Lean & Agile Project Management tool used to implement Kanban to manage work at a personal or organizational... [full details]
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Customer Effort Score (CES)
30-slide PowerPoint deck
Price: $25.00
In a world where Customer Loyalty and Satisfaction are paramount, the Customer Effort Score (CES) emerges as a beacon guiding... [full details]
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McKinsey Consumer Decision Journey Framework
193-slide PowerPoint deck
Price: $89.00
Curated by McKinsey-trained Executives
Unlocking Success with the McKinsey Consumer Decision Journey Business Toolkit
Are you... [full details]
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Jobs to Be Done (JTBD) Framework
189-slide PowerPoint deck
Price: $89.00
Introducing the Comprehensive Jobs-to-Be-Done Framework Toolkit: Revolutionizing Innovation, Product Development, and Marketing... [full details]
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The Hooked Model
32-slide PowerPoint deck
Price: $25.00
Marketers have always been curious about why some service or product offerings seem irresistibly appealing while others fade into... [full details]
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Customer Interaction Strategy
114-slide PowerPoint deck
Price: $89.00
Curated by McKinsey-trained Executives
Unlocking Success: The Ultimate Customer Interaction Strategy Business Toolkit
Are you... [full details]
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Customer Experience Design - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
Customer Experience Design is essential for creating engaging, seamless interactions that foster customer loyalty and satisfaction. By... [full details]
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Octalysis Framework
37-slide PowerPoint deck
Price: $25.00
In today's digital landscape, where user engagement and motivation are crucial for organizational success, organizations across sectors... [full details]
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