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NEED HELP MANAGING THROUGH THIS CRISIS?
Improve the growth and efficiency of your organization by leveraging Flevy's library of best practice frameworks, templates, and tools. Our materials are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, and Accenture; and used by Fortune 100 organizations.
Below, we have selected a couple management areas that are most relevant to this current Coronavirus crisis.
Customer-centric Design (CCD)
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Digital Transformation Strategy
118-slide PowerPoint deck
Price: $89.00
Digital Transformation is being embraced by companies across most industries, as the role of technology shifts from being a business... [full details]
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Customer Experience Strategy - Template and Guide
56-slide PowerPoint deck
Price: $65.00
Customer Experience is fast becoming the key business battleground in many markets.
In order to be successful it is critical that all... [full details]
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Design Thinking
225-slide PowerPoint deck and supporting PDF
Price: $89.00
Design Thinking is a process for creative problem solving. It allows everyone to use creative tools to address a vast range of challenges.... [full details]
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Customer Journey Mapping
143-slide PowerPoint deck
Price: $79.00
Customer Journey Mapping is the process of creating a graphical representation of the steps and stages a customer goes through to... [full details]
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Customer Journey Mapping - Guide & Templates
67-slide PowerPoint deck and supporting PowerPoint deck
Price: $59.00
This Guide will take you through step-by-step detailed instructions to help you create a Customer Journey Map - a visual representation of... [full details]
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Six Building Blocks of Digital Transformation
35-slide PowerPoint deck
Price: $25.00
Digital Transformation touches practically every function in the entire organization. This thus requires an unprecedented amount of... [full details]
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Complete Guide to Customer-centric Design (CCD)
103-slide PowerPoint deck
Price: $69.00
In the Digital Age, the number of ways to reach and service our customers is proliferating. Likewise, customers' expectations are... [full details]
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Customer Centric Culture Self Assessment Framework
21-slide PowerPoint deck and supporting ZIP
Price: $49.00
Having a company culture which is truly customer centric is critical to business success in a world where delivering great customer... [full details]
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Customer Value Driven Strategic Approach
38-page PDF document
Price: $44.90
This document is dealing with strategic planning from a specific perspective; how we can better understand the real needs of our existing... [full details]
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Customer Experience (CX) Management Models
148-slide PowerPoint deck
Price: $59.00
This presentation is a collection of PowerPoint diagrams and templates used to convey 30 different Customer Experience Management... [full details]
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Customer Loyalty
89-slide PowerPoint deck
Price: $99.99
Customer loyalty is all about attracting the right customer, getting them to buy, buy often, buy in higher quantities and bring you even... [full details]
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Customer Experience Blueprint
9-page Word document
Price: $49.00
This document is for designing customer experience strategy for your organisation. It has been used by hundreds of organisations around the... [full details]
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Value Managed Relationships Analysis
80-slide PowerPoint deck
Price: $99.99
A Value Managed Relationship (VMR) is a full partnership between a customer and a goal is to maximize quality and... [full details]
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Customer Experience Maturity Assessment
30-slide PowerPoint deck and supporting Excel workbook
Price: $49.00
Delivering great customer experiences is one of the true differentiators of many of the great organisations of our time.
However,... [full details]
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Customer-centric Culture
23-slide PowerPoint deck
Price: $25.00
The use of Internet and other online tools have turned consumers to be more empowered and are now shopping differently. Customers are... [full details]
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Customer Journey Management Tools - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The Customer Journey Management Tools Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics... [full details]
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10 Principles of Customer Strategy
22-slide PowerPoint deck
Price: $25.00
It's no longer enough to target a few, select purchasers and develop products for that clientele. The key ingredient that most leaders... [full details]
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More and Better Customers - Action Plan Persona (Avatar)
32-page PDF document
Price: $97.00
Define and reach your business's ideal customers and convert them without spending more on marketing.
A "Buyer Persona"... [full details]
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Omni-channel Customer Journey Design
22-slide PowerPoint deck
Price: $25.00
Digital-native organizations are digitizing their entire critical Customer Journeys at scale to realize improved Customer Experiences and... [full details]
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Value Creation: Impact of Customer Experience (CX)
22-slide PowerPoint deck
Price: $25.00
With the evolving technology, leaders will have to keep evolving their Customer Experience (CX) approaches to secure additional avenues of... [full details]
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Mobile Customer Journey and Experience Design
26-slide PowerPoint deck
Price: $25.00
Mobile currently represents one of the greatest opportunities to drive Customer Experience Innovation and Disruption. As customer behavior... [full details]
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CRM and the Customer Experience
25-slide PowerPoint deck
Price: $25.00
This presentation discusses Customer Relationship Management (CRM) strategy and developing the Customer Experience (CXP). This is the... [full details]
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Customer Experience Transformation: Customer Care
22-slide PowerPoint deck
Price: $25.00
Designing an excellent Customer Journey is critical to a Customer Experience Transformation. Our company must undertake an end-to-end... [full details]
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Customer Experience Primer
23-slide PowerPoint deck
Price: $25.00
Our company must create exceptional Customer Experiences that set us apart from our competitors.
The starting point of every Customer... [full details]
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Customer Journey Mapping Poster
3-page PDF document and supporting PowerPoint deck
Price: $20.00
Customer Journey Mapping is the process of creating a graphical representation of the steps and stages a customer goes through to... [full details]
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Customer Experience (CX) Pyramid
23-slide PowerPoint deck
Price: $25.00
Many organizations have invested heavily in conventional methods of doing business, backed by in person or over-the-phone Customer... [full details]
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Customer Experience: Connected Customer Strategy
27-slide PowerPoint deck
Price: $25.00
With each passing day, the tactics that organizations use to connect with their customers are undergoing rapid Transformation. By... [full details]
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Human-centered Design (HCD)
18-slide PowerPoint deck
Price: $25.00
Human-centered design (HCD) is a management framework that takes into account the human perspective in all steps of the problem-solving... [full details]
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Customer-centric Culture of Innovation
25-slide PowerPoint deck
Price: $25.00
A large majority of organizations rarely focus on gathering and utilizing customer-centric knowledge. So much so that they even introduce... [full details]
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Customer-centric Organization: The Customer Department
23-slide PowerPoint deck
Price: $25.00
The days of mass markets, mass media communications, and little-to-none direct interface with customers are long gone. This age of... [full details]
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Customer-centricity Primer
33-slide PowerPoint deck
Price: $25.00
Advances in technology and communication, combine with the explosive growth in data information, have given rise to a more empowered global... [full details]
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Consumer Benefits Ladder
23-slide PowerPoint deck
Price: $25.00
Marketing, today, is about developing great ideas and creating customer experiences that consumers discuss further in their circle. Top... [full details]
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Breakthrough Customer Experience (CX)
22-slide PowerPoint deck
Price: $25.00
The constant advancement in technology has raised the expectations of customers in terms of their interaction with companies. ... [full details]
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Organic Growth Framework (OGF) Series: Primer
31-slide PowerPoint deck
Price: $25.00
Growth can be achieved through corporate marketing (i.e. organic growth) or M&A (i.e. inorganic growth). The traditional... [full details]
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Big Pharma (Module 3): Digital User Experience
36-slide PowerPoint deck
Price: $49.00
Give marketers the foundational digital skills they need to plan, manage and measure marketing programs using a complete multichannel mix... [full details]
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Customer Engagement - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The Customer Engagement Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for any... [full details]
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Customer Journey Analytics - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $149.00
Save time, empower your teams and effectively upgrade your processes with access to this practical Customer Journey Analytics Toolkit and... [full details]
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End-User Experience Monitoring - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $149.00
Save time, empower your teams and effectively upgrade your processes with access to this practical End-User Experience Monitoring Toolkit... [full details]
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Holistic Customer Experience - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The Holistic Customer Experience Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for... [full details]
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Kanban Board: User Experience
Excel workbook
Price: $89.00
A Kanban Board is a Lean & Agile Project Management tool used to implement Kanban to manage work at a personal or organizational... [full details]
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360 Customer View - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The 360 Customer View Implementation Toolkit includes a set of best practice templates, step-by-step workplans, and maturity diagnostics... [full details]
Digital Transformation
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Digital Transformation Strategy
118-slide PowerPoint deck
Price: $89.00
Digital Transformation is being embraced by companies across most industries, as the role of technology shifts from being a business... [full details]
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Digital Transformation: Step-by-step Implementation Guide
153-slide PowerPoint deck
Price: $89.00
This presentation is tailored for organizational leaders who are interested in using digital to gain competitive advantage. It provides a... [full details]
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Digital Transformation - Intelligence Report (June 2022)
37-slide PowerPoint deck and supporting PDF
Price: $125.00
Digital Transformation is being embraced by organizations of all sizes across most industries. In the Digital Age today, technology creates... [full details]
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A Comprehensive Guide to Digital Transformation
141-slide PowerPoint deck
Price: $45.00
This is the "new improved" A Comprehensive Guide to Digital Transformation. What was one 110+ slides had now increased to 141... [full details]
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Digital Transformation: Blockchain Technology
87-slide PowerPoint deck
Price: $59.00
Blockchain Technology is an emerging database technology that has gained widespread appeal across many industries, mostly driven by the... [full details]
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Digital Transformation: Integrated Business Ecosystems
81-slide PowerPoint deck
Price: $59.00
We are living in the Digital Age. For organizations to remain competitive, they must develop and execute robust Digital Transformation... [full details]
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Digital Transformation Frameworks
85-slide PowerPoint deck
Price: $59.00
This presentation is a collection of PowerPoint diagrams and templates used to convey 20 different digital transformation frameworks and... [full details]
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Digital Transformation: People, Organization & Change
108-slide PowerPoint deck
Price: $79.00
Digital Transformation starts with people, not technology. According to Forbes, 70% of all Digital Transformations fail most often due to... [full details]
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Six Building Blocks of Digital Transformation
35-slide PowerPoint deck
Price: $25.00
Digital Transformation touches practically every function in the entire organization. This thus requires an unprecedented amount of... [full details]
-
Digital Transformation: Value Creation & Analysis
21-slide PowerPoint deck
Price: $25.00
Most organizations recognize the significant potential in creating value through Digital Transformation. However, they may struggle with... [full details]
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Get Your Cloud Strategy Right
170-page PDF document
Price: $299.00
The "Deliver Business Value with IT" series provides a good overview and actionable material of the ways a CIO can provide... [full details]
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Digital Organizational Design
23-slide PowerPoint deck
Price: $25.00
Digital technologies have transformed the way we interact and work. An open culture and candid communication between the employees and... [full details]
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Robotic Process Automation (RPA)
21-slide PowerPoint deck
Price: $25.00
Robotic Process Automation (RPA), also referred to as Robotic Transformation and Robotic Revolution, refers to the emerging form of process... [full details]
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The 7 Laws of Successful Digital Transformation and Growth
69-slide PowerPoint deck
Price: $239.00
About 50% of the 2000 Fortune 500 does not longer exist and the rate of attrition is accelerating due to Digital Disruption and... [full details]
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Digital Transformation Governance
27-slide PowerPoint deck
Price: $25.00
The constantly evolving digital landscape necessitates executives to dynamically design and govern their portfolio of Digital... [full details]
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Global Digital Transformation Benchmarking
159-page PDF document
Price: $297.00
Since the year 2000, 50% of the Fortune 500 have disappeared due to digital disruption and because they were not able to adequately measure... [full details]
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Digital Transformation - 2021 Trends, Roadmap, Guidelines
62-slide PowerPoint deck
Price: $69.99
DIGITAL TRANSFORMATION - 2021 TRENDS, CURRENT STATISTICS, ROADMAP, WORK BOOK, GUIDELINES, OPPORTUNITIES TO THRIVE BUSINESSES
This... [full details]
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Digital Transformation: Operating Model Transformation
26-slide PowerPoint deck
Price: $25.00
Lean Management plays a significant role in putting in place processes, capabilities, and tools to improve how businesses operate. But the... [full details]
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Internet of Things (IoT) Decision Framework
21-slide PowerPoint deck
Price: $25.00
Internet of Things (IoT) products are more complex than typical products, since there a 5 layers of technology to consider, whereas other... [full details]
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Kanban Board: Digital Transformation
Excel workbook
Price: $89.00
A Kanban Board is a Lean & Agile Project Management tool used to implement Kanban to manage work at a personal or organizational level. ... [full details]
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Digital Transformation: Challenges in Change & Organization
31-slide PowerPoint deck
Price: $25.00
Digital Transformation is now at the forefront of most strategic agendas, as COVID-19 has accelerated the digitization of many industries... [full details]
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Digital Platform Strategy
33-slide PowerPoint deck
Price: $25.00
Until recently, most traditional companies could not adapt their established business models to participate in the so-called Sharing... [full details]
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Mobile Customer Journey and Experience Design
26-slide PowerPoint deck
Price: $25.00
Mobile currently represents one of the greatest opportunities to drive Customer Experience Innovation and Disruption. As customer behavior... [full details]
-
Digital Transformation: Challenges in Execution
31-slide PowerPoint deck
Price: $25.00
Digital Transformation is now at the forefront of most strategic agendas, as COVID-19 has accelerated the digitization of many industries... [full details]
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Digital Talent Lifecycle
24-slide PowerPoint deck
Price: $25.00
Becoming a digital-native organization warrants enabling new skills and capabilities in the workforce. An organization focused on building... [full details]
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Digital Factory Primer
23-slide PowerPoint deck
Price: $25.00
Digitization helps boost revenue, enhance customer loyalty, and reduce costs. Top digital companies not only improve Customer Journeys,... [full details]
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Digital Transformation: Next-gen Operating Model
24-slide PowerPoint deck
Price: $25.00
Companies know where they want to go. Companies want to be more agile, quicker to react, and more effective. They want to deliver great... [full details]
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Digital Transformation: Workforce Digitization
24-slide PowerPoint deck
Price: $25.00
The approaching Age of Automation, together with the impending penetration of digital technology into the labor force, threatens to... [full details]
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Mobile Strategy Primer
23-slide PowerPoint deck
Price: $25.00
Mobile usage is on the rise and transforming the customer shopping behavior. It is the age of the Mobile Revolution.
From 2016 to 2017,... [full details]
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Digital Transformation: Challenges in Resources
32-slide PowerPoint deck
Price: $25.00
Digital Transformation is now at the forefront of most strategic agendas, as COVID-19 has accelerated the digitization of many industries... [full details]
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15 Elements of Digital Capabilities
30-slide PowerPoint deck
Price: $25.00
Digital Capabilities (skills required to use innovative technologies) and Leadership Capabilities (skills needed to ideate and... [full details]
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Digital Transformation: Talent Management
25-slide PowerPoint deck
Price: $25.00
Traditional Talent Management (TM) processes fail to meet the high-potential talent requirements imperative to compete in this era of... [full details]
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Digital Reinvention
25-slide PowerPoint deck
Price: $25.00
Madonna is a perfect example of reinvention. A very versatile actress, Madonna has the ability to adapt to new trends. She is someone that... [full details]
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Digital Strategy in Higher Education
76-slide PowerPoint deck
Price: $25.00
This deck is a generic version of a digital transformation for a world-leading university. It is a generic template that other higher... [full details]
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Digital Insurance Maturity Model
25-slide PowerPoint deck
Price: $25.00
This deck provides an outline for
1. The strategic necessity facing Insurers in embracing digital
2. The major technology and... [full details]
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Sustainable Digital Transformation
22-slide PowerPoint deck
Price: $25.00
Industries are facing disruption faster than most leaders can predict. Organizations are confronting technological disruption by embracing... [full details]
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Kanban Board: Digital Disruption
Excel workbook
Price: $89.00
A Kanban Board is a Lean & Agile Project Management tool used to implement Kanban to manage work at a personal or organizational level. ... [full details]
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Digital Manufacturing Primer
27-slide PowerPoint deck
Price: $25.00
Digital Transformation in the Manufacturing industry or Digital Manufacturing for short is a matter of survival now for manufacturing... [full details]
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Digital Transformation Ethics - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The Digital Transformation Ethics Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for... [full details]
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Digital Maturity Primer
29-slide PowerPoint deck
Price: $25.00
Digital Transformation is a matter of survival now for all organizations particularly businesses.
Digital Transformation is typically... [full details]
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Project Management - In The Transformation Era
46-slide PowerPoint deck
Price: $49.00
Digital transformation is hitting almost every segment of traditional businesses, and it is evident these days that the transformation is... [full details]
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Future of Finance and Digital Transformation
7-slide PowerPoint deck
Price: $27.00
For every business, it the most important to know how the technology and its potential value creation significance can impact business... [full details]
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Digital Maturity Strategy
36-slide PowerPoint deck
Price: $25.00
Go digital or go home. To survive in the Digital Age, organizations must develop their digital capabilities to not only support strategies... [full details]
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Digital Transformation in Utilities
46-slide PowerPoint deck
Price: $25.00
Utilities face an increasing challenge to meet earnings expectations amid difficult market conditions and disruptive changes (e.g.,... [full details]
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How Digital Transformation Disrupts Project Managers
80-slide PowerPoint deck
Price: $55.00
Digital transformation is hitting almost every segment of traditional businesses, and it is evident these days that the transformation is... [full details]
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Owning, Managing, and Delivering a Digital Project
491-slide PowerPoint deck and supporting PowerPoint deck
Price: $210.00
When thinking about digital projects, most people immediately think of websites, content, online advertising and campaigns, social media,... [full details]
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The Key Elements of Digital Transformation
152-slide PowerPoint deck and supporting PowerPoint deck
Price: $170.00
What are the key elements of digital transformation? If you don't know, and you are contemplating or already engaged in a digital... [full details]
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The Roadmap to Digital Transformation
80-slide PowerPoint deck and supporting PowerPoint deck
Price: $75.00
You may already have a general awareness about the technologies and methods of digital transformation, but are not quite sure where to... [full details]
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Identifying and Selling Digital Projects
218-slide PowerPoint deck and supporting PowerPoint deck
Price: $150.00
Perhaps you are an internal stakeholder promoting a digital transformation in your organization. Or you are an external advisor providing... [full details]
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Digital Transformation Overview
229-slide PowerPoint deck and supporting PowerPoint deck
Price: $210.00
You may already have a general awareness about the technologies and methods of digital transformation, but are not quite sure where to... [full details]
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