Improve the growth and efficiency of your organization by leveraging Flevy's library of best practice frameworks, templates, and tools. Our materials are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, and Accenture; and used by Fortune 100 organizations.

Below, we have selected a couple management areas that are most relevant to this current Coronavirus crisis.

• Design Thinking
  249-slide PowerPoint deck

  Price: $89.00

  Design Thinking is a process for creative problem solving. It allows everyone to use creative tools to address a vast range of challenges.... [full details]
• Customer Experience Strategy - Template and Guide
  56-slide PowerPoint deck

  Price: $65.00

  Customer Experience is fast becoming the key business battleground in many markets. In order to be successful it is critical that all... [full details]
• Digital Transformation Strategy
  118-slide PowerPoint deck

  Price: $89.00

  Digital Transformation is being embraced by companies across most industries, as the role of technology shifts from being a business... [full details]
• Customer Journey Mapping
  133-slide PowerPoint deck

  Price: $79.00

  Customer Journey Mapping is the process of creating a graphical representation of the steps and stages a customer goes through to... [full details]
• Customer Journey Mapping - Guide & Templates
  67-slide PowerPoint deck and supporting PowerPoint deck

  Price: $59.00

  This Guide will take you through step-by-step detailed instructions to help you create a Customer Journey Map - a visual representation of... [full details]
• Six Building Blocks of Digital Transformation
  35-slide PowerPoint deck

  Price: $20.00

  Digital Transformation touches practically every function in the entire organization. This thus requires an unprecedented amount of... [full details]
• Complete Guide to Customer-centric Design (CCD)
  103-slide PowerPoint deck

  Price: $69.00

  In the Digital Age, the number of ways to reach and service our customers is proliferating. Likewise, customers' expectations are... [full details]
• Customer Value Driven Strategic Approach
  38-page PDF document

  Price: $44.90

  This document is dealing with strategic planning from a specific perspective; how we can better understand the real needs of our existing... [full details]
• Customer Centric Culture Self Assessment Framework
  21-slide PowerPoint deck and supporting ZIP

  Price: $49.00

  Having a company culture which is truly customer centric is critical to business success in a world where delivering great customer... [full details]
• Customer Experience (CX) Management Models
  148-slide PowerPoint deck

  Price: $59.00

  This presentation is a collection of PowerPoint diagrams and templates used to convey 30 different Customer Experience Management... [full details]
• Customer Loyalty
  89-slide PowerPoint deck

  Price: $99.99

  Customer loyalty is all about attracting the right customer, getting them to buy, buy often, buy in higher quantities and bring you even... [full details]
• Customer Experience Blueprint
  9-page Word document

  Price: $49.00

  This document is for designing customer experience strategy for your organisation. It has been used by hundreds of organisations around the... [full details]
• Value Managed Relationships Analysis
  80-slide PowerPoint deck

  Price: $99.99

  A Value Managed Relationship (VMR) is a full partnership between a customer and a goal is to maximize quality and... [full details]
• Customer Journey Management Tools - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $249.00

  The Customer Journey Management Tools Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics... [full details]
• Customer Experience Maturity Assessment
  30-slide PowerPoint deck and supporting Excel workbook

  Price: $49.00

  Delivering great customer experiences is one of the true differentiators of many of the great organisations of our time. However,... [full details]
• Customer-centric Culture
  23-slide PowerPoint deck

  Price: $20.00

  The use of Internet and other online tools have turned consumers to be more empowered and are now shopping differently. Customers are... [full details]
• More and Better Customers - Action Plan Persona (Avatar)
  32-page PDF document

  Price: $97.00

  Define and reach your business's ideal customers and convert them without spending more on marketing. A "Buyer Persona"... [full details]
• 10 Principles of Customer Strategy
  22-slide PowerPoint deck

  Price: $20.00

  It's no longer enough to target a few, select purchasers and develop products for that clientele. The key ingredient that most leaders... [full details]
• Mobile Customer Journey and Experience Design
  26-slide PowerPoint deck

  Price: $20.00

  Mobile currently represents one of the greatest opportunities to drive Customer Experience Innovation and Disruption. As customer behavior... [full details]
• CRM and the Customer Experience
  25-slide PowerPoint deck

  Price: $20.00

  This presentation discusses Customer Relationship Management (CRM) strategy and developing the Customer Experience (CXP). This is the... [full details]
• Omni-channel Customer Journey Design
  22-slide PowerPoint deck

  Price: $20.00

  Digital-native organizations are digitizing their entire critical Customer Journeys at scale to realize improved Customer Experiences and... [full details]
• Value Creation: Impact of Customer Experience (CX)
  22-slide PowerPoint deck

  Price: $20.00

  With the evolving technology, leaders will have to keep evolving their Customer Experience (CX) approaches to secure additional avenues of... [full details]
• Customer Experience Transformation: Customer Care
  22-slide PowerPoint deck

  Price: $20.00

  Designing an excellent Customer Journey is critical to a Customer Experience Transformation. Our company must undertake an end-to-end... [full details]
• Human-centered Design (HCD)
  18-slide PowerPoint deck

  Price: $20.00

  Human-centered design (HCD) is a management framework that takes into account the human perspective in all steps of the problem-solving... [full details]
• Customer Experience Primer
  23-slide PowerPoint deck

  Price: $20.00

  Our company must create exceptional Customer Experiences that set us apart from our competitors. The starting point of every Customer... [full details]
• Customer-centric Culture of Innovation
  25-slide PowerPoint deck

  Price: $20.00

  A large majority of organizations rarely focus on gathering and utilizing customer-centric knowledge. So much so that they even introduce... [full details]
• Customer Experience: Connected Customer Strategy
  27-slide PowerPoint deck

  Price: $20.00

  With each passing day, the tactics that organizations use to connect with their customers are undergoing rapid Transformation. By... [full details]
• Customer-centricity Primer
  33-slide PowerPoint deck

  Price: $20.00

  Advances in technology and communication, combine with the explosive growth in data information, have given rise to a more empowered global... [full details]
• Breakthrough Customer Experience (CX)
  22-slide PowerPoint deck

  Price: $20.00

  The constant advancement in technology has raised the expectations of customers in terms of their interaction with companies. ... [full details]
• Customer-centric Organization: The Customer Department
  23-slide PowerPoint deck

  Price: $20.00

  The days of mass markets, mass media communications, and little-to-none direct interface with customers are long gone. This age of... [full details]
• Customer Experience (CX) Pyramid
  23-slide PowerPoint deck

  Price: $20.00

  Many organizations have invested heavily in conventional methods of doing business, backed by in person or over-the-phone Customer... [full details]
• Organic Growth Framework (OGF) Series: Primer
  31-slide PowerPoint deck

  Price: $20.00

  Growth can be achieved through corporate marketing (i.e. organic growth) or M&A (i.e. inorganic growth). The traditional... [full details]
• Big Pharma (Module 3): Digital User Experience
  36-slide PowerPoint deck

  Price: $49.00

  Give marketers the foundational digital skills they need to plan, manage and measure marketing programs using a complete multichannel mix... [full details]
• Customer Engagement - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $249.00

  The Customer Engagement Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for any... [full details]
• Customer Journey Analytics - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $149.00

  Save time, empower your teams and effectively upgrade your processes with access to this practical Customer Journey Analytics Toolkit and... [full details]
• End-User Experience Monitoring - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $149.00

  Save time, empower your teams and effectively upgrade your processes with access to this practical End-User Experience Monitoring Toolkit... [full details]
• Holistic Customer Experience - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $249.00

  The Holistic Customer Experience Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for... [full details]
• Consumer Benefits Ladder
  23-slide PowerPoint deck

  Price: $20.00

  Marketing, today, is about developing great ideas and creating customer experiences that consumers discuss further in their circle. Top... [full details]
• Customer Journey Mapping Poster
  3-page PDF document and supporting PowerPoint deck

  Price: $20.00

  Customer Journey Mapping is the process of creating a graphical representation of the steps and stages a customer goes through to... [full details]

• Business Continuity Plan (BCP) Template
  20-page Word document and supporting ZIP

  Price: $39.00

  A Business Continuity Plan (BCP) is a plan to continue operations if a place of business is affected by different levels of... [full details]
• Business Continuity Planning (BCP) & Disaster Recovery (DR) Templates
  Excel workbook

  Price: $49.00

  This Excel document provides a set of templates to capture data and analysis when conducting a Business Continuity Planning (BCP)... [full details]
• BCM and IT DR - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $149.00

  The Business Continuity Management (BCM) and IT Disaster Recovery (DR) Implementation Toolkit includes a set of... [full details]
• Business Impact Analysis (BIA) Questionnaire Templates
  11-page Word document and supporting Word

  Price: $39.00

  Managing all the aspects of the business to ensure business continuity is referred to as Business Continuity Management. It means being... [full details]
• Business Continuity Risk Assessment (BCRA) Templates
  6-page Word document and supporting ZIP

  Price: $20.00

  A Business Continuity Risk Assessment (BCRA) is part of Business Continuity Management. A BCRA must be carried out to assess the... [full details]
• Crisis Recovery Strategy
  21-slide PowerPoint deck

  Price: $20.00

  Many organizations are unable to successfully recover from a crisis and end up bankrupt. Organizations typically react to crises by... [full details]
• Crisis Leadership - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $249.00

  The Crisis Leadership Implementation Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics... [full details]
• Assessment Dashboard - Business Continuity
  Excel workbook and supporting ZIP

  Price: $79.00

  Here are several sample Business Continuity requirements: * Response plans (Incident Response and Business Continuity) and... [full details]
• Assessment Dashboard - Data Loss Prevention
  Excel workbook and supporting ZIP

  Price: $79.00

  Here are several sample Data Loss Prevention requirements: * You don't want to be informed of a data loss incident from the users... [full details]
• Crisis Management Plan
  10-page Word document

  Price: $20.00

  This document is a 10-page template for a Crisis Management Plan. It is easily customizable in MS Word format. This Crisis Management... [full details]
• ISO 22301:2019 (Security & Resilience - BCMS) Awareness
  147-slide PowerPoint deck

  Price: $69.00

  ISO 22301:2019 is the latest security and resilience - business continuity management system (BCMS) international standard. This... [full details]
• Business Impact Analysis (BIA) Procedures
  8-page Word document

  Price: $20.00

  This is an 8-page template for a Business Analysis (BIA) Procedures document to be used in an organization's Business Continuity... [full details]
• ISO 22301 Business Continuity Management System MasterClass
  112-slide PowerPoint deck

  Price: $77.90

  Buy Your Copy & Achieve Success Now! Greatest barriers to ISO 22301 implementation and how to overcome them. Why do 30% of ISO 22301... [full details]
• Business Continuity Planning - Guide, Process and Tools
  61-slide PowerPoint deck

  Price: $69.00

  The disruption COVID-19 caused has made businesses more aware of the importance of business continuity planning (BCP) for effective... [full details]
• Crisis Management: 10 First Steps
  24-slide PowerPoint deck

  Price: $20.00

  As environments become disruptive and unpredictable (both natural and unnatural), the need for Crisis Management has grown to be increasing... [full details]
• Business Continuity Management System - Best Practices
  29-slide PowerPoint deck

  Price: $39.00

  A business disruption, whether due to natural, accidental or deliberate incidents, can have a major impact on an organization. Business... [full details]
• Crisis Management and Response - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $249.00

  The Crisis Management and Response Implementation Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity... [full details]
• Downturn Management - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $249.00

  The Downturn Management Implementation Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics... [full details]
• Business Continuity Plan Monitoring - Implementation Toolkit
  Excel workbook and supporting ZIP

  Price: $249.00

  The Business Continuity Plan (BCP) Monitoring Toolkit includes a set of best-practice templates, step-by-step workplans, and... [full details]