The latest patient case trend data and statistics around Coronavirus patient cases at the regional, country, and territory levels. US can be segmented into state groupings (e.g. Tri-state, New England, PNW, Re-opened States, Non-lockdown States). We track numerous metrics that other websites do not. Latest update on November 21, 2024. The statistics on each page can be downloaded in CSV files for you to perform your own trend and scenario analyses.

: CASE TREND DATA

The latest patient case trend data and statistics around Coronavirus patient cases for . You can download this data in CSV format to perform your own trend and scenario analyses.

Total Metrics

Daily Metrics

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Daily Growth Metrics (Last 30 Days)

Cases

Deaths

Dotted lines represent the 7-day moving average.

Active & Recovered Cases

Please note we only report historical data.

Date	Total Cases	New Cases	New Cases 7DMA*	Case Growth	Case Growth 7DMA	Total Deaths	New Deaths	New Deaths 7DMA	Death Growth	Death Growth 7DMA	Case Fatality Rate (CFR)
5/13/20	174,098	+927	+848	0.54%	0.5%	7,861	+123	+84	1.59%	1.12%	4.52%
5/12/20	173,171	+595	+881	0.34%	0.52%	7,738	+77	+106	1.01%	1.46%	4.47%
5/11/20	172,576	+697	+918	0.41%	0.54%	7,661	+92	+95	1.22%	1.32%	4.44%
5/10/20	171,879	+555	+888	0.32%	0.52%	7,569	+20	+100	0.26%	1.41%	4.4%
5/9/20	171,324	+736	+908	0.43%	0.54%	7,549	+39	+105	0.52%	1.49%	4.41%
5/8/20	170,588	+1,158	+930	0.68%	0.55%	7,510	+118	+111	1.6%	1.57%	4.4%
5/7/20	169,430	+1,268	+917	0.75%	0.55%	7,392	+117	+110	1.61%	1.59%	4.36%
5/6/20	168,162	+1,155	+946	0.69%	0.57%	7,275	+282	+115	4.03%	1.7%	4.33%
5/5/20	167,007	+855	+1,014	0.51%	0.62%	6,993	+0	+97	0	1.47%	4.19%
5/4/20	166,152	+488	+1,056	0.29%	0.65%	6,993	+127	+124	1.85%	1.91%	4.21%
5/3/20	165,664	+697	+1,128	0.42%	0.7%	6,866	+54	+127	0.79%	2.01%	4.14%
5/2/20	164,967	+890	+1,208	0.54%	0.76%	6,812	+76	+134	1.13%	2.13%	4.13%
5/1/20	164,077	+1,068	+1,297	0.66%	0.82%	6,736	+113	+139	1.71%	2.26%	4.11%
4/30/20	163,009	+1,470	+1,411	0.91%	0.9%	6,623	+156	+150	2.41%	2.49%	4.06%
4/29/20	161,539	+1,627	+1,556	1.02%	1%	6,467	+153	+170	2.42%	2.95%	4%
4/28/20	159,912	+1,154	+1,660	0.73%	1.09%	6,314	+188	+183	3.07%	3.3%	3.95%
4/27/20	158,758	+988	+1,670	0.63%	1.1%	6,126	+150	+181	2.51%	3.37%	3.86%
4/26/20	157,770	+1,257	+1,798	0.8%	1.2%	5,976	+99	+199	1.68%	3.87%	3.79%
4/25/20	156,513	+1,514	+1,882	0.98%	1.27%	5,877	+117	+203	2.03%	4.03%	3.75%
4/24/20	154,999	+1,870	+1,943	1.22%	1.32%	5,760	+185	+201	3.32%	4.1%	3.72%
4/23/20	153,129	+2,481	+2,204	1.65%	1.53%	5,575	+296	+218	5.61%	4.68%	3.64%
4/22/20	150,648	+2,357	+2,271	1.59%	1.61%	5,279	+246	+211	4.89%	4.81%	3.5%
4/21/20	148,291	+1,226	+2,419	0.83%	1.75%	5,033	+171	+248	3.52%	6.32%	3.39%
4/20/20	147,065	+1,881	+2,428	1.3%	1.77%	4,862	+276	+238	6.02%	6.27%	3.31%
4/19/20	145,184	+1,842	+2,476	1.29%	1.84%	4,586	+127	+223	2.85%	6.22%	3.16%
4/18/20	143,342	+1,945	+2,633	1.38%	1.99%	4,459	+107	+246	2.46%	7.3%	3.11%
4/17/20	141,397	+3,699	+2,747	2.69%	2.11%	4,352	+300	+226	7.4%	6.79%	3.08%
4/16/20	137,698	+2,945	+2,788	2.19%	2.21%	4,052	+248	+206	6.52%	6.61%	2.94%
4/15/20	134,753	+3,394	+3,065	2.58%	2.51%	3,804	+510	+208	15.48%	7.25%	2.82%
4/14/20	131,359	+1,287	+3,385	0.99%	2.89%	3,294	+100	+183	3.13%	7.4%	2.51%
4/13/20	130,072	+2,218	+3,814	1.73%	3.34%	3,194	+172	+198	5.69%	8.58%	2.46%
4/12/20	127,854	+2,946	+3,962	2.36%	3.56%	3,022	+286	+205	10.45%	9.8%	2.36%
4/11/20	124,908	+2,737	+4,117	2.24%	3.82%	2,736	+-31	+185	-1.12%	9.7%	2.19%
4/10/20	122,171	+3,990	+4,430	3.38%	4.27%	2,767	+160	+213	6.14%	11.75%	2.26%
4/9/20	118,181	+4,885	+4,770	4.31%	4.86%	2,607	+258	+214	10.98%	13.04%	2.21%
4/8/20	113,296	+5,633	+5,045	5.23%	5.5%	2,349	+333	+203	16.52%	14.17%	2.07%
4/7/20	107,663	+4,289	+5,122	4.15%	5.98%	2,016	+206	+177	11.38%	14.69%	1.87%
4/6/20	103,374	+3,251	+5,213	3.25%	6.44%	1,810	+226	+166	14.27%	15.94%	1.75%
4/5/20	100,123	+4,031	+5,433	4.19%	7.07%	1,584	+140	+150	9.7%	16.9%	1.58%
4/4/20	96,092	+4,933	+5,485	5.41%	7.57%	1,444	+169	+144	13.25%	18.82%	1.5%
4/3/20	91,159	+6,365	+5,755	7.51%	8.71%	1,275	+168	+133	15.18%	20.73%	1.4%
4/2/20	84,794	+6,813	+5,837	8.74%	9.89%	1,107	+176	+120	18.9%	22.57%	1.31%
4/1/20	77,981	+6,173	+5,808	8.6%	11.17%	931	+156	+104	20.13%	24.1%	1.19%
3/31/20	71,808	+4,923	+5,546	7.36%	11.82%	775	+130	+88	20.16%	25.68%	1.08%
3/30/20	66,885	+4,790	+5,404	7.71%	12.7%	645	+112	+75	21.01%	26.75%	0.96%
3/29/20	62,095	+4,400	+5,317	7.63%	14.01%	533	+100	+63	23.09%	28.16%	0.86%
3/28/20	57,695	+6,824	+5,069	13.41%	14.63%	433	+91	+50	26.61%	26.56%	0.75%
3/27/20	50,871	+6,933	+4,432	15.78%	14.41%	342	+75	+39	28.09%	26.38%	0.67%
3/26/20	43,938	+6,615	+4,088	17.72%	16.38%	267	+61	+32	29.61%	29.84%	0.61%
3/25/20	37,323	+4,337	+3,571	13.15%	17.32%	206	+49	+25	31.21%	33.77%	0.55%
3/24/20	32,986	+3,930	+3,390	13.53%	20.18%	157	+34	+19	27.64%	31.69%	0.48%
3/23/20	29,056	+4,183	+3,112	16.82%	22.14%	123	+29	+15	30.85%	33.63%	0.42%
3/22/20	24,873	+2,660	+2,725	11.97%	23.38%	94	+10	+12	11.9%	37.01%	0.38%
3/21/20	22,213	+2,365	+2,518	11.92%	25.44%	84	+17	+11	25.37%	38.49%	0.38%
3/20/20	19,848	+4,528	+2,310	29.56%	27.28%	67	+23	+9	52.27%	38.94%	0.34%
3/19/20	15,320	+2,993	+1,892	24.28%	34.03%	44	+16	+6	57.14%	50.52%	0.29%
3/18/20	12,327	+3,070	+1,488	33.16%	31.84%	28	+4	+4	16.67%	42.36%	0.23%
3/17/20	9,257	+1,985	+1,114	27.3%	31.52%	24	+7	+3	41.18%	47.12%	0.26%
3/16/20	7,272	+1,477	+871	25.49%	31.03%	17	+6	+2	54.55%	41.24%	0.23%
3/15/20	5,795	+1,210	+679	26.39%	29.26%	11	+2	+2	22.22%	33.45%	0.19%
3/14/20	4,585	+910	+541	24.76%	29.8%	9	+2	+1	28.57%	30.27%	0.2%
3/13/20	3,675	+1,597	+429	76.85%	29.01%	7	+4	+1	133.33%	26.19%	0.19%
3/12/20	2,078	+170	+228	8.91%	23.61%	3	+0	+0	0	7.14%	0.14%
3/11/20	1,908	+451	+235	30.95%	34.33%	3	+1	+0	50%	7.14%	0.16%
3/10/20	1,457	+281	+180	23.89%	34.72%	2	+0	+0	0	0	0.14%
3/9/20	1,176	+136	+145	13.08%	34.63%	2	+2	+0	0	0	0.17%
3/8/20	1,040	+241	+130	30.16%	35.95%	0	+0	+0	0	0	0%
3/7/20	799	+129	+103	19.25%	40.86%	0	+0	+0	0	0	0%
3/6/20	670	+188	+89	39%	47.34%	0	+0	+0	0	0	0%
3/5/20	482	+220	+62	83.97%	42.39%	0	+0	+0	0	0	0%
3/4/20	262	+66	+34	33.67%	40.44%	0	+0	+0	0	0	0%
3/3/20	196	+37	+26	23.27%	44.04%	0	+0	+0	0	0	0%
3/2/20	159	+29	+20	22.31%	41.61%	0	+0	+0	0	0	0%
3/1/20	130	+51	+16	64.56%	38.42%	0	+0	+0	0	0	0%
2/29/20	79	+31	+9	64.58%	29.2%	0	+0	+0	0	0	0%
2/28/20	48	+2	+5	4.35%	19.97%	0	+0	+0	0	0	0%
2/27/20	46	+19	+4	70.37%	19.35%	0	+0	+0	0	0	0%
2/26/20	27	+10	+2	58.82%	9.3%	0	+0	+0	0	0	0%
2/25/20	17	+1	+0	6.25%	0.89%	0	+0	+0	0	0	0%
2/24/20	16	+0	+0	0	0	0	+0	+0	0	0	0%
2/23/20	16	+0	+0	0	0	0	+0	+0	0	0	0%
2/22/20	16	+0	+0	0	0	0	+0	+0	0	0	0%
2/21/20	16	+0	+0	0	0	0	+0	+0	0	0	0%
2/20/20	16	+0	+0	0	0	0	+0	+0	0	0	0%
2/19/20	16	+0	+0	0	0	0	+0	+0	0	0	0%
2/18/20	16	+0	+0	0	0	0	+0	+0	0	0	0%
2/17/20	16	+0	+0	0	2.04%	0	+0	+0	0	0	0%
2/16/20	16	+0	+0	0	2.04%	0	+0	+0	0	0	0%
2/15/20	16	+0	+0	0	3.14%	0	+0	+0	0	0	0%
2/14/20	16	+0	+0	0	3.14%	0	+0	+0	0	0	0%
2/13/20	16	+0	+1	0	4.33%	0	+0	+0	0	0	0%
2/12/20	16	+0	+1	0	4.33%	0	+0	+0	0	0	0%
2/11/20	16	+2	+1	14.29%	4.33%	0	+0	+0	0	0	0%
2/10/20	14	+0	+0	0	2.29%	0	+0	+0	0	0	0%
2/9/20	14	+1	+1	7.69%	5.15%	0	+0	+0	0	0	0%
2/8/20	13	+0	+1	0	7.62%	0	+0	+0	0	0	0%
2/7/20	13	+1	+1	8.33%	16.19%	0	+0	+0	0	0	0%
2/6/20	12	+0	+1	0	18.57%	0	+0	+0	0	0	0%
2/5/20	12	+0	+1	0	18.57%	0	+0	+0	0	0	0%
2/4/20	12	+0	+1	0	18.57%	0	+0	+0	0	0	0%
2/3/20	12	+2	+2	20%	61.43%	0	+0	+0	0	0	0%
2/2/20	10	+2	+1	25%	58.57%	0	+0	+0	0	0	0%
2/1/20	8	+3	+1	60%	64.17%	0	+0	+0	0	0	0%
1/31/20	5	+1	+1	25%	65%	0	+0	+0	0	0	0%
1/30/20	4	+0	+1	0	75%	0	+0	+0	0	0	0%
1/29/20	4	+0	+1	0	100%	0	+0	+0	0	0	0%
1/28/20	4	+3	+2	300%	150%	0	+0	+0	0	0	0%
1/27/20	1	+1	+1	0	0	0	+0	+0	0	0	0%

* 7DMA represents the 7-day moving average. This presents a more accurate representation of the trends, as it evens out any weekly seasonality patterns (e.g. weekday vs. weekend testing capacity differences).
** Adjusted CFR is calculated as (Total Deaths) divided by (Total Deaths + Total Recoveries). We believe this may provide more insight, as this metric does not include patients who are currently sick.

Download Dashboard Raw Data (CSV) or Copy/Paste Data Directly

The data below is tab-delimited. You can copy and paste it directly into Excel.

Date Total Cases New Cases New Cases 7-Day Moving Average Case Growth Cases Growth 7DMA Total Deaths New Deaths New Deaths 7DMA Death Growth Death Growth 7DMA Total Recoveries New Recoveries Recovery Rate Active Cases Case Fatality Rate (CFR) Adjusted CFR Total Deaths per MM Population Total Cases per MM Population Active Cases per ICU Bed 2020-05-13 174098 927 848 0.54% 0.5% 7861 123 84 1.59% 1.12% 148700 1500 85.41% 17537 4.52% 5.02% 0 0 2020-05-12 173171 595 881 0.34% 0.52% 7738 77 106 1.01% 1.46% 147200 1583 85% 18233 4.47% 4.99% 0 0 2020-05-11 172576 697 918 0.41% 0.54% 7661 92 95 1.22% 1.32% 145617 1217 84.38% 19298 4.44% 5% 0 0 2020-05-10 171879 555 888 0.32% 0.52% 7569 20 100 0.26% 1.41% 144400 1100 84.01% 19910 4.4% 4.98% 0 0 2020-05-09 171324 736 908 0.43% 0.54% 7549 39 105 0.52% 1.49% 143300 1600 83.64% 20475 4.41% 5% 0 0 2020-05-08 170588 1158 930 0.68% 0.55% 7510 118 111 1.6% 1.57% 141700 0 83.07% 21378 4.4% 5.03% 0 0 2020-05-07 169430 1268 917 0.75% 0.55% 7392 117 110 1.61% 1.59% 141700 1800 83.63% 20338 4.36% 4.96% 0 0 2020-05-06 168162 1155 946 0.69% 0.57% 7275 282 115 4.03% 1.7% 139900 4800 83.19% 20987 4.33% 4.94% 0 0 2020-05-05 167007 855 1014 0.51% 0.62% 6993 0 97 0 1.47% 135100 2400 80.89% 24914 4.19% 4.92% 0 0 2020-05-04 166152 488 1056 0.29% 0.65% 6993 127 124 1.85% 1.91% 132700 2100 79.87% 26459 4.21% 5.01% 0 0 2020-05-03 165664 697 1128 0.42% 0.7% 6866 54 127 0.79% 2.01% 130600 1600 78.83% 28198 4.14% 4.99% 0 0 2020-05-02 164967 890 1208 0.54% 0.76% 6812 76 134 1.13% 2.13% 129000 2100 78.2% 29155 4.13% 5.02% 0 0 2020-05-01 164077 1068 1297 0.66% 0.82% 6736 113 139 1.71% 2.26% 126900 3400 77.34% 30441 4.11% 5.04% 0 0 2020-04-30 163009 1470 1411 0.91% 0.9% 6623 156 150 2.41% 2.49% 123500 3100 75.76% 32886 4.06% 5.09% 0 0 2020-04-29 161539 1627 1556 1.02% 1% 6467 153 170 2.42% 2.95% 120400 3000 74.53% 34672 4% 5.1% 0 0 2020-04-28 159912 1154 1660 0.73% 1.09% 6314 188 183 3.07% 3.3% 117400 2900 73.42% 36198 3.95% 5.1% 0 0 2020-04-27 158758 988 1670 0.63% 1.1% 6126 150 181 2.51% 3.37% 114500 2500 72.12% 38132 3.86% 5.08% 0 0 2020-04-26 157770 1257 1798 0.8% 1.2% 5976 99 199 1.68% 3.87% 112000 2200 70.99% 39794 3.79% 5.07% 0 0 2020-04-25 156513 1514 1882 0.98% 1.27% 5877 117 203 2.03% 4.03% 109800 0 70.15% 40836 3.75% 5.08% 0 0 2020-04-24 154999 1870 1943 1.22% 1.32% 5760 185 201 3.32% 4.1% 109800 6500 70.84% 39439 3.72% 4.98% 0 0 2020-04-23 153129 2481 2204 1.65% 1.53% 5575 296 218 5.61% 4.68% 103300 3900 67.46% 44254 3.64% 5.12% 0 0 2020-04-22 150648 2357 2271 1.59% 1.61% 5279 246 211 4.89% 4.81% 99400 4200 65.98% 45969 3.5% 5.04% 0 0 2020-04-21 148291 1226 2419 0.83% 1.75% 5033 171 248 3.52% 6.32% 95200 3700 64.2% 48058 3.39% 5.02% 0 0 2020-04-20 147065 1881 2428 1.3% 1.77% 4862 276 238 6.02% 6.27% 91500 3500 62.22% 50703 3.31% 5.05% 0 0 2020-04-19 145184 1842 2476 1.29% 1.84% 4586 127 223 2.85% 6.22% 88000 2600 60.61% 52598 3.16% 4.95% 0 0 2020-04-18 143342 1945 2633 1.38% 1.99% 4459 107 246 2.46% 7.3% 85400 2286 59.58% 53483 3.11% 4.96% 0 0 2020-04-17 141397 3699 2747 2.69% 2.11% 4352 300 226 7.4% 6.79% 83114 6114 58.78% 53931 3.08% 4.98% 0 0 2020-04-16 137698 2945 2788 2.19% 2.21% 4052 248 206 6.52% 6.61% 77000 4400 55.92% 56646 2.94% 5% 0 0 2020-04-15 134753 3394 3065 2.58% 2.51% 3804 510 208 15.48% 7.25% 72600 4400 53.88% 58349 2.82% 4.98% 0 0 2020-04-14 131359 1287 3385 0.99% 2.89% 3294 100 183 3.13% 7.4% 68200 3900 51.92% 59865 2.51% 4.61% 0 0 2020-04-13 130072 2218 3814 1.73% 3.34% 3194 172 198 5.69% 8.58% 64300 4000 49.43% 62578 2.46% 4.73% 0 0 2020-04-12 127854 2946 3962 2.36% 3.56% 3022 286 205 10.45% 9.8% 60300 2900 47.16% 64532 2.36% 4.77% 0 0 2020-04-11 124908 2737 4117 2.24% 3.82% 2736 -31 185 -1.12% 9.7% 57400 3487 45.95% 64772 2.19% 4.55% 0 0 2020-04-10 122171 3990 4430 3.38% 4.27% 2767 160 213 6.14% 11.75% 53913 1506 44.13% 65491 2.26% 4.88% 0 0 2020-04-09 118181 4885 4770 4.31% 4.86% 2607 258 214 10.98% 13.04% 52407 6107 44.34% 63167 2.21% 4.74% 0 0 2020-04-08 113296 5633 5045 5.23% 5.5% 2349 333 203 16.52% 14.17% 46300 10219 40.87% 64647 2.07% 4.83% 0 0 2020-04-07 107663 4289 5122 4.15% 5.98% 2016 206 177 11.38% 14.69% 36081 7381 33.51% 69566 1.87% 5.29% 0 0 2020-04-06 103374 3251 5213 3.25% 6.44% 1810 226 166 14.27% 15.94% 28700 0 27.76% 72864 1.75% 5.93% 0 0 2020-04-05 100123 4031 5433 4.19% 7.07% 1584 140 150 9.7% 16.9% 28700 2300 28.66% 69839 1.58% 5.23% 0 0 2020-04-04 96092 4933 5485 5.41% 7.57% 1444 169 144 13.25% 18.82% 26400 1825 27.47% 68248 1.5% 5.19% 0 0 2020-04-03 91159 6365 5755 7.51% 8.71% 1275 168 133 15.18% 20.73% 24575 2135 26.96% 65309 1.4% 4.93% 0 0 2020-04-02 84794 6813 5837 8.74% 9.89% 1107 176 120 18.9% 22.57% 22440 3740 26.46% 61247 1.31% 4.7% 0 0 2020-04-01 77981 6173 5808 8.6% 11.17% 931 156 104 20.13% 24.1% 18700 2600 23.98% 58350 1.19% 4.74% 0 0 2020-03-31 71808 4923 5546 7.36% 11.82% 775 130 88 20.16% 25.68% 16100 2600 22.42% 54933 1.08% 4.59% 0 0 2020-03-30 66885 4790 5404 7.71% 12.7% 645 112 75 21.01% 26.75% 13500 4289 20.18% 52740 0.96% 4.56% 0 0 2020-03-29 62095 4400 5317 7.63% 14.01% 533 100 63 23.09% 28.16% 9211 730 14.83% 52351 0.86% 5.47% 0 0 2020-03-28 57695 6824 5069 13.41% 14.63% 433 91 50 26.61% 26.56% 8481 1823 14.7% 48781 0.75% 4.86% 0 0 2020-03-27 50871 6933 4432 15.78% 14.41% 342 75 39 28.09% 26.38% 6658 985 13.09% 43871 0.67% 4.89% 0 0 2020-03-26 43938 6615 4088 17.72% 16.38% 267 61 32 29.61% 29.84% 5673 2126 12.91% 37998 0.61% 4.49% 0 0 2020-03-25 37323 4337 3571 13.15% 17.32% 206 49 25 31.21% 33.77% 3547 304 9.5% 33570 0.55% 5.49% 0 0 2020-03-24 32986 3930 3390 13.53% 20.18% 157 34 19 27.64% 31.69% 3243 2790 9.83% 29586 0.48% 4.62% 0 0 2020-03-23 29056 4183 3112 16.82% 22.14% 123 29 15 30.85% 33.63% 453 187 1.56% 28480 0.42% 21.35% 0 0 2020-03-22 24873 2660 2725 11.97% 23.38% 94 10 12 11.9% 37.01% 266 33 1.07% 24513 0.38% 26.11% 0 0 2020-03-21 22213 2365 2518 11.92% 25.44% 84 17 11 25.37% 38.49% 233 53 1.05% 21896 0.38% 26.5% 0 0 2020-03-20 19848 4528 2310 29.56% 27.28% 67 23 9 52.27% 38.94% 180 67 0.91% 19601 0.34% 27.13% 0 0 2020-03-19 15320 2993 1892 24.28% 34.03% 44 16 6 57.14% 50.52% 113 8 0.74% 15163 0.29% 28.03% 0 0 2020-03-18 12327 3070 1488 33.16% 31.84% 28 4 4 16.67% 42.36% 105 38 0.85% 12194 0.23% 21.05% 0 0 2020-03-17 9257 1985 1114 27.3% 31.52% 24 7 3 41.18% 47.12% 67 0 0.72% 9166 0.26% 26.37% 0 0 2020-03-16 7272 1477 871 25.49% 31.03% 17 6 2 54.55% 41.24% 67 21 0.92% 7188 0.23% 20.24% 0 0 2020-03-15 5795 1210 679 26.39% 29.26% 11 2 2 22.22% 33.45% 46 0 0.79% 5738 0.19% 19.3% 0 0 2020-03-14 4585 910 541 24.76% 29.8% 9 2 1 28.57% 30.27% 46 0 1% 4530 0.2% 16.36% 0 0 2020-03-13 3675 1597 429 76.85% 29.01% 7 4 1 133.33% 26.19% 46 21 1.25% 3622 0.19% 13.21% 0 0 2020-03-12 2078 170 228 8.91% 23.61% 3 0 0 0 7.14% 25 0 1.2% 2050 0.14% 10.71% 0 0 2020-03-11 1908 451 235 30.95% 34.33% 3 1 0 50% 7.14% 25 7 1.31% 1880 0.16% 10.71% 0 0 2020-03-10 1457 281 180 23.89% 34.72% 2 0 0 0 0 18 0 1.24% 1437 0.14% 10% 0 0 2020-03-09 1176 136 145 13.08% 34.63% 2 2 0 0 0 18 0 1.53% 1156 0.17% 10% 0 0 2020-03-08 1040 241 130 30.16% 35.95% 0 0 0 0 0 18 0 1.73% 1022 0% 0% 0 0 2020-03-07 799 129 103 19.25% 40.86% 0 0 0 0 0 18 1 2.25% 781 0% 0% 0 0 2020-03-06 670 188 89 39% 47.34% 0 0 0 0 0 17 1 2.54% 653 0% 0% 0 0 2020-03-05 482 220 62 83.97% 42.39% 0 0 0 0 0 16 0 3.32% 466 0% 0% 0 0 2020-03-04 262 66 34 33.67% 40.44% 0 0 0 0 0 16 0 6.11% 246 0% 0% 0 0 2020-03-03 196 37 26 23.27% 44.04% 0 0 0 0 0 16 0 8.16% 180 0% 0% 0 0 2020-03-02 159 29 20 22.31% 41.61% 0 0 0 0 0 16 0 10.06% 143 0% 0% 0 0 2020-03-01 130 51 16 64.56% 38.42% 0 0 0 0 0 16 0 12.31% 114 0% 0% 0 0 2020-02-29 79 31 9 64.58% 29.2% 0 0 0 0 0 16 0 20.25% 63 0% 0% 0 0 2020-02-28 48 2 5 4.35% 19.97% 0 0 0 0 0 16 0 33.33% 32 0% 0% 0 0 2020-02-27 46 19 4 70.37% 19.35% 0 0 0 0 0 16 1 34.78% 30 0% 0% 0 0 2020-02-26 27 10 2 58.82% 9.3% 0 0 0 0 0 15 1 55.56% 12 0% 0% 0 0 2020-02-25 17 1 0 6.25% 0.89% 0 0 0 0 0 14 0 82.35% 3 0% 0% 0 0 2020-02-24 16 0 0 0 0 0 0 0 0 0 14 0 87.5% 2 0% 0% 0 0 2020-02-23 16 0 0 0 0 0 0 0 0 0 14 0 87.5% 2 0% 0% 0 0 2020-02-22 16 0 0 0 0 0 0 0 0 0 14 0 87.5% 2 0% 0% 0 0 2020-02-21 16 0 0 0 0 0 0 0 0 0 14 2 87.5% 2 0% 0% 0 0 2020-02-20 16 0 0 0 0 0 0 0 0 0 12 0 75% 4 0% 0% 0 0 2020-02-19 16 0 0 0 0 0 0 0 0 0 12 0 75% 4 0% 0% 0 0 2020-02-18 16 0 0 0 0 0 0 0 0 0 12 11 75% 4 0% 0% 0 0 2020-02-17 16 0 0 0 2.04% 0 0 0 0 0 1 0 6.25% 15 0% 0% 0 0 2020-02-16 16 0 0 0 2.04% 0 0 0 0 0 1 0 6.25% 15 0% 0% 0 0 2020-02-15 16 0 0 0 3.14% 0 0 0 0 0 1 0 6.25% 15 0% 0% 0 0 2020-02-14 16 0 0 0 3.14% 0 0 0 0 0 1 0 6.25% 15 0% 0% 0 0 2020-02-13 16 0 1 0 4.33% 0 0 0 0 0 1 1 6.25% 15 0% 0% 0 0 2020-02-12 16 0 1 0 4.33% 0 0 0 0 0 0 0 0% 16 0% 0 0 0 2020-02-11 16 2 1 14.29% 4.33% 0 0 0 0 0 0 0 0% 16 0% 0 0 0 2020-02-10 14 0 0 0 2.29% 0 0 0 0 0 0 0 0% 14 0% 0 0 0 2020-02-09 14 1 1 7.69% 5.15% 0 0 0 0 0 0 0 0% 14 0% 0 0 0 2020-02-08 13 0 1 0 7.62% 0 0 0 0 0 0 0 0% 13 0% 0 0 0 2020-02-07 13 1 1 8.33% 16.19% 0 0 0 0 0 0 0 0% 13 0% 0 0 0 2020-02-06 12 0 1 0 18.57% 0 0 0 0 0 0 0 0% 12 0% 0 0 0 2020-02-05 12 0 1 0 18.57% 0 0 0 0 0 0 0 0% 12 0% 0 0 0 2020-02-04 12 0 1 0 18.57% 0 0 0 0 0 0 0 0% 12 0% 0 0 0 2020-02-03 12 2 2 20% 61.43% 0 0 0 0 0 0 0 0% 12 0% 0 0 0 2020-02-02 10 2 1 25% 58.57% 0 0 0 0 0 0 0 0% 10 0% 0 0 0 2020-02-01 8 3 1 60% 64.17% 0 0 0 0 0 0 0 0% 8 0% 0 0 0 2020-01-31 5 1 1 25% 65% 0 0 0 0 0 0 0 0% 5 0% 0 0 0 2020-01-30 4 0 1 0 75% 0 0 0 0 0 0 0 0% 4 0% 0 0 0 2020-01-29 4 0 1 0 100% 0 0 0 0 0 0 0 0% 4 0% 0 0 0 2020-01-28 4 3 2 300% 150% 0 0 0 0 0 0 0 0% 4 0% 0 0 0 2020-01-27 1 1 1 0 0 0 0 0 0 0 0 0 0% 1 0% 0 0 0

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Below, we have selected a couple management areas that are most relevant to this current Coronavirus crisis.

Risk Management

Complete Guide to Risk Management (M_o_R)

129-slide PowerPoint deck
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This document is a 129-slide PowerPoint presentation that provides a Risk Management Overview based on the M_o_R methodology that has been... [full details]
ISO 31000:2018 (Risk Management) Awareness Training

61-slide PowerPoint deck and supporting Excel workbook
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ISO 31000:2018 is an internationally recognized standard that helps organizations implement a robust Risk Management System. Risks can... [full details]
Enterprise Risk Management (ERM) - Guide

102-slide PowerPoint deck
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Introducing the Ultimate Enterprise Risk Management Guide PowerPoint Presentation Are you tired of spending countless hours trying to... [full details]
PMI Risk Management Professional (PMI-RMP) Exam Preparation

211-slide PowerPoint deck
Price: $70.00
Risk Management Professionals aim to recognize, evaluate, and document the risks associated with a company's business operations. They... [full details]
Designing Operational Risk Management (ORM) Framework

48-slide PowerPoint deck and supporting Word
Price: $59.00
Operational Risk is the risk of loss resulting from inadequate or failed internal processes, people, and systems or from external events. ... [full details]
Key Risk Indicators (KRIs) Toolkit with 300+ KRIs

100-slide PowerPoint deck
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Curated by McKinsey-trained Executives Unlock Success with the Ultimate Key Risk Indicators (KRIs) Business Toolkit: A... [full details]
Safety Management System (SMS)

79-slide PowerPoint deck
Price: $55.00
Introduction: In an era where digital transformation sweeps across industries at an unprecedented pace, organizations must adapt... [full details]
FEAF: Security Reference Model (SRM)

38-slide PowerPoint deck
Price: $25.00
Enterprise Architecture (EA) denotes management best practice for lining up business and technology resources to realize strategic... [full details]
Enterprise Risk Management (ERM) - Complete Guide

139-page PDF document
Price: $99.00
This 139 Slides guide aims to provide practical guidance to organisations for developing, implementing, and enhancing their risk management... [full details]
Business Risk Assessment Template and Good Practice Example

Excel workbook
Price: $20.00
Business Risk Assessment Template and Example Risks, Assessment and Mitigation (updated to include Covid-19 risks) Effective... [full details]
Mastering Operational Risk Training - Workshop Day 2

116-slide PowerPoint deck and supporting ZIP
Price: $89.00
Operational Risk is the risk of loss resulting from inadequate or failed internal processes, people, and systems or from external events. ... [full details]
Mastering Operational Risk Training - Workshop Day 1

44-slide PowerPoint deck and supporting ZIP
Price: $49.00
Operational Risk is the risk of loss resulting from inadequate or failed internal processes, people, and systems or from external events. ... [full details]
Risk Management Process

65-slide PowerPoint deck
Price: $35.00
Risk management is a vital process for organizations to identify, assess, and mitigate potential risks that could impact their... [full details]
Enterprise Risk Management

105-slide PowerPoint deck
Price: $90.00
Understanding Risk Risk vocabulary What is enterprise risk management Types of risks Measuring risks Case study [full details]
Assessment Dashboard - Risk Management and Compliance

Excel workbook and supporting ZIP
Price: $79.00
The Risk Management and Compliance Self Assessment will make you a Risk Management and Compliance domain expert by: 1. Reducing the... [full details]
Integrating Enterprise Performance and Risk Management

68-slide PowerPoint deck and supporting PDF
Price: $49.00
There is increasing attention regarding the "overlap" of enterprise risk management (ERM) and enterprise performance... [full details]
Risk Assessment & Measurement

24-slide PowerPoint deck
Price: $50.00
24 slides covering Risk Identification, Measurement, Assessment and Control Risk Capacity, Risk Appetite, Probability, Impact and... [full details]
Culture of Security

28-slide PowerPoint deck
Price: $25.00
Advancement in technology, unfortunately, has helped attackers be more aggressive and capable of inflicting more damage to IT systems and... [full details]
Risk Management Safety Talk

29-page PDF document
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Risk Management Safety Talk and Toolbox talk This PDF provides a comprehensive guide to understanding and implementing risk management... [full details]
Kanban Board: Governance, Risk, and Compliance

Excel workbook
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A Kanban Board is a Lean & Agile Project Management tool used to implement Kanban to manage work at a personal or organizational level. ... [full details]
Enterprise Risk Management

95-slide PowerPoint deck
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The enterprise risk management framework's structure applies regardless of the size of the institution or how an institution wishes to... [full details]
Risk Management: Complex Supply Chains

24-slide PowerPoint deck
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The competitive landscape in many industries has changed. This is due to the combined forces of globalization and emerging digital... [full details]
A New Way to Measure and Predict Your Risk and Performance

99-slide PowerPoint deck
Price: $239.00
"Selected as one of the ten most innovative products by the Department of Trade and Regional Development" NSW Australia. A new... [full details]
Risk Management in a Project Portfolio Management (PPM) Context

84-slide PowerPoint deck
Price: $49.00
Risk management is an integral aspect of mature project portfolio management. Studies by leading consulting companies have highlighted that... [full details]
Scenario Risk Planning

6-slide PowerPoint deck
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The risk management methodology illustrates in three phases ? creating a baseline, determining risk treatment and monitoring. For each... [full details]
COVID-19 Business Risk Assessment Actual Example & Template

Excel workbook
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Emerging from COVID-19 Risk Assessment - Towards 2022. Effective Risk Assessments were already critical to businesses before Covid-19... [full details]
IT Risk Management Process - Implementation Toolkit

Excel workbook and supporting ZIP
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The IT Risk Management Process Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for any... [full details]
Risk Management and Compliance - Implementation Toolkit

Excel workbook and supporting ZIP
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The Risk Management and Compliance Implementation Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity... [full details]
Vendor Risk Management - Implementation Toolkit

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The Vendor Risk Management Implementation Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity... [full details]
Kanban Board: ISO 31000 (Risk Management)

Excel workbook
Price: $89.00
A Kanban Board is a Lean & Agile Project Management tool used to implement Kanban to manage work at a personal or organizational... [full details]
Kanban Board: Zero Trust Security

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A Kanban Board is a Lean & Agile Project Management tool used to implement Kanban to manage work at a personal or organizational... [full details]
Chief Risk Officer (CRO) Toolkit

177-slide PowerPoint deck
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Curated by McKinsey-trained Executives Unveiling the Ultimate Chief Risk Officer Business Toolkit: Elevate Your Risk Management... [full details]
Risk Management: Hazard Identification & Risk Assessment

55-slide PowerPoint deck and supporting Excel workbook
Price: $69.00
Risk Assessment techniques must be understood to carry out the assessment of risk of a workplace, organization, office, home, school,... [full details]
Steps in Developing Risk Management Framework

27-slide PowerPoint deck
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As part of governance, managing risk is iterative process that should assists organizations in setting strategy, achieving objectives and... [full details]
Risk Inventory Exercise Template

Excel workbook
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Conducting Risk Inventory is a process of identifying, analyzing, and documenting the potential risks that an organization, project, or... [full details]
PMP Risk Management

99-slide PowerPoint deck
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This presentation will help you prepare for the Project Management Professional (PMP) Exam by PMI. It is a comprehensive, in-depth guide... [full details]
Derivatives and Risk Management

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Derivatives and Risk Management Lecture Outline 1. Do stockholders care about volatile cash flows? 2. How can risk management... [full details]
Chief Compliance Officer (CCO) - Implementation Toolkit

Excel workbook and supporting ZIP
Price: $249.00
The Chief Compliance Officer (CCO) Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity... [full details]
Unlock the Power of Operational Risk Management

92-slide PowerPoint deck
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Unlock the Power of Operational Risk Management: Shaping a Resilient Future Operational Risk: a lurking adversary in the heart of every... [full details]
Operational Risk Management Plan

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Operational Risk is the risk of loss resulting from inadequate or failed internal processes, people, and systems or from external events.... [full details]
Risk Self-Assessment Exercise (Run & Monitor Operations)

38-page PDF document
Price: $29.00
A Risk Self-Assessment Exercise is a process of evaluating an organization's Risk Management practices and identifying areas where... [full details]
Physical Security Management

155-slide PowerPoint deck
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Curated by McKinsey-trained Executives Unlocking the Complete Physical Security Management Business Toolkit: Empowering Your... [full details]
Key Business Processes | Risk and Compliance

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This document provides a thorough visual taxonomy of key business processes related to **managing enterprise risk, compliance, remediation,... [full details]
Financial Risk Management Toolkit

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Curated by McKinsey-trained Executives Unlocking Financial Stability: Your Complete Financial Risk Management Business... [full details]
Safety Management System (SMS) - Implementation Guide

82-slide PowerPoint deck
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This presentation provides detailed guidance for service providers on implementing a Safety Management System (SMS) framework,... [full details]

Customer-centric Design (CCD)

Digital Transformation Strategy

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Digital Transformation is being embraced by organizations across most industries, as the role of technology shifts from being a business... [full details]
Customer Experience Strategy - Template and Guide

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Customer Experience is fast becoming the key business battleground in many markets. In order to be successful it is critical that all... [full details]
Design Thinking

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[NOTE: Our Design Thinking presentation has been trusted by an array of prestigious organizations, including industry leaders such as... [full details]
Customer Journey Mapping

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Customer Journey Mapping is the process of creating a graphical representation of the steps and stages a customer goes through to... [full details]
Six Building Blocks of Digital Transformation

35-slide PowerPoint deck
Price: $25.00
Digital Transformation touches practically every function in the entire organization. This thus requires an unprecedented amount of... [full details]
Customer Journey Mapping - Guide & Templates

67-slide PowerPoint deck and supporting PowerPoint deck
Price: $40.00
This Guide will take you through step-by-step detailed instructions to help you create a Customer Journey Map - a visual representation of... [full details]
10 Principles of Customer Strategy

22-slide PowerPoint deck
Price: $25.00
It's no longer enough to target a few, select purchasers and develop products for that clientele. The key ingredient that most leaders... [full details]
Customer Experience Maturity Assessment

30-slide PowerPoint deck and supporting Excel workbook
Price: $35.00
Delivering great customer experiences is one of the true differentiators of many of the great organisations of our time. However,... [full details]
Customer Centric Culture Self Assessment Framework

21-slide PowerPoint deck and supporting ZIP
Price: $35.00
Having a company culture which is truly customer centric is critical to business success in a world where delivering great customer... [full details]
Complete Guide to Customer-centric Design (CCD)

103-slide PowerPoint deck
Price: $69.00
In the Digital Age, the number of ways to reach and service our customers is proliferating. Likewise, customers' expectations are... [full details]
Customer Journey Map

34-slide PowerPoint deck
Price: $25.00
In a rapidly evolving marketplace where customer expectations are constantly changing, organizations must find ways to connect with their... [full details]
Ohmae's 3C Model (Strategic Triangle)

33-slide PowerPoint deck
Price: $25.00
Dr. Kenichi Ohmae, a Japanese organizational theorist and strategy guru, proposed the 3C Model in 1982. The concept was published in his... [full details]
Customer-centric Culture

23-slide PowerPoint deck
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The use of Internet and other online tools have turned consumers to be more empowered and are now shopping differently. Customers are... [full details]
Customer Experience (CX) Management Models

148-slide PowerPoint deck
Price: $59.00
This presentation is a collection of PowerPoint diagrams and templates used to convey **30 different Customer Experience (CX)... [full details]
Customer Experience (CX) Pyramid

23-slide PowerPoint deck
Price: $25.00
Many organizations have invested heavily in conventional methods of doing business, backed by in person or over-the-phone Customer... [full details]
Customer Value Driven Strategic Approach

38-page PDF document
Price: $44.90
This document is dealing with strategic planning from a specific perspective; how we can better understand the real needs of our existing... [full details]
Six Building Blocks of a Customer-Centric Organization

32-slide PowerPoint deck
Price: $25.00
More and more organizations are shifting a traditional Product-focused model to becoming a Customer-centric Organization. To do this... [full details]
Customer Experience

21-slide PowerPoint deck
Price: $25.00
Emerging technology trends are driving businesses to Digital Transformation across industries. At the core of most Digital Transformation... [full details]
Value Creation: Impact of Customer Experience (CX)

22-slide PowerPoint deck
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With the evolving technology, leaders will have to keep evolving their Customer Experience (CX) approaches to secure additional avenues of... [full details]
Customer Experience (CX) Strategy

261-slide PowerPoint deck
Price: $99.00
Curated by McKinsey-trained Executives Elevate Your Business with a Complete Customer Experience Strategy Business... [full details]

CRM and the Customer Experience

25-slide PowerPoint deck
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This presentation discusses Customer Relationship Management (CRM) strategy and developing the Customer Experience (CXP). This is the... [full details]

Customer Experience Assessment Handbook

138-slide PowerPoint deck
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Curated by McKinsey-trained Executives Unlocking Success: The Comprehensive Customer Experience Assessment Handbook Welcome... [full details]

REAN Model

34-slide PowerPoint deck
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Attracting, engaging, and retaining customers can be challenging not only for starting organizations, but also for long-running ones due to... [full details]

Customer Experience Blueprint

9-page Word document
Price: $49.00
This document is for designing customer experience strategy for your organisation. It has been used by hundreds of organisations around the... [full details]

Omni-channel Customer Journey Design

22-slide PowerPoint deck
Price: $25.00
Digital-native organizations are digitizing their entire critical Customer Journeys at scale to realize improved Customer Experiences and... [full details]

Customer-centric Organization: Core Capabilities (Part I)

24-slide PowerPoint deck
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Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer... [full details]

Customer Experience Transformation: Customer Care

22-slide PowerPoint deck
Price: $25.00
Designing an excellent Customer Journey is critical to a Customer Experience Transformation. Our company must undertake an end-to-end... [full details]

Mobile Customer Journey and Experience Design

26-slide PowerPoint deck
Price: $25.00
Mobile currently represents one of the greatest opportunities to drive Customer Experience Innovation and Disruption. As customer behavior... [full details]

Customer Journey Mapping Poster

3-page PDF document and supporting PowerPoint deck
Price: $20.00
Customer Journey Mapping is the process of creating a graphical representation of the steps and stages a customer goes through to... [full details]

Customer Loyalty

89-slide PowerPoint deck
Price: $99.99
Customer loyalty is all about attracting the right customer, getting them to buy, buy often, buy in higher quantities and bring you even... [full details]

Customer Experience: Connected Customer Strategy

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With each passing day, the tactics that organizations use to connect with their customers are undergoing rapid Transformation. By... [full details]

Human-centered Design (HCD)

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Human-centered design (HCD) is a management framework that takes into account the human perspective in all steps of the problem-solving... [full details]

Customer-centric Organization: Core Capabilities (Part III)

24-slide PowerPoint deck
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Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer... [full details]

Customer-centric Organization: Core Capabilities (Part II)

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Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer... [full details]

Omnichannel Marketing

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In the Digital Age, how customers interact with brands has become nonlinear due to the proliferation of touch points across channels,... [full details]

Customer Experience Primer

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Our company must create exceptional Customer Experiences that set us apart from our competitors. The starting point of every Customer... [full details]

Design-driven Culture

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Over time, we are seeing the growing importance of Customer Experience. As it becomes more and more difficult to separate the experience... [full details]

Jobs-to-Be-Done (JTBD) Growth Strategy Matrix

32-slide PowerPoint deck
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After the identification of a customer group, it is time for the organization to decide which of them it should target and how. It needs... [full details]

Value Managed Relationships Analysis

80-slide PowerPoint deck
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A Value Managed Relationship (VMR) is a full partnership between a customer and a goal is to maximize quality and... [full details]

Customer-centric Organization: The Customer Department

23-slide PowerPoint deck
Price: $25.00
The days of mass markets, mass media communications, and little-to-none direct interface with customers are long gone. This age of... [full details]

Customer-centric Culture of Innovation

25-slide PowerPoint deck
Price: $25.00
A large majority of organizations rarely focus on gathering and utilizing customer-centric knowledge. So much so that they even introduce... [full details]

Customer-centricity Primer

33-slide PowerPoint deck
Price: $25.00
Advances in technology and communication, combine with the explosive growth in data information, have given rise to a more empowered global... [full details]

Customer Journey Management Tools - Implementation Toolkit

Excel workbook and supporting ZIP
Price: $249.00
The Customer Journey Management Tools Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics... [full details]

More and Better Customers - Action Plan Persona (Avatar)

32-page PDF document
Price: $97.00
Define and reach your business's ideal customers and convert them without spending more on marketing. A "Buyer Persona"... [full details]

Consumer Benefits Ladder

23-slide PowerPoint deck
Price: $25.00
Marketing, today, is about developing great ideas and creating customer experiences that consumers discuss further in their circle. Top... [full details]

Voice of the Customer (VOC)

30-slide PowerPoint deck
Price: $25.00
Understanding customers, their desires and requirements, is absolutely essential for organizations to deliver excellent Customer... [full details]

Demand Window Strategy

19-slide PowerPoint deck
Price: $25.00
In the Digital Age, the shopping experience has become increasingly complex. The number of channels and touchpoints has increased... [full details]

360 Customer View - Implementation Toolkit

Excel workbook and supporting ZIP
Price: $249.00
The 360 Customer View Implementation Toolkit includes a set of best practice templates, step-by-step workplans, and maturity diagnostics... [full details]

Chief Experience Officer (CXO) Toolkit

219-slide PowerPoint deck
Price: $99.00
Curated by McKinsey-trained Executives levate Your Business with the Complete **Chief Experience Officer (CXO) Business... [full details]

Customer Success Handbook

135-slide PowerPoint deck
Price: $89.00
Curated by McKinsey-trained Executives Unlock Success with the Complete Customer Success Handbook Introducing the **Complete... [full details]

Customer-Centricity

110-slide PowerPoint deck
Price: $79.00
In today's competitive business landscape, customer-centricity stands as a pivotal strategy that organizations must adopt to thrive.... [full details]

Jobs-to-Be-Done (JTBD) Theory

35-slide PowerPoint deck
Price: $25.00
The enormous amount of data available today should have made it easy for organizations to capture what the customers hope to achieve. ... [full details]

Experience Economy

34-slide PowerPoint deck
Price: $25.00
The concept of the "Experience Economy" represents a significant shift in the way organizations think about and interact with... [full details]

Breakthrough Customer Experience (CX)

22-slide PowerPoint deck
Price: $25.00
The constant advancement in technology has raised the expectations of customers in terms of their interaction with companies. ... [full details]

Organic Growth Framework (OGF) Series: Primer

31-slide PowerPoint deck
Price: $25.00
Growth can be achieved through corporate marketing (i.e. organic growth) or M&A (i.e. inorganic growth). The traditional... [full details]

Big Pharma (Module 3): Digital User Experience

36-slide PowerPoint deck
Price: $49.00
Give marketers the foundational digital skills they need to plan, manage and measure marketing programs using a complete multichannel mix... [full details]

Customer Engagement - Implementation Toolkit

Excel workbook and supporting ZIP
Price: $249.00
The Customer Engagement Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for any... [full details]

Customer Journey Analytics - Implementation Toolkit

Excel workbook and supporting ZIP
Price: $149.00
Save time, empower your teams and effectively upgrade your processes with access to this practical Customer Journey Analytics Toolkit and... [full details]

End-User Experience Monitoring - Implementation Toolkit

Excel workbook and supporting ZIP
Price: $149.00
Save time, empower your teams and effectively upgrade your processes with access to this practical End-User Experience Monitoring Toolkit... [full details]

Holistic Customer Experience - Implementation Toolkit

Excel workbook and supporting ZIP
Price: $249.00
The Holistic Customer Experience Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for... [full details]

RATER Model

29-slide PowerPoint deck
Price: $25.00
Measuring and improving service quality is crucial for enhancing Customer Satisfaction, Customer Loyalty, and overall business success. ... [full details]

Kanban Board: User Experience

Excel workbook
Price: $89.00
A Kanban Board is a Lean & Agile Project Management tool used to implement Kanban to manage work at a personal or organizational... [full details]

Customer Effort Score (CES)

30-slide PowerPoint deck
Price: $25.00
In a world where Customer Loyalty and Satisfaction are paramount, the Customer Effort Score (CES) emerges as a beacon guiding... [full details]

McKinsey Consumer Decision Journey Framework

193-slide PowerPoint deck
Price: $89.00
Curated by McKinsey-trained Executives Unlocking Success with the McKinsey Consumer Decision Journey Business Toolkit Are you... [full details]

Jobs to Be Done (JTBD) Framework

189-slide PowerPoint deck
Price: $89.00
Introducing the Comprehensive Jobs-to-Be-Done Framework Toolkit: Revolutionizing Innovation, Product Development, and Marketing... [full details]

The Hooked Model

32-slide PowerPoint deck
Price: $25.00
Marketers have always been curious about why some service or product offerings seem irresistibly appealing while others fade into... [full details]

Customer Interaction Strategy

114-slide PowerPoint deck
Price: $89.00
Curated by McKinsey-trained Executives Unlocking Success: The Ultimate Customer Interaction Strategy Business Toolkit Are you... [full details]

Customer Experience Design - Implementation Toolkit

Excel workbook and supporting ZIP
Price: $249.00
Customer Experience Design is essential for creating engaging, seamless interactions that foster customer loyalty and satisfaction. By... [full details]

Octalysis Framework

37-slide PowerPoint deck
Price: $25.00
In today's digital landscape, where user engagement and motivation are crucial for organizational success, organizations across sectors... [full details]

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