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NEED HELP MANAGING THROUGH THIS CRISIS?
Improve the growth and efficiency of your organization by leveraging Flevy's library of best practice frameworks, templates, and tools. Our materials are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, and Accenture; and used by Fortune 100 organizations.
Below, we have selected a couple management areas that are most relevant to this current Coronavirus crisis.
Customer-centric Design (CCD)
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Digital Transformation Strategy
118-slide PowerPoint deck
Price: $89.00
Digital Transformation is being embraced by companies across most industries, as the role of technology shifts from being a business... [full details]
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Design Thinking
249-slide PowerPoint deck
Price: $89.00
Design Thinking is a process for creative problem solving. It allows everyone to use creative tools to address a vast range of challenges.... [full details]
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Customer Experience Strategy - Template and Guide
56-slide PowerPoint deck
Price: $65.00
Customer Experience is fast becoming the key business battleground in many markets.
In order to be successful it is critical that all... [full details]
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Customer Journey Mapping
133-slide PowerPoint deck
Price: $79.00
Customer Journey Mapping is the process of creating a graphical representation of the steps and stages a customer goes through to... [full details]
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Customer Journey Mapping - Guide & Templates
67-slide PowerPoint deck and supporting PowerPoint deck
Price: $59.00
This Guide will take you through step-by-step detailed instructions to help you create a Customer Journey Map - a visual representation of... [full details]
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Six Building Blocks of Digital Transformation
35-slide PowerPoint deck
Price: $20.00
Digital Transformation touches practically every function in the entire organization. This thus requires an unprecedented amount of... [full details]
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Complete Guide to Customer-centric Design (CCD)
103-slide PowerPoint deck
Price: $69.00
In the Digital Age, the number of ways to reach and service our customers is proliferating. Likewise, customers' expectations are... [full details]
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Customer Value Driven Strategic Approach
38-page PDF document
Price: $44.90
This document is dealing with strategic planning from a specific perspective; how we can better understand the real needs of our existing... [full details]
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Customer Centric Culture Self Assessment Framework
21-slide PowerPoint deck and supporting ZIP
Price: $49.00
Having a company culture which is truly customer centric is critical to business success in a world where delivering great customer... [full details]
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Customer Experience (CX) Management Models
148-slide PowerPoint deck
Price: $59.00
This presentation is a collection of PowerPoint diagrams and templates used to convey 30 different Customer Experience Management... [full details]
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Customer Loyalty
89-slide PowerPoint deck
Price: $99.99
Customer loyalty is all about attracting the right customer, getting them to buy, buy often, buy in higher quantities and bring you even... [full details]
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Customer Experience Blueprint
9-page Word document
Price: $49.00
This document is for designing customer experience strategy for your organisation. It has been used by hundreds of organisations around the... [full details]
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Value Managed Relationships Analysis
80-slide PowerPoint deck
Price: $99.99
A Value Managed Relationship (VMR) is a full partnership between a customer and a goal is to maximize quality and... [full details]
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Customer Journey Management Tools - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The Customer Journey Management Tools Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics... [full details]
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Customer Experience Maturity Assessment
30-slide PowerPoint deck and supporting Excel workbook
Price: $49.00
Delivering great customer experiences is one of the true differentiators of many of the great organisations of our time.
However,... [full details]
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More and Better Customers - Action Plan Persona (Avatar)
32-page PDF document
Price: $97.00
Define and reach your business's ideal customers and convert them without spending more on marketing.
A "Buyer Persona"... [full details]
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Customer-centric Culture
23-slide PowerPoint deck
Price: $20.00
The use of Internet and other online tools have turned consumers to be more empowered and are now shopping differently. Customers are... [full details]
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10 Principles of Customer Strategy
22-slide PowerPoint deck
Price: $20.00
It's no longer enough to target a few, select purchasers and develop products for that clientele. The key ingredient that most leaders... [full details]
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Mobile Customer Journey and Experience Design
26-slide PowerPoint deck
Price: $20.00
Mobile currently represents one of the greatest opportunities to drive Customer Experience Innovation and Disruption. As customer behavior... [full details]
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Omni-channel Customer Journey Design
22-slide PowerPoint deck
Price: $20.00
Digital-native organizations are digitizing their entire critical Customer Journeys at scale to realize improved Customer Experiences and... [full details]
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Value Creation: Impact of Customer Experience (CX)
22-slide PowerPoint deck
Price: $20.00
With the evolving technology, leaders will have to keep evolving their Customer Experience (CX) approaches to secure additional avenues of... [full details]
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Customer Experience Transformation: Customer Care
22-slide PowerPoint deck
Price: $20.00
Designing an excellent Customer Journey is critical to a Customer Experience Transformation. Our company must undertake an end-to-end... [full details]
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CRM and the Customer Experience
25-slide PowerPoint deck
Price: $20.00
This presentation discusses Customer Relationship Management (CRM) strategy and developing the Customer Experience (CXP). This is the... [full details]
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Human-centered Design (HCD)
18-slide PowerPoint deck
Price: $20.00
Human-centered design (HCD) is a management framework that takes into account the human perspective in all steps of the problem-solving... [full details]
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Customer Experience Primer
23-slide PowerPoint deck
Price: $20.00
Our company must create exceptional Customer Experiences that set us apart from our competitors.
The starting point of every Customer... [full details]
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Customer-centric Culture of Innovation
25-slide PowerPoint deck
Price: $20.00
A large majority of organizations rarely focus on gathering and utilizing customer-centric knowledge. So much so that they even introduce... [full details]
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Customer Experience: Connected Customer Strategy
27-slide PowerPoint deck
Price: $20.00
With each passing day, the tactics that organizations use to connect with their customers are undergoing rapid Transformation. By... [full details]
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Customer-centricity Primer
33-slide PowerPoint deck
Price: $20.00
Advances in technology and communication, combine with the explosive growth in data information, have given rise to a more empowered global... [full details]
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Breakthrough Customer Experience (CX)
22-slide PowerPoint deck
Price: $20.00
The constant advancement in technology has raised the expectations of customers in terms of their interaction with companies. ... [full details]
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Customer-centric Organization: The Customer Department
23-slide PowerPoint deck
Price: $20.00
The days of mass markets, mass media communications, and little-to-none direct interface with customers are long gone. This age of... [full details]
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Customer Experience (CX) Pyramid
23-slide PowerPoint deck
Price: $20.00
Many organizations have invested heavily in conventional methods of doing business, backed by in person or over-the-phone Customer... [full details]
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Organic Growth Framework (OGF) Series: Primer
31-slide PowerPoint deck
Price: $20.00
Growth can be achieved through corporate marketing (i.e. organic growth) or M&A (i.e. inorganic growth). The traditional... [full details]
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Big Pharma (Module 3): Digital User Experience
36-slide PowerPoint deck
Price: $49.00
Give marketers the foundational digital skills they need to plan, manage and measure marketing programs using a complete multichannel mix... [full details]
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Customer Engagement - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The Customer Engagement Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for any... [full details]
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Customer Journey Analytics - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $149.00
Save time, empower your teams and effectively upgrade your processes with access to this practical Customer Journey Analytics Toolkit and... [full details]
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End-User Experience Monitoring - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $149.00
Save time, empower your teams and effectively upgrade your processes with access to this practical End-User Experience Monitoring Toolkit... [full details]
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Holistic Customer Experience - Implementation Toolkit
Excel workbook and supporting ZIP
Price: $249.00
The Holistic Customer Experience Toolkit includes a set of best-practice templates, step-by-step workplans, and maturity diagnostics for... [full details]
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Consumer Benefits Ladder
23-slide PowerPoint deck
Price: $20.00
Marketing, today, is about developing great ideas and creating customer experiences that consumers discuss further in their circle. Top... [full details]
Corporate Social Responsibility (CSR)
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