Download Purpose Consulting Best Practices

Just as Richard Branson, founder of the Virgin Group, once expressed, "A business is simply an idea to make other people's lives better." This quote resonantly echoes the fundamental role of Purpose within strategic management. As a critical mainstay, Purpose provides a clear sense of direction and a strong foundation for effective decision-making, driving both business performance and long-term sustainability.

Arriving at a clear, compelling purpose is more than a mere exercise—it is a fundamental Strategic Planning endeavour. It is about identifying the very reason the organization exists. This vision goes beyond profit-making; Purpose must resonate with stakeholders—employees, consumers, shareholders, and even society at large. Purpose captures the soul of the organization, functioning as a guiding beacon that aligns its Strategic Planning, Operational Excellence, and Performance Management.

Research underscores the importance of Purpose as more than a mere tagline. According to a study by Harvard Business School, companies with high levels of purpose outperformed others by 5-7%, growing at a faster rate with higher profitability. Furthermore, organizations defined by Purpose demonstrated better financial performance, even during economic downturns. The link between Purpose and business sustainability is significant, substantiating Purpose’s critical role in Risk Management.

Purpose also facilitates Digital Transformation by cultivating a culture receptive to change. Enabling innovative thinking and pushing the boundaries of established norms, Purpose serves as a rallying point that mobilizes workforce, ensuring successful adoption and meaningful impact of new technologies.

• Employee Engagement: Purpose creates a sense of belonging and identification. It instills motivation and commitment, driving productivity and innovation.
• Brand Equity: Consumers today place a high value on businesses with a clearly defined, authentic Purpose. A compelling Purpose fosters customer loyalty, and strengthens brand value.
• Investor Relations: Purpose-driven organizations attract investors drawn towards sustainable, forward-thinking businesses.

Purpose implementation requires conscientious planning and execution. It must permeate all business areas and influence all decision-making processes. Following are key considerations for embedding Purpose within Strategic Planning and management:

1. Articulation: Draft a clear and compelling Purpose statement that captures the ‘why’ of the organization.
2. Integration: Align the Purpose with strategic objectives and business operations, ensuring it is reflected in the culture and values.
3. Metric development: Develop metrics to gauge the actual impact of your Purpose on both business performance and stakeholders.
4. Leadership endorsement: The C-suite must consistently demonstrate commitment to the Purpose, to ensure company-wide acceptance and commitment.

A frequent challenge faced by organizations is maintaining consistency and authenticity of Purpose during periods of significant change or crisis. It is vital that while evolving, businesses retain their core Purpose intact, ensuring it continues to resonate with all stakeholders, maintaining loyalty and trust.

To close this discussion, Purpose emerges as a critical lever of Strategic Planning and Operational Excellence, being central to a company's long-term success. Rooted at the heart of an organization, a well-defined and authentic Purpose drives performance, stimulates innovation, and fosters a culture conducive to Digital Transformation. As such, Purpose should not be regarded as a peripheral component of management strategy, but rather as its very core.