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BENEFITS OF DOCUMENT
DESCRIPTION
This presentation covers the Net-Promoter-Score (NPS) and 10 Deployment Best Practices to ensure a successful implementation.
The Net Promoter Score is a customer loyalty metric developed by (and a registered trademark of) Fred Reichheld, Bain & Company, and Satmetrix Systems.
It was introduced by Reichheld in his 2003 Harvard Business Review article "One Number You Need to Grow".
Today, the Net Promoter Score has been widely adopted with more than two-thirds of Fortune 1000 companies using the metric.
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If you are interested in introducing your organization to the Net Promoter Score approach, you can use and customize this presentation.
Let us know if you need any support in deploying the Net Promoter Score (NPS) in your organization.
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Source: Best Practices in Customer Satisfaction, Net Promoter Score, Customer Loyalty PowerPoint Slides: The Net Promoter Score (NPS) PowerPoint (PPTX) Presentation, Operational Excellence Consulting LLC
OVERVIEW
ABOUT THE AUTHOR
Operational Excellence Consulting (OEC) provides assessments, training solutions, kaizen event facilitation, and implementation support to enable our clients to achieve superior performance through Operational Excellence - Strategy Deployment & Hoshin Planning, Performance Management & Balanced Scorecards, Process Excellence & Lean Six Sigma, and High Performance Work Teams. [read more]
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Customer Satisfaction Customer Loyalty Customer Experience Service Design ISO 9001 Net Promoter Score Human Resources Psychology Product Management Cognitive Bias KPI Problem Solving Benchmarking Objectives and Key Results Diversity Lean Game Creativity Workshops Employee Management Performance Management Goal Setting Kaizen Quality Management & Assurance Onboarding Product Strategy
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