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Service Operation - Process Guides (ITSM, IT Service Manage (Document Bundle)

$120.00

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HIGHLIGHTS

Author: Ivana Nissen TOP AUTHOR [?]

Immediate, digital download

File Type: Document Bundle

BENEFITS OF BUNDLE

Easier implementation of Service Operation processes in your Organisation
ISO 20000 and ITSM best practice compliant
More efficient Process modeling

BUNDLE DESCRIPTION

This product (Service Operation - Process Guides [ITSM, IT Service Manage) is a Document Bundle, which you can download immediately upon purchase.

ITSM Proces guides:

Incident Management – process guide
Problem Management – process guide
Request Fulfilment – process guide

THERE ARE 3 DOCUMENTS ARE IN THIS BUNDLE:

	Incident Management Workflow - Process Guide This document establishes an Incident Management (IM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the... [read more] Add to Cart View Details Individual Price: $45.00
	Problem Management Workflow - Process Guide This document establishes an Problem Management (PM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the... [read more] Add to Cart View Details Individual Price: $45.00
	Request Fulfillment Workflow - Process Guide This document establishes an Request Fulfilment (RF) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the... [read more] Add to Cart View Details Individual Price: $40.00

Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form.

ABOUT THE AUTHOR: IVANA NISSEN

Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science. [read more]

Ivana Nissen has published 27 additional documents on Flevy.

DETAILS

This business document is categorized under the function(s): Information Technology ITSM

It applies to All Industries

Purchase includes lifetime product updates. After your purchase, you will receive an email to download the documents in this bundle.

Initial upload date (first version): Dec 20, 2017

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