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Service Operation - Process Guides (ITSM, IT Service Manage   Document Bundle
$120.00

THIS IS A DOCUMENT BUNDLE.

A bundle is a pre-defined set of documents. By purchasing the document bundle as a whole, you achieve significant savings from purchasing the documents individually. There is sometimes duplicate content among the bundled documents. See full details below.

Service Operation - Process Guides (ITSM, IT Service Manage (Document Bundle)

File Type: Document Bundle

$120.00

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BENEFITS OF BUNDLE

  1. Easier implementation of Service Operation processes in your Organisation
  2. ISO 20000 and ITSM best practice compliant
  3. More efficient Process modeling

DESCRIPTION

This product (Service Operation - Process Guides [ITSM, IT Service Manage) is a Document Bundle, which you can download immediately upon purchase.

ITSM Proces guides:

Incident Management – process guide
Problem Management – process guide
Request Fulfilment – process guide


THERE ARE 3 PRODUCTS ARE IN THIS BUNDLE:


This document establishes an Incident Management (IM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the... [read more]

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Individual Price: $45.00

This document establishes an Problem Management (PM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the... [read more]

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Individual Price: $45.00

This document establishes an Request Fulfilment (RF) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the... [read more]

Add to Cart View Details

Individual Price: $40.00

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form.


$120.00

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OVERVIEW

This is a discounted bundle of 3 documents.

ABOUT THE AUTHOR

Author: Ivana Nissen
Additional documents from author: 27

Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science. [read more]

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