Service Catalogue Management Policy (ISO/IEC 20000, ITIL) (Word DOCX)

BENEFITS OF THIS WORD DOCUMENT

1. Audit-ready from day one. Clause-8.2.4 alignment, quality gates (G1–G4), and evidence templates (SCM-T01…T21) make ISO/IEC 20000 audits faster and stress-free.
2. Publish safely, eliminate shadow catalogs. A single governed repository with lifecycle gates, Change/Release linkage, RBAC/DPIA controls, and link-integrity checks reduces risk and rework.
3. Drive measurable improvement. Built-in KPIs with reaction plans, CAR/CSI workflows, and management review outputs keep accuracy, timeliness, and request SLAs trending up.

ITIL WORD DESCRIPTION

This product (Service Catalogue Management Policy [ISO/IEC 20000, ITIL]) is a 6-page Word document, which you can download immediately upon purchase.

Product: Service Catalogue Management Policy [ISO/IEC 20000:2018, ITIL]

This product (Service Catalogue Management Policy [ISO/IEC 20000:2018, ITIL]) is a Word (DOCX) document, available for immediate download upon purchase.

This product (Service Catalogue Management Policy [ISO/IEC 20000:2018, ITIL Compliance]) is a fully editable Word document designed to help you demonstrate alignment with ISO/IEC 20000-1:2018 Clause 8.2.4 and ITIL best practice—right out of the box.

Looking for a ready-to-use Service Catalogue Management Policy that sets clear governance for your service information, views, access rules, and publication lifecycle? This professionally written template gives you the single source of truth framework you need to publish accurate, audience-appropriate catalogue views (User / Customer / Provider), with defined roles, quality gates, KPIs, and audit evidence—so you can prove compliance without the scramble.

Key Features

✔ ISO/IEC 20000:2018 Alignment – Written to support compliance with Clause 8.2.4: Service Catalogue Management (purpose, scope, controls, and evidence).

✔ ITIL Best Practice – Enforces a governed data model and taxonomy, lifecycle states & gates (Draft → Approved → Live → Deprecated → Retired), and Change/Release integration for safe publication and retirement.

✔ Access, Privacy & DPIA Controls – Defines RBAC/SSO entitlements, restricted fields, and DPIA / lawful-basis checks for any personal data in catalogue views.

✔ Quality Gates & KPIs – Built-in G1–G4 gates (e.g., 100% mandatory attributes, ≥98% validation pass, ≥95% on-time view delivery, DR test ≤12 months) and monthly KPI pack guidance to keep performance on target.

✔ Audit-Ready Evidence & Records – Lists authoritative templates and logs (SCM-T01…T21) for catalogue entries, standard views, entitlements, requests, feedback, DQ extracts, external queries, CAR/CSI, management review, and governance minutes.

✔ Fully Editable – Delivered in Word, easy to brand and tailor to your organization's roles, risk appetite, and retention rules.

Benefits

• Publish with confidence: one governed repository, standard views, and enforced entitlements reduce errors, "shadow" lists, and compliance exposure.

• Audit in hours, not weeks: clause mapping, quality gates, and evidence-ready templates streamline ISO/IEC 20000 assessments and internal reviews.

• Continuous improvement built in: KPIs with reaction plans, CAR/CSI workflows, and management review outputs keep accuracy, timeliness, and request SLAs improving over time.

Who it's for

Service Catalogue Managers, ITSM leaders, Portal/Librarian admins, Architects, Change Managers, Service Desk leadership, Compliance/Audit teams, and organizations preparing for ISO/IEC 20000 certification or strengthening ITIL-aligned catalogue practices.

Get a ready-to-use ISO/IEC 20000:2018 Service Catalogue Management Policy. ITIL-aligned, editable, audit-ready, and designed to support ITSM compliance & certification from day one.

Source: Best Practices in ITIL, ISO 20K Word: Service Catalogue Management Policy (ISO/IEC 20000, ITIL) Word (DOCX) Document, Ivana Nissen