Configuration Management Policy (ISO/IEC 20000:2018, ITIL) (Word DOCX)

BENEFITS OF THIS WORD DOCUMENT

1. Audit & certification ready: ISO/IEC 20000–aligned principles, KPIs, and records/retention rules that streamline evidence for internal and external audits.
2. Clear governance, less confusion: A concise, top-management–approved policy that defines CI ownership, roles, and escalation--so teams know exactly who does what.
3. Better data, steadier services: Enforces CI/relationship accuracy and change–config integration, improving CMDB quality and reducing incident and change risk.

ITIL WORD DESCRIPTION

This product (Configuration Management Policy [ISO/IEC 20000:2018, ITIL]) is a 0-page Word document, which you can download immediately upon purchase.

This product (Configuration Management Policy [ISO/IEC 20000:2018, ITIL Compliance]) is a Word document, available for immediate download upon purchase.

Looking for a ready-to-use Configuration Management Policy that aligns with ISO/IEC 20000:2018 Clause 8.2.6 and ITIL best practices? This professionally written, fully editable Word template gives your organization a clear governance framework for managing configuration items (CIs), their relationships, and the CMDB—driving accuracy, traceability, and service stability.

The policy defines roles and responsibilities, establishes compliance monitoring and verification requirements, and sets risk, security, and change-integration principles for controlling CI data. It also includes records & retention rules and audit-ready KPIs, making it easy to demonstrate compliance during ISO audits or internal reviews.

✔ ISO/IEC 20000:2018 compliant (Clause 8.2.6: Configuration Management)
✔ ITIL-aligned principles for CI identification, baselining, and verification
✔ Clear governance & accountability across CM roles (Owner, Librarian, Change, Service)
✔ Editable Word format – quick to customize and brand
✔ Audit & certification support with measurable KPIs and evidence mapping

Ideal for ITSM managers, Configuration/CMDB leads, compliance officers, and organizations preparing for ISO/IEC 20000 certification or strengthening ITIL-aligned configuration management practices.

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ISO/IEC 20000:2018 & ITIL-Aligned Configuration Management Policy

Establish a strong governance foundation for configuration control with this professionally drafted Configuration Management Policy, fully aligned with ISO/IEC 20000:2018 Clause 8.2.6 and designed to reflect ITIL best practices.

This editable policy document clearly defines your organization's commitment to governing configuration items and their relationships throughout the service lifecycle—covering CI identification and status, relationship mapping, baselines, verification and reconciliation, and integration with Change Management to ensure accuracy, accountability, and continual improvement.

Key Features:

✔ ISO/IEC 20000:2018 Alignment – Written to demonstrate compliance with the international IT service management standard (Clause 8.2.6).
✔ ITIL Best Practice Principles – Embeds CI ownership, relationship control, baselining, status accounting, and scheduled verification/reconciliation.
✔ Clear Governance Framework – Defines roles, responsibilities, and escalation paths across Configuration Manager, CM Librarian, Change Manager, Service Owners, and Audit.
✔ Audit & Compliance Ready – Includes KPI targets, monitoring requirements, clause cross-references, and records/retention rules to support audit evidence.
✔ Risk & Security Coverage – Addresses configuration risks including unauthorized change, shadow CIs, incomplete attributes, and inadequate relationship mapping.
✔ Fully Editable – Delivered in Word format, easy to adapt to your organization's policies, branding, and regulatory environment.

Benefits:

• Provides a formal, top-management-approved statement of configuration management intent and expectations.
• Strengthens audit readiness for ISO/IEC 20000 certification and internal/external reviews through defined KPIs and evidence trails.
• Promotes accuracy, traceability, and service stability by enforcing CI ownership, relationship integrity, and change-config integration.
• Saves time and cost compared to drafting a policy from scratch.

This Configuration Management Policy is ideal for IT service management leaders, Configuration/CMDB managers, compliance officers, and governance teams who need a reliable, audit-ready policy to support ISO/IEC 20000 certification or ITIL-aligned ITSM frameworks.

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Get a ready-to-use ISO/IEC 20000:2018 Configuration Management Policy. ITIL-aligned, editable, audit-ready, and designed to support ITSM compliance & certification.

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Source: Best Practices in ITIL, ISO 20K Word: Configuration Management Policy (ISO/IEC 20000:2018, ITIL) Word (DOCX) Document, Ivana Nissen