Service Catalogue Management Bundle (ISO 20000, ITIL) (Document Bundle)

DESCRIPTION

This product (Service Catalogue Management Bundle [ISO 20000, ITIL]) is a Document Bundle, which you can download immediately upon purchase.

This product (Service Catalogue Management Governance Bundle – Policy + Process + Excel Toolkit [ISO/IEC 20000:2018, ITIL Compliance]) is a Document Bundle, which you can download immediately upon purchase.

Product: Service Catalogue Management Governance Bundle – Policy + Process + Excel Toolkit [ISO/IEC 20000:2018, ITIL Compliance]
Format: 2× Word (DOCX) + Excel (XLSX) · Immediate download upon purchase

What it is

An audit-ready Service Catalogue Management kit that establishes one controlled source of truth for services and publishes audience-appropriate views (User / Customer / Provider) in line with ISO/IEC 20000-1:2018 Clause 8.2.4—complete with quality gates, change/release linkage, and evidence mapping for auditors.

What's inside

1) Service Catalogue Management Policy (DOCX)
Board-level rules that enforce a single-repository principle (no "shadow" catalogues), lifecycle states (Draft → Approved → Live → Deprecated → Retired), privacy/entitlement controls, and must-pass publication gates (G1–G4) with measurable targets.

2) Service Catalogue Management Process (DOCX)
A clause-mapped, end-to-end procedure with workflow, RACI, triggers/inputs/outputs, CSFs & KPIs, interfaces (Portfolio, Change/Release, SLM, CMDB, Finance, Suppliers), risks & controls, and a full Evidence Mapping for Auditors section. Includes Appendix A (data model & standard views) and a complete template library SCM-T01…T21.

3) Service Catalogue Implementation Tool (XLSX)
A practical workbook aligned to the process templates—e.g., Catalogue Entry (SCM-T01), Standard View Definition (SCM-T02), Access & Entitlements (SCM-T03), View Request Log (SCM-T04), DQ Extract (SCM-T06), External Data Query Log (SCM-T07), CAR/CSI/MR/Governance packs—so you can operationalize, measure, and evidence from day one.

Key features

•  ISO/IEC 20000-1:2018 alignment with an explicit clause cross-reference and auditor-ready evidence pointers.
•  Single portfolio→catalogue flow under change/release control; catalogue updates are a mandatory task at go-live/retirement with rollback evidence.
•  Standard views with RBAC & privacy gates (User / Customer / Provider), including DPIA checks before publishing any personal data.
•  Publication quality gates (G1–G4) covering data dictionary, completeness/validation, entitlement reviews, DR evidence, and KPI breach handling.
•  KPIs & targets you can defend: coverage ≥98%, validation accuracy ≥98%, catalogue-update lead time ≤2 working days, and request SLA ≥95%.
•  Templates SCM-T01…T21 and records/retention rules to standardize evidence across audits and management reviews.

3 key benefits
•  Audit-ready from day one – Clause mapping, template-driven records, and an explicit Evidence Map slash audit prep effort and reduce findings risk.
•  One source of truth, zero shadows – A strict single-repository policy plus portfolio↔catalogue reconciliation ends duplicates and keeps links (SLAs/CMDB/finance) defensible.
•  Faster, safer publishing – Gated lifecycle, change/release linkage, RBAC entitlements, and KPI-backed SLAs accelerate updates without sacrificing control.