Managers miss the boat when trying to boost team performance by deriving task rates based on how the team's currently performing. The "trick" to getting the most from your team members is setting challenging but achievable process task rates (= establishing process capability). Robust Production Management (RPM) Module 4 "Time Studies" will show you how to drive performance results and reduce costs using "capacity" instead of "quota." Don't hire a pricey consultant or invest in an expensive software package to establish task capacity rates till you look through RPM Module 4 first - chances are, you can do the same work yourself... faster, easier and MUCH more cost effectively. Module includes time study and task rate estimator templates. "Time Studies" is the fourth module in the Metrilogics RPM management training series - more on the way.