This PPT slide, part of the 32-slide Retail Banking Value Chain PowerPoint presentation, presents an overview of the Retail Banking Value Chain, detailing eight primary activities and 7 support activities essential for the effective operation of retail and commercial banks. Each activity is depicted in a structured format, emphasizing the interconnectedness of these functions. The primary activities include Customer Acquisition, Account Management, Financial Transactions Processing, Lending and Credit Services, Wealth Management and Investment Services, Customer Service and Support, Fraud and Security, and Digital Banking and Self-Service Channels.
The support activities listed—Information Technology, Risk Management and Compliance, Human Resource Management, Marketing and Product Development, Data Analytics, Procurement and Vendor Management, and Facility Management—play a crucial role in underpinning the primary activities. The slide highlights that excellence in both primary and support activities is vital for success in a competitive banking environment.
Key takeaways emphasize the importance of seamless integration between primary and support activities. This integration allows banks to optimize service delivery, manage risks effectively, and ensure compliance, which ultimately impacts profitability. The alignment of activities, particularly from customer acquisition to fraud prevention, is crucial for delivering personalized and secure banking services.
The slide also notes that effective coordination across the value chain enhances customer experiences while minimizing operational costs. This suggests a focus on efficiency and customer satisfaction as central themes in the banking sector. Overall, the content serves as a strategic framework for understanding how various banking functions interrelate and contribute to overall business success.
This slide is part of the Retail Banking Value Chain PowerPoint presentation.
This framework is created by former McKinsey, BCG, Deloitte, EY, and Capgemini consultants and provides actionable insights for Telecommunications Industry Value Chain Analysis.
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Value Chain Analysis Banking Information Technology Customer Service Customer Experience Risk Management Customer Satisfaction Account Management Facility Management Value Chain Data Analytics Vendor Management Resource Management Wealth Management Product Development Analytics Compliance
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