THIS IS A DOCUMENT BUNDLE.

A bundle is a pre-defined set of documents. By purchasing the document bundle as a whole, you achieve significant savings from purchasing the documents individually. There is sometimes duplicate content among the bundled documents. See full details below.

Request Fulfillment Process - (ITSM, IT Service Mangement) (Document Bundle)

Name: Request Fulfillment Process - (ITSM, IT Service Mangement) Document Bundle
Brand: Ivana Nissen
Price: 50.0 USD
Availability: InStock
Rating: 4.9 (22 reviews)

$50.00

Add to Cart

Immediate download

Editable with PDF editor

Free lifetime updates

Trusted by over 10,000+ clients

BENEFITS OF BUNDLE

Request Fulfilment - essential day-to day process
ISO 20000 and ITSM best practice compliant
Visual aid to ITSM Awareness campaign

DESCRIPTION

This product (Request Fulfillment Process - [ITSM, IT Service Mangement]) is a Document Bundle, which you can download immediately upon purchase.

This document establishes an Request Fulfilment (RF) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the process , Power Point presentation of the process)

This document introduces the Incident Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form.

THERE ARE 2 PRODUCTS IN THIS BUNDLE:

	Request Fulfillment Workflow - Process Guide This document establishes an Request Fulfilment (RF) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the... [read more] Add to Cart View Details Individual Price: $40.00
	Request Fulfillment Process PPT (IT Service Management, ITSM) Request Fulfilment Process is a part of Service Operation . This Document contains detailed description of the Request Fulfilment Process, including process steps, roles,... [read more] Add to Cart View Details Individual Price: $25.00

$50.00

Add to Cart

ABOUT THE AUTHOR

Author: Ivana Nissen

Additional documents from author: 27

Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science.

Qualifications:

ITIL v3 accredited trainer (2008 - today)
ITIL v2 accredited trainer (2003 - 2007)
ITIL consultant (2003 ... [read more]

Ask the Author a Question

Must be logged in

Did you know?

The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

Trusted by over 10,000+ Client Organizations

Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.

Read Customer Testimonials

"If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"

– Debbi Saffo, President at The NiKhar Group

"As a young consulting firm, requests for input from clients vary and it's sometimes impossible to provide expert solutions across a broad spectrum of requirements. That was before I discovered Flevy.com.

Through subscription to this invaluable site of a plethora of topics that are key and crucial to consulting, I

... [read more]

– Nishi Singh, Strategist and MD at NSP Consultants

"I have used FlevyPro for several business applications. It is a great complement to working with expensive consultants. The quality and effectiveness of the tools are of the highest standards."

– Moritz Bernhoerster, Global Sourcing Director at Fortune 500

"FlevyPro provides business frameworks from many of the global giants in management consulting that allow you to provide best in class solutions for your clients."

– David Harris, Managing Director at Futures Strategy

"Flevy is now a part of my business routine. I visit Flevy at least 3 times each month.

Flevy has become my preferred learning source, because what it provides is practical, current, and useful in this era where the business world is being rewritten.

In today's environment where there are so

... [read more]

– Omar Hernán Montes Parra, CEO at Quantum SFE

"Last Sunday morning, I was diligently working on an important presentation for a client and found myself in need of additional content and suitable templates for various types of graphics. Flevy.com proved to be a treasure trove for both content and design at a reasonable price, considering the time I

... [read more]

– M. E., Chief Commercial Officer, International Logistics Service Provider

"I have used Flevy services for a number of years and have never, ever been disappointed. As a matter of fact, David and his team continue, time after time, to impress me with their willingness to assist and in the real sense of the word. I have concluded in fact

... [read more]

– Roberto Pelliccia, Senior Executive in International Hospitality

"As a consultant requiring up to date and professional material that will be of value and use to my clients, I find Flevy a very reliable resource.

The variety and quality of material available through Flevy offers a very useful and commanding source for information. Using Flevy saves me time, enhances my expertise and ends up being a good decision."

– Dennis Gershowitz, Principal at DG Associates