This is a 4 slide presentation on field service team development. The presentation includes copious notes to aid in the presentation. The presentation begins with an issues assessment, then identifies necessary service team skills, and finishes with plans that would aid in the improvement of the service team.
The field service team represents the equipment manufacture in the customer's facility. This means that the service team should be selected and trained as top-level ambassadors of good will. Expectations should be clear and performance should be impeccable.
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Source: Best Practices in Field Service PowerPoint Slides: Regional Field Service Team Development PowerPoint (PPTX) Presentation Slide Deck, eemer600
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