Utilizing the Messenger Tactic in Negotiations


This PPT slide, part of the 69-slide Negotiation Tactics PowerPoint presentation, presents an overview of the "Messenger" tactic within negotiation strategies. It defines this tactic as a method of transferring the responsibility for delivering a request or message to a third party who is not present during the negotiation. This approach aims to alleviate tension and lend an air of objectivity to the message being conveyed. The structure is straightforward, with clear sections outlining the tactic, its definition, expected outcomes, and a practical example.

The expected outcome highlights that this tactic allows for the delivery of potentially negative or demanding messages without direct confrontation. This can be particularly useful in high-stakes negotiations where maintaining relationships is crucial. The example provided illustrates a typical scenario in which a negotiator might say, "I understand your position,, but our finance department insists on these terms." This phrasing effectively distances the negotiator from the decision, positioning them as an intermediary rather than the ultimate decision-maker.

Such a tactic can be beneficial in mitigating resistance from the other party. By shifting the focus away from personal responsibility, it can help to maintain a collaborative atmosphere, even when discussing contentious points. This slide serves as a practical guide for executives looking to refine their negotiation skills, emphasizing the importance of communication strategies that can facilitate smoother interactions and outcomes.



This slide is part of the Negotiation Tactics PowerPoint presentation.

This framework is created by former McKinsey, BCG, Deloitte, EY, and Capgemini consultants and provides a reference guide to a diverse set of 26 negotiation tactics.

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