Key Business Processes | Operating Processes (Document Bundle)

This bundle provides a thorough visual taxonomy of key business processes related to six operating areas based on APQC's cross-industry process classification system (PCF), the most used process framework globally.

A process classification framework can be utilized in many practical ways. For example, it can provide a:

1. framework and checklist of processes when scoping process-related projects
2. starting point for a process documentation, offering a detailed list of processes to use in process flows, maps, and/or models
3. basis for structuring a process repository, whether using a sophisticated software or simple folders
4. foundation for undertaking process-related benchmarking and generating business analytics

Documents in this bundle document follow the structure, and facilitates the usage, of APQC's PCF v7.3.1. It includes:
• 4 process groups, 24 processes, and 77 process activities related to developing vision and strategy
• 3 process groups, 10 processes, and 60 process activities related to developing and managing products and services
• 5 process groups, 31 processes, and 144 process activities related to marketing and selling products and services
• 4 process groups, 20 processes, and 115 process activities related to managing supply chain for physical products
• 3 process groups, 8 processes, and 53 process activities related to delivering services
• 5 process groups, 27 processes, and 54 process activities related 1o managing customer service

Contents
1. PCF Levels
2. PCF Overall Structure
3. Taxonomy for the Process Category – High Level
4. Taxonomy for the Process Category – Detailed
5. Taxonomy by Process Group – Detailed