ISO 9001:2015 Quality Manual (Word DOCX)

This Quality Manual is a required document if your organization wishes to meet the requirements of the ISO 9001:2015 Quality Management Standard. It contains 48 pages. The manual addresses all 10 clauses of the Standard in terms of how your organization intends to meet its requirements. Your organization will only need to follow the instructions and guidance given in the manual.

The manual integrates necessary procedures within it, such as the risk and opportunity management procedure, internal audit procedure, corrective action procedure, internal document control procedure, external document control procedure and records control procedure.

This version of the manual contains the Design and Development of Products and Services Clause. If your organization does not carry out any design and development activities, an alternative version of the manual is included in the secondary documents package.

The secondary documents package contains the following documents:

1. Quality Manual without Design Clause
2. Risks Register format
3. Opportunities Register format
4. Quality Objectives Register format
5. Competency & Training Needs Assessment format
6. Employee Training & Development Record format
7. QMS Induction form
8. Approved Documents Register format
9. Approved External Documents Register format
10. Records Register format
11. Records Disposal Register format
12. Customer Satisfaction Survey form
13. Internal Audit Plan format
14. Audit Checklist & Notes format
15. Internal Audit Report format
16. NCR Form
17. Quality Policy template
18. Procedure format
19. Work Instruction / Form format

Note: All documents are created in MS Word.