ISO 20000 - Implementation Toolkit (Excel XLSX)

BENEFITS OF DOCUMENT

1. Diagnose ISO 20000 projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.
2. Implement evidence-based best practice strategies aligned with overall goals.
3. Integrate recent advances in ISO 20000 and put process design strategies into practice according to best practice guidelines.

DESCRIPTION

This product (ISO 20000 - Implementation Toolkit) is an Excel template (XLSX) with a supplemental Zip archive file document, which you can download immediately upon purchase.

ISO 20000 is an international standard that sets out the requirements for an IT service management (ITSM) system, focusing on the effective delivery and management of IT services. It is important because it helps organizations ensure that their IT services are aligned with business needs, delivered efficiently, and continuously improved. By implementing ISO 20000, organizations can enhance customer satisfaction, improve service reliability, and demonstrate their commitment to best practices in IT service management.

This ISO 20000 Implementation Toolkit includes a set of best practice templates, step-by-step workplans, and maturity diagnostics for any ISO 20000 implementation related project. Please note the above partial preview is ONLY of the Self Assessment Excel Dashboard, referenced in steps 1 and 2 (see below for more details).

Through a 3-step process, this toolkit will guide you from idea to implementation. Please find a below a summary of the 3 steps.

STEP 1: Get your bearings

Start with the latest quick edition of the ISO 20000 Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation.

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 996 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which ISO 20000 improvements can be made.

The Self-Assessment Excel Dashboard; with the ISO 20000 Self-Assessment and Scorecard you will develop a clear picture of which ISO 20000 areas need attention, which requirements you should focus on and who will be responsible for them:

•  Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
•  Gives you a professional Dashboard to guide and perform a thorough ISO 20000 Self-Assessment
•  Is secure: Ensures offline data protection of your Self-Assessment results
•  Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage ISO 20000 projects with the 62 implementation resources. There are 62 step-by-step ISO 20000 Project Management Form Templates covering over 1500 ISO 20000 project requirements and success criteria.

Source: Best Practices in ISO 20000 Excel: ISO 20000 - Implementation Toolkit Excel (XLSX) Spreadsheet, Gerard Blokdijk