Introducing Enterprise Architecture (Utility Example) (PDF)

This deck introduces the key models used in enterprise architecture. Business model, process model, application, data and infrastructure are all discussed and brought to life through an example of a utility operating in an energy market. The deck provides functional and data models for this industry and shows how the different aspects of enterprise architecture can be used to tell a story of the technology enablement of the business through a differing lens. The importance of understanding and mapping out customer and staff interactions is also discussed and an example shown users types and what process, function and data they consume and when they consume it. These are critical questions to answer when designing the alternative views of enterprise architecture. Finally, an example is provided of web-based architecture at a logical and physical level. This brings to life the application of the stated architecture principles agreed with business stakeholders.

This PDF dives deep into the intricacies of enterprise architecture, focusing on the relationships between user groups, processes, and data. It provides a high-level process model that extends the Business Process Framework, developed through interviews and workshops with Business Service Managers (BSMs). The model meticulously documents locations, user groups, hours of operation, major processes performed, and the required applications and data to support these processes. This approach ensures a comprehensive understanding of how different components interact within the enterprise.

The document also breaks down the application building blocks that support user groups in performing business processes. It includes detailed segments on relationship management, energy services, network service provisioning, and more. Lower-level technology building blocks are defined within each major segment, covering areas such as application technology environment services, data management services, and external communication services. This detailed breakdown provides a clear view of the logical platform architecture, independent of technology, but taking into account likely configurations.