Insurance Value Chain: Key Activities and Insights PPT

This PPT slide, part of the 31-slide Insurance Value Chain PowerPoint presentation, presents an overview of the Insurance Industry Value Chain, delineating 7 primary activities and 7 support activities essential for the effective operation of an insurance company. The primary activities include Product Development, Marketing and Sales, Underwriting, Policy Administration, Claims Processing, Customer Service, and Risk Management. Each of these activities plays a pivotal role in delivering value and ensuring operational efficiency.

The support activities listed—Information Technology, Human Resources, Finance and Accounting, Legal and Compliance, Research and Development, Procurement, and Data Management—are crucial for underpinning the primary functions. The slide emphasizes that excellence in these areas can lead to significant advantages in a competitive market.

Margins are indicated alongside the primary activities, suggesting that each function contributes to profitability. The right side of the slide highlights key insights, such as the importance of seamless integration among Underwriting, Claims Processing, and Customer Service. This integration is vital for enhancing the customer experience, which is increasingly a differentiator in the insurance sector.

Additionally, the slide notes that innovations in Product Development and Data Analytics enable insurers to provide tailored solutions and adapt swiftly to market dynamics. This adaptability is critical in a rapidly changing environment where customer expectations and regulatory requirements are constantly evolving.

Overall, this framework serves as a comprehensive guide for stakeholders in the insurance industry, illustrating how interconnected activities contribute to overall success and sustainability.

This slide is part of the Insurance Value Chain PowerPoint presentation.

This framework is created by former McKinsey, BCG, Deloitte, EY, and Capgemini consultants and provides actionable insights for Insurance Industry Value Chain Analysis.

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Value Chain Analysis Insurance Information Technology Customer Service Customer Experience Risk Management Human Resources Value Chain Data Management Data Analytics Product Development Sales Sustainability Analytics Innovation Compliance

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