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Gathering the Voice of the Customer is one of the easiest and one of the most difficult tasks a process improvement professional faces. It is easy because when you have a clearly laid out plan that includes a method of identifying the customers (harder than it sounds), a set of questions to ask, a means of analyzing the results and interpreting them, VOC is easy - even fun. If none of this exists, converting the fuzzy needs frequently expressed by the customer is a difficult task. Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead. Source: 016_Voice of Customer PowerPoint document
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016_Voice of CustomerSold by Michael Carter (this author has 96 documents)
This business document is categorized under the function(s): It applies to All Industries File Type: PowerPoint File Size: 1.1 MB Number of Slides: 42 (includes cover, transition slides) Related Topic(s): Operational Excellence Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document. This product contains a supplemental XLSX document. Initial upload date (first version): Dec 17, 2014 Ask the Author a Question Must be logged in Click here to log in ![]() ![]() |
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