1. Gain buy-in from management and staff by educating them on the ISO 9001:2015 standard.
2. Update your employees on the key changes to the ISO 9001:2015 standard.
3. Provide practical tips to employees on how to better handle an audit session.

DOCUMENT DESCRIPTION

Over a million organizations in 170 countries have adopted ISO 9001:2015 as their quality management standard. Many more are pursuing this certification. Why? Because ISO 9001 helps your company assure quality, save money and customers expect it. ISO 9001 applies to all types of organizations.

This presentation can be used to brief staff, new hires and potential auditees so as to create awareness of the ISO 9001 standard. Alternatively, the presentation may be used to supplement your materials for the training of QMS professionals and internal auditors.

This presentation covers the what and why of ISO 9001, the QMS structure, the audit approach and offers practical tips on how to handle an audit session. When you are done teaching this material to your employees, your employees will be much more informed and comfortable with ISO 9001.

LEARNING OBJECTIVES

1. Provide background knowledge on ISO 9001
2. Gain an overview of ISO 9001 structure and the certification process
3. Understand the audit approach
4. Gather useful tips on handling an audit session

CONTENTS

1. OVERVIEW OF ISO 9001
About ISO
The ISO 9000 Series
What is ISO 9001?
How Does ISO 9001 Work?
Where Does ISO 9001 Come From
Why is a Quality Management System Important?
Advantages of Certification
Accreditation & Certification Bodies
Development of ISO 9001
Quality Management Principles
Why is ISO 9001 Revised?
Key Improvements to ISO 9001:2015
ISO 9001 - Key Differences
ISO 9001 - Different Terminology
Process Approach
Risk-based Management
Benefits of the New ISO 9001:2015

2. ISO 9001 STRUCTURE
Annex L - Implications
Overview of Annex L
The ISO 9001 Structure is Aligned to the Common Structure for MSS
HLS: The Same Core Elements
ISO 9001 Approach is Based on the PDCA Cycle
PDCA and ISO 9001 Clause Structure
ISO 9001 Clause Structure (4-10)
- Context of the Organization
- Leadership
- Planning
- Support
- Operation
- Performance Evaluation
- Improvement

3. ISO 9001 CERTIFICATION
Becoming ISO 9001 Certified
ISO 9001:2015 Certification Transition Timeline
ISO 9001 Certification Journey

4. AUDIT APPROACH
What is a Quality Audit?
What Are Audits Used For?
Types of Quality Audits
Internal Audit
Audit Focus
Audit Approach
Audit Emphasis
Review of Documented Information
Continual Improvement

5. HANDLING AN AUDIT SESSION
Rights of Auditee
Rights of Auditor
How to Handle an Audit Session?
Auditee's Conduct
Interacting with Auditors: Do's
Interacting with Auditors: Don'ts

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.