Translating Intangible to Tangible Performance: Volume 5 (PDF)

The behaviors in this volume focus on objectively evaluating performance of supervisors and managers. Intangible measures are translated into tangible ones so that feedback and ratings can be substantiated or justified. With turnover often attributed to supervision/management, organizations
need to hold supervisors and managers accountable.

An organization may even wind up keeping supervisors/managers who should not be kept beyond their probationary periods because they are not meeting performance expectations and the ability to justify terminating employment is deficient.

With this reference, you can objectively measure performance by making the intangible tangible. In this document, we provide over 20 objective measurements each for evaluating the following performance categories:

•  Good Judgment
•  Team Member Training and Coaching
•  Leadership
•  Supervisory/Management Skills

These measurements can be used to communicate performance expectations during the recruiting and hiring process, to identify performance gaps and coach employees to succeed, to track and document performance, and to substantiate and justify feedback and ratings associated with probationary periods, personal improvement plans, corrective actions, performance reviews and disciplinary actions.

A worksheet is also provided to document coaching sessions.