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  1. Request Fulfilment - essential day-to day process
  2. ISO 20000 and ITSM best practice compliant
  3. Visual aid to ITSM Awareness campaign

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This document establishes an Request Fulfilment (RF) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the process , Power Point presentation of the process)

This document introduces the Incident Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.


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This document establishes an Request Fulfilment (RF) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the... [read more]

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Request Fulfilment Process is a part of Service Operation . This Document contains detailed description of the Request Fulfilment Process, including process steps, roles,... [read more]

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Request Fulfillment Process - (ITSM, IT Service Mangement)

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