Day In the Life Of (DILO) Tool (PowerPoint PPTX)

DILO (day in the life of) is a technique used to walk through what it will be like in the new world for either a process or a specific group of people who are external or internal to the organisation. It is particularly useful to test the effectiveness of roles by walking through a day in the life of a particular role and identifying gaps and problems encountered during the walk through. DILO can also help to provide employees with clarity on the new organisation design and secure their buy-in.

The tool should be used during the detailed design phase of organisation design to check that the design makes sense. It can also be used later during the implementation and sustain phases as a communications and training tool.

The DILO tool is useful to check that the organisation design makes sense in relation to a particular process or group of people and to train people in the new organisation design, bring it to life for them and convince them that it is the right thing to do.

This tool is included as an appendix to the Organization Design Toolkit.

The PPT provides practical insights and actionable recommendations for implementing the DILO tool effectively. It emphasizes the importance of realistic scenarios and appropriate language to set the scene accurately. The tool prompts critical questioning and focuses on essential elements, ensuring that the new organization design is both practical and comprehensible for employees.

The example DILO for a Customer Advisor illustrates the tool's application in a real-world context, highlighting common challenges and areas for improvement. It showcases how DILO can identify inefficiencies and training needs, making it an invaluable resource for organizations undergoing structural changes. This document is a must-have for executives looking to streamline processes and enhance role clarity within their teams.