ITSM Proces guides:
Incident Management – process guide
Problem Management – process guide
Request Fulfilment – process guide
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THERE ARE 3 PRODUCTS IN THIS BUNDLE:
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This document establishes an Incident Management (IM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the... [read more]
Individual Price: $45.00
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This document establishes an Problem Management (PM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the... [read more]
Individual Price: $45.00
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This document establishes an Request Fulfilment (RF) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the... [read more]
Individual Price: $40.00
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This deck explains a "practical" approach to Change Management, as developed by Ron Leeman, winner of the Change Leader award by the HRD Congress in 2012. |