Service Operation - Process Guides (ITSM, IT Service Manage (Document Bundle)

– Julia T., Consulting Firm Owner (Former Manager at Deloitte and Capgemini)

– David Harris, Managing Director at Futures Strategy

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quality of the decks available allows me to punch way above my weight – it's like having the resources of a Big 4 consultancy at your fingertips at a microscopic fraction of the overhead.

– Roderick Cameron, Founding Partner at SGFE Ltd

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saved. I encountered a download issue during the ordering process. However, a quick email to Flevy's support team, even on a Sunday (!!!), resulted in assistance within less than an hour, allowing me to download the content I needed. Fantastic job, Flevy! I give 5 stars for both content/price and customer service. Thank you!

– M. E., Chief Commercial Officer, International Logistics Service Provider

– Debbi Saffo, President at The NiKhar Group

– Dean Carlton, Chief Transformation Officer, Global Village Transformations Pty Ltd.

– Royston Knowles, Executive with 50+ Years of Board Level Experience

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that it is not at all just a repository of documents/resources but, in the way that David and his team manage the firm, it is like dealing with consultants always ready to assist, advise and direct you to what you really need, and they always get it right.

I am an international hospitality accomplished senior executive who has worked and lived during the past 35 years in 23 countries in 5 continents and I can humbly say that I know what customer service is, trust me.

Aside from the great and professional service that Flevy's team provide, their wide variety of material is of utmost great quality, professionally put together and most current.

Well done Flevy, keep up the great work and I look forward to continue working with you in the future and to recommend you to a variety of colleagues around the world.

– Roberto Pelliccia, Senior Executive in International Hospitality