ITIL 4 Poster: ITIL 4 Practices (printable A1, A2) (PDF)

BENEFITS OF DOCUMENT

ITIL 4 Foundation learning material
ITIL 4 Awareness material & visual aid for promoting ITIL 4 Value stream concept
Visual aid to ITIL 4 Awareness campaign

Poster gives overview of purpose statements for all 34 ITIL 4 Practices.

Note: ITIL 4 Practices "replaced" what was in ITIL 3 known as Processes.


34 ITIL PRACTICES:
General Management Practices:
1. Architecture Management
2. Continual Improvement
3. Information Security Management
4. Knowledge Management
5. Measurement and Reporting
6. Organisational Change Management
7. Portfolio Management
8. Project Management
9. Relationship Management
10. Risk Management
11. Service Financial Management
12. Strategy Management
13. Supplier Management
14. Workforce and Talent Management

Service Management practices:
15. Availability Management
16. Business Analysis
17. Capacity and Performance Management
18. Change Control
19. Incident Management
20. IT Asset Management
21. Monitoring and Event Management
22. Problem Management
23. Release Management
24. Service Catalogue Management
25. Service Configuration Management
26. Service Continuity Management
27. Service Design
28. Service Desk
29. Service Level Management
30. Service Request Management
31. Service Validation and Testing

Technical Management Practices:
32. Deployment Management
33. Infrastructure and Platform Management
34. Software Development and Management