You’ve been told you should be measuring your customer satisfaction, but you’re wondering if it’s really worth it. Or, maybe you’re trying to drive sales growth and wondering whether improving your customer satisfaction will help. Well the short answer is “yes, customer satisfaction has been proven to drive sales growth.” Improving your customer satisfaction really […]
Tag Archives | Institute of Customer Service
How Customer Satisfaction Drives Sales Growth
Contributed by Andy Lees on July 8, 2015 in Organization, Change, & HR, Strategy, Marketing, & Sales