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Operational Excellence Consulting
An operations improvement firm specializing in Operational Excellence training and advisory services.

Listed document(s): 133

Background
Operational Excellence Consulting is a management training and consulting firm that takes a human-centered approach to helping organizations in the public and private sectors to work smarter and grow faster.

We work with government bodies, multinational corporations and small and medium-sized enterprises of a wide spectrum of industries. Some of our valued clients include Analog Devices, Borouge, Micron Technologies, B|Braun Medical Instruments, Panasonic, NEC, NileDutch, CLS Communication, Chr. Hansen, Forum Energy Technologies, Elsevier, Wow Education, Royal Government of Bhutan, Ministry of Education, Ministry of Social & Family Development, Defence Science & Technology Agency, Health Sciences Authority, Immigration & Checkpoints Authority and Temasek Polytechnic among others.

As a means to spread the adoption of operational excellence techniques and tools to benefit organizations, businesses and society, we take pride in designing and developing high quality training and customizable presentations, frameworks and templates to add value and complement your training and business needs.


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ALL DOCUMENTS (133)

Motivation Theories
Listed under:  Corporate Communications  Organization, Change, & HR
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76-slide PowerPoint deck. This presentation is a compilation of PowerPoint descriptions and diagrams used to convey eight of the most popular motivation theories and models. CONTENTS INCLUDE THE FOLLOWING: 1. Introduction to Motivation Theories 2. ... [read more]
$39.00

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Customer Delight through Quality
44-slide PowerPoint deck. Businesses exist because of customers. Delivering delightful experience creates loyal customers and keeps them coming back. Applying these tools internally creates a positive working culture. In this simple presentation, you will find ... [read more]
$39.00

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Customer Service Basics
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: Operational Excellence Consulting   Top Flevy Author [?]
23-slide PowerPoint deck. This is a simple presentation on the ABC's and 123's of providing basic customer service. In this training powerpoint, you can quickly educate employees or new hires who are new to their role as a customer service provider. This module ... [read more]
$49.00

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Service Recovery
Listed under:  Operations  Strategy, Marketing, & Sales
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67-slide PowerPoint deck. When things go wrong, customer expectations tend to drop while fear and anger rise. Many service providers tend to avoid the issue, hiding from the damage, minimizing cost and shifting the blame to others. With the right approach and ... [read more]
$49.00

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Training Evaluation Model (TEM)
71-slide PowerPoint deck. The four-level Training Evaluation Model (TEM) is the worldwide standard for evaluating the effectiveness of training. It considers the value of any type of training, formal or informal, across four levels. The model can be applied ... [read more]
$59.00

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Total Quality Management Frameworks
Listed under:  Operations  Organization, Change, & HR
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153-slide PowerPoint deck. This presentation is a collection of PowerPoint diagrams and templates used to convey 40 different total quality management frameworks/models. (Please note that the materials are meant to be used to supplement your own business or ... [read more]
$59.00

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Training Within Industry (TWI) Frameworks
Listed under:  Operations  Organization, Change, & HR
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63-slide PowerPoint deck and supporting ZIP. The TWI program has proven to be effective in providing shopfloor supervisors and team leaders with the skills they need to engage people in Lean activities. This is a collection of TWI diagrams, pocket cards and templates for Job ... [read more]
$49.00

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Six Steps of Kaizen
Listed under:  Operations  Organization, Change, & HR
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215-slide PowerPoint deck. The Six Steps of Kaizen articulates the six improvement steps that are practiced by Toyota during the past decades. It focuses on the skills, methods and analysis techniques. Please note that this process is not about running a ... [read more]
$79.00

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Design Thinking Frameworks & Models
Listed under:  Operations  Strategy, Marketing, & Sales
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98-slide PowerPoint deck. This presentation is a compilation of PowerPoint descriptions and diagrams used to convey 24 different Design Thinking frameworks and models. (Please note that the materials are meant to be used to supplement your own business or ... [read more]
$49.00

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Effective Communication
Listed under:  Corporate Communications  Organization, Change, & HR
View more from: Operational Excellence Consulting   Top Flevy Author [?]
91-slide PowerPoint deck. Effective communication skills are a critical aspect in your career and personal lives. It is important to understand the communication process so that we can enhance the effectiveness of our messages to our supervisors, colleagues, ... [read more]
$59.00

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