Ivana Nissen Documents (23)

IVANA NISSEN

Listed document(s): 23

Background
Master science Mathematics and Computer Science

Qualifications:

ITIL v3 accredited trainer (2008 - today)
ITIL v2 accredited trainer (2003- 2007)
ITIL consultant (2003 ? today)
Service Desk Institute auditor (2004 ? today)
Service Desk Institute consultant (2004 ? today)

Certificates:
ITIL v3 Intermediate Qualification: Service Design (2011)
ITIL v3 Intermediate Qualification: Continual Service Improvement (2011)
ITIL v3 Intermediate Qualification: Service Strategy (2010)
ITIL v3 Intermediate Qualification: Service Transition (2010)
ITIL v3 Expert (2009)
ITIL v3 Managers Bridge (2009)
ITIL v3 Intermediate Qualification: Service Offerings and Agreements (2009)
ITIL v3 Intermediate Qualification: Operational Support and Analysis (2009)
ITIL v3 Intermediate Qualification: Service Operation (2009)
ITIL v3 Foundation (2008)
ITIL v2 Service Manager (2004)
Help Desk Analyst (2004)
Help Desk Manager (2004)
ITIL v2 Foundation (2003)

Are you a business professional?
Join Flevy and sell your business documents.

Just as the mobile apps market has helped software developers earn sustainable, passive income, we hope Flevy will do the same for business professionals, like yourself. There's no reason to let your IP collect dust when it can be making you perpetual income.

ALL DOCUMENTS (23)

Document Bundles

	ITIL Lifecycle Poster (ITIL v3-2011) Listed under: Information Technology ITIL View more from: Ivana Nissen 1-page PDF document. ITIL v3 - 2011 Lifecycle Poster - printable in A1, A2, A3 Poster describes ITIL Lifecycle model: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Poster includes all ITIL [read more]	$20.00 Add to Cart View Details
	ITIL Incident Management Process Listed under: Information Technology ITIL View more from: Ivana Nissen 34-slide PowerPoint deck and supporting PDF. ITIL Incident Management Process is essential Process in Service Support. Process is contained in ITIL Service Operation book. Document describes the process in detail including very detailed description of Process flow steps. Other than [read more]	$25.00 Add to Cart View Details
	ITIL Incident Management Workflow - Process Guide Listed under: Information Technology ITIL View more from: Ivana Nissen 68-page Word document and supporting PDF. This document establishes an Incident Management (IM) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process) This document introduces the Incident Management [read more]	$50.00 Add to Cart View Details
	ITIL Change Management Process - PPT Listed under: Information Technology ITIL View more from: Ivana Nissen 32-slide PowerPoint deck and supporting PDF. ITIL Change Management Process is essential Process in Service Transition. Process is contained in ITIL Service Transition book. Document describes the process in detail including Process flow, key definitions, process roles, CSFs, KPIs, Risks and Challenges.	$30.00 Add to Cart View Details
	ITIL Problem Management Process Listed under: Information Technology ITIL View more from: Ivana Nissen 27-slide PowerPoint deck and supporting PDF. ITIL v3 Problem Management Process is a part of ITIL v3 Service Operation publication. This Document contains detailed description of the ITIL v3 Problem Management Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.	$25.00 Add to Cart View Details
	ITIL Service Level Management (SLM) Template - Process Guide Listed under: Information Technology ITIL View more from: Ivana Nissen 66-page Word document and supporting PDF. This document establishes a Service Level Management (SLM) process according to ITIL best practice and ISO 20000. (Word document including Visio diagram of the process) This document introduces the Service Level [read more]	$50.00 Add to Cart View Details
	ITIL Event Management Process Listed under: Information Technology ITIL View more from: Ivana Nissen 26-slide PowerPoint deck. ITIL v3 Event Management Process is a part of ITIL v3 Service Operation publication. This Document contains detailed description of the ITIL v3 Event Management Process, including: - Key definitions - Purpose and Objectives - [read more]	$25.00 Add to Cart View Details
	ITIL Request Fulfillment Process - Detailed Listed under: Information Technology ITIL View more from: Ivana Nissen 22-slide PowerPoint deck and supporting PDF. ITIL v3 Request Fulfilment Process is a part of ITIL v3 Service Operation publication. This Document contains detailed description of the ITIL v3 Request Fulfilment Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.	$25.00 Add to Cart View Details
	ITIL Request Fulfillment Workflow - Process Guide Listed under: Information Technology ITIL View more from: Ivana Nissen 36-page Word document and supporting PDF. This document establishes an Request Fulfilment (RF) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process) This document introduces the Incident Management [read more]	$40.00 Add to Cart View Details
	ITIL Problem Management Workflow - Process Guide Listed under: Information Technology ITIL View more from: Ivana Nissen 50-page Word document and supporting PDF. This document establishes an Problem Management (PM) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process) This document introduces the Problem Management [read more]	$50.00 Add to Cart View Details

Are you interested in all the documents and tools on this page from this author?

Now, with one click, you can add all the products on this page to your cart.

Add All to Cart

Keyphrase:
Search in...	Document Title Document Description
Filter by author:
Filetype:	PowerPoint Excel Word PDF
Library:	Marketplace FlevyPro [?]

PowerPoint Toolkit Our free PowerPoint Toolkit contains over 50+ slides worth of diagrams, shapes, charts, tables, and icons for you to use in your business presentations. A real time saver for cranking business decks.		Strategy Development Discussion Deck This is a discussion deck template for a corporate strategy development session. In this discussion, we go through a 2-prong approach to growth and evaluate the merits of various growth drivers.
PowerPoint Plugin (Flevy Tools) Flevy Tools provides a set of automated tools for creating 10 common business diagrams, including Waterfall Charts, Gantt Charts, Chevron Diagrams, Pyramids, Harvey Balls, and more.		Strategy Development & Execution Primer Strategy without execution is merely theory. This 54-slide presentation introduces 12 powerful business frameworks spanning both Strategy Development and Strategy Execution.

May we interest you in any of these FREE Downloads?