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Listed document(s): 25
Background
Master science Mathematics and Computer Science
Qualifications:
ITIL v3 accredited trainer (2008 - today)
ITIL v2 accredited trainer (2003- 2007)
ITIL consultant (2003 ? today)
Service Desk Institute auditor (2004 ? today)
Service Desk Institute consultant (2004 ? today)
Certificates:
ITIL v3 Intermediate Qualification: Service Design (2011)
ITIL v3 Intermediate Qualification: Continual Service Improvement (2011)
ITIL v3 Intermediate Qualification: Service Strategy (2010)
ITIL v3 Intermediate Qualification: Service Transition (2010)
ITIL v3 Expert (2009)
ITIL v3 Managers Bridge (2009)
ITIL v3 Intermediate Qualification: Service Offerings and Agreements (2009)
ITIL v3 Intermediate Qualification: Operational Support and Analysis (2009)
ITIL v3 Intermediate Qualification: Service Operation (2009)
ITIL v3 Foundation (2008)
ITIL v2 Service Manager (2004)
Help Desk Analyst (2004)
Help Desk Manager (2004)
ITIL v2 Foundation (2003)
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ALL DOCUMENTS (25)
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ITIL Lifecycle Poster (ITIL v3-2011)
1-page PDF document. ITIL v3 - 2011 Lifecycle Poster - printable in A1, A2, A3
Poster describes ITIL Lifecycle model: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
Poster includes all ITIL [read more]
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$20.00
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ITIL Incident Management Process
34-slide PowerPoint deck and supporting PDF. ITIL Incident Management Process is essential Process in Service Support. Process is contained in ITIL Service Operation book. Document describes the process in detail including very detailed description of Process flow steps. Other than [read more]
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$25.00
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ITIL 4 Poster (ITIL 4 - 2019, ITIL 4 SVS) - New
2-page PDF document. ITIL 4 Poster - 2019, ITIL 4 - Service Value System Poster - printable in A1, A2, A3
Service management is evolving, and so is ITIL... Current version is ITIL 4, first book published in 02/2019.
ITIL 4 (2019) is designed to [read more]
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$25.00
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ITIL Change Management Process - PPT
32-slide PowerPoint deck and supporting PDF. ITIL Change Management Process is essential Process in Service Transition. Process is contained in ITIL Service Transition book.
Document describes the process in detail including Process flow, key definitions, process roles, CSFs, KPIs, Risks and Challenges.
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$30.00
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ITIL Incident Management Workflow - Process Guide
68-page Word document and supporting PDF. This document establishes an Incident Management (IM) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)
This document introduces the Incident Management [read more]
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$50.00
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ITIL Problem Management Process
27-slide PowerPoint deck and supporting PDF. ITIL v3 Problem Management Process is a part of ITIL v3 Service Operation publication. This Document contains detailed description of the ITIL v3 Problem Management Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.
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$25.00
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ITIL Event Management Process
26-slide PowerPoint deck. ITIL v3 Event Management Process is a part of ITIL v3 Service Operation publication.
This Document contains detailed description of the ITIL v3 Event Management Process, including:
- Key definitions
- Purpose and Objectives
- [read more]
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$25.00
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ITIL Service Level Management (SLM) Template - Process Guide
66-page Word document and supporting PDF. This document establishes a Service Level Management (SLM) process according to ITIL best practice and ISO 20000. (Word document including Visio diagram of the process)
This document introduces the Service Level [read more]
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$50.00
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ITIL Request Fulfillment Process - Detailed
22-slide PowerPoint deck and supporting PDF. ITIL v3 Request Fulfilment Process is a part of ITIL v3 Service Operation publication. This Document contains detailed description of the ITIL v3 Request Fulfilment Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.
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$25.00
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ITIL Request Fulfillment Workflow - Process Guide
36-page Word document and supporting PDF. This document establishes an Request Fulfilment (RF) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)
This document introduces the Incident Management [read more]
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$40.00
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