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Information Technology Business Documents (Page 8)

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Retail Bank Business Capability Model
1-page PDF document. A business capability model for a Retail Bank. To be used as a core document for Enterprise Architects and EA work. Also very valuable to Business Architects and Business Architecture projects/programmes.
$30.00

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Global Support Escalation Visio Diagram
Listed under:  Information Technology  Operations
View more from: visualoomph
1-page PDF document and supporting . This is a global support escalation model depicting how an issue from a user is escalated thru support channels for resolution and provide necessary resolution. This is a birds eye view diagram in Visio suitable for leadership level presentations.
$30.00

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Request Fulfillment Workflow - Process Guide
Listed under:  Information Technology  ITSM
View more from: Ivana Nissen   Top Flevy Author [?]
36-page Word document and supporting PDF. This document establishes an Request Fulfilment (RF) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the process) This document introduces the Incident Management process [read more]
$40.00

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RFP Template for IT Managed Services
55-page Word document and supporting Word. This word document is part of a bundle: - IT Service Requirements (primary document) - RFP Template (secondary document) The IT Service Requirements document includes 41 IT services descriptions spanning Infrastructure Management and [read more]
$60.00

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Assessment Dashboard - Internet of Things (IoT)
Listed under:  Information Technology  Operations
View more from: Gerard Blokdijk   Top Flevy Author [?]
Excel workbook and supporting ZIP. New objects as the plethora of different device types, devices, gateways and Internet of Things (IoT) platforms need to be maintained because they are decentralized trust servers of the organizations using them. Management and [read more]
$79.00

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Assessment Dashboard - Agile Framework
Listed under:  Information Technology
View more from: Gerard Blokdijk   Top Flevy Author [?]
Excel workbook and supporting ZIP. Here are several sample Agile Framework requirements: * When you are identifying the potential technical strategy(s) you have several process factors that you should address. As with initial scoping how much detail you go into [read more]
$79.00

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Assessment Dashboard - GDPR
Listed under:  Information Technology  Governance, Risk, & Compliance
View more from: Gerard Blokdijk   Top Flevy Author [?]
Excel workbook and supporting ZIP. The GDPR Self-Assessment will make you a GDPR domain expert by: 1. Reducing the effort in the GDPR work to be done to get problems solved 2 .Ensuring that plans of action include every GDPR task and that every GDPR outcome is in [read more]
$79.00

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Event Management Process ( ITSM, IT Service Management)
Listed under:  Information Technology  ITSM
View more from: Ivana Nissen   Top Flevy Author [?]
26-slide PowerPoint deck. IT Event Management Process is a part of IITSM Service Operation. This Document contains detailed description of the IT Event Management Process, including: - Key definitions - Purpose and Objectives - Scope - Value to business - [read more]
$25.00

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ITSM Process Assessment - Service Transition (XLS)
Listed under:  Information Technology
View more from: Ivana Nissen   Top Flevy Author [?]
Excel workbook. This Excel spreadsheet system with approx. 300 Questions allows you to conduct a Assessment of ITSM Service Transition processes: 1 Transition Planning and Support 2 Change Management 3 Change Evaluation 4 Knowledge [read more]
$45.00

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Request Fulfillment Process PPT (ITSM, IT Service Mangement)
Listed under:  Information Technology  ITSM
View more from: Ivana Nissen   Top Flevy Author [?]
22-slide PowerPoint deck and supporting PDF. Request Fulfilment Process is a part of Service Operation . This Document contains detailed description of the Request Fulfilment Process, including process steps, roles, KPIs, CSFs, interfaces with other processes. This Document [read more]
$25.00

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