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DESCRIPTION
This document establishes an Request Fulfilment (RF) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the process , Power Point presentation of the process)
This document introduces the Incident Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.
THERE ARE 2 PRODUCTS ARE IN THIS BUNDLE:
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This document establishes an Request Fulfilment (RF) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the... [read more]
Individual Price: $40.00
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Request Fulfilment Process is a part of Service Operation .
This Document contains detailed description of the Request Fulfilment Process, including process steps, roles,... [read more]
Individual Price: $25.00
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OVERVIEW This is a discounted bundle of 2 documents.
ABOUT THE AUTHOR
Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science. [read more]
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ITSM ITIL Service Management Change Management Incident Management Workflow Problem Management Project Management Access Management Root Cause Analysis ISO 20000
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