Service 4.0 Primer (PowerPoint PPT)

DESCRIPTION

Driven by emerging Digital Technologies, Service 4.0 is occurring now. Service 4.0 allows companies to transform the way they offer and deliver services. Customers are also demanding this change. They expect a proactive and customized service, delivered through multiple, integrated channels.

By undergoing Service 4.0 Transformation, Service organizations can derive benefits related to:

1. Operational Efficiency and Cost Savings; and
2. Improved Customer Satisfaction.

In terms of potential cost savings, up to 60% of a typical Service company's operating costs fall within the scope of Service 4.0. Furthermore, the overall savings can reach up to 40% of these costs.

To design a Service 4.0 Transformation program, we must make implementation decisions across the 10 dimensions of the operating model:

1. Ambition
2. Governance
3. Organization
4. People
5. Partnership
6. IT Scope
7. IT Delivery
8. Sequencing
9. Rollout Plan
10. Cultural Change

Service 4.0 is driven by 9 core technologies: Big Data & Analytics, Cloud Computing, Robotic Process Automation (RPA), Bionic Computing, Cognitive Computing, Virtualization, Internet of Things (IoT), Smart Devices, and Augmented Reality.

Service 4.0 represents a significant evolution in service provision, driven by nine core technologies. These include Big Data & Analytics, Cloud Computing, Robotic Process Automation (RPA), Bionic Computing, Cognitive Computing, Virtualization, Internet of Things (IoT), Smart Devices, and Augmented Reality. Each technology plays a critical role in enhancing operational efficiency and customer satisfaction, enabling companies to offer proactive, tailored services through multiple channels.

The PPT also delves into the historical evolution of service provision from Service 1.0 to Service 4.0, highlighting the transformative impact of digital technologies. It provides a comprehensive framework for designing a Service 4.0 Transformation program, covering ten dimensions of the operating model. This includes strategic decisions on ambition, governance, organization, people, partnership, IT scope, IT delivery, sequencing, rollout plan, and cultural change. This primer is an essential guide for any service organization aiming to stay competitive in the digital age.

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Source: Best Practices in Business Transformation, Fourth Industrial Revolution, RPA, Service 4.0 PowerPoint Slides: Service 4.0 Primer PowerPoint (PPT) Presentation, PPT Lab