This is a partial preview of the document. Login to FlevyPro for the full preview.

If you are logged in, your referral link [?] is automatically included below.

EMBED CODE (Copy and Paste)

DOCUMENT DESCRIPTION

Driven by emerging Digital Technologies, Service 4.0 is occurring now. Service 4.0 allows companies to transform the way they offer and deliver services. Customers are also demanding this change. They expect a proactive and customized service, delivered through multiple, integrated channels.

By undergoing Service 4.0 Transformation, Service organizations can derive benefits related to:

1. Operational Efficiency and Cost Savings; and
2. Improved Customer Satisfaction.

In terms of potential cost savings, up to 60% of a typical Service company's operating costs fall within the scope of Service 4.0. Furthermore, the overall savings can reach up to 40% of these costs.

To design a Service 4.0 Transformation program, we must make implementation decisions across the 10 dimensions of the operating model:

1. Ambition
2. Governance
3. Organization
4. People
5. Partnership
6. IT Scope
7. IT Delivery
8. Sequencing
9. Rollout Plan
10. Cultural Change

Service 4.0 is driven by 9 core technologies: Big Data & Analytics, Cloud Computing, Robotic Process Automation (RPA), Bionic Computing, Cognitive Computing, Virtualization, Internet of Things (IoT), Smart Devices, and Augmented Reality.

Got a question about the product? Email us at [email protected]. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Service 4.0 Primer PowerPoint document

ABOUT FLEVYPRO

FlevyPro is a subscription service for on-demand business frameworks and analysis tools. FlevyPro subscribers receive access to an exclusive library of curated business documents—business framework primers, presentation templates, Lean Six Sigma tools, and more—among other exclusive benefits. Click here to learn more about FlevyPro and its benefits.

[ What is FlevyPro? ]

This is a FlevyPro document.

Top Flevy Author [?]

Service 4.0 Primer

Sold by PPT Lab (this author has 25 documents)

$18.95

ALL FEES INCLUDED

Add to Cart

Did you know? For $1.00 more, you can download this document PLUS 4 more FlevyPro documents. That's only $3.99 per document. Click here for details.

This business document is categorized under:
Business Framework Primers

File Type: PowerPoint (ppt)

Tag(s): Business Transformation, RPA, Fourth Industrial Revolution, Service 4.0

Number of Slides: 21

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Upload date (first version): May 17, 2017

Report

RELATED & RECOMMENDED DOCUMENTS

	BCG Transformation Framework for New CEOs FlevyPro Transformation is about making fundamental changes in how business is conducted in order to help cope with a shift in market environment and achieve a sustainable, quantum [read more]		Intelligent Process Automation (IPA) FlevyPro Intelligent Process Automation (IPA) is a set of emerging Digital Technologies that combine process redesign with Robotic Process Automation (RPA) and Machine Learning (ML). IPA [read more]
	Robotic Process Automation (RPA) FlevyPro Robotic Process Automation (RPA), also referred to as Robotic Transformation and Robotic Revolution, refers to the emerging form of process automation technology based on software [read more]		Industry 4.0 Transformation FlevyPro US manufacturers recognize the potential of new digital industrial technologies to create value, but they have yet to fully appreciate the scope and magnitude of the opportunity [read more]
	Digital Transformation: Artificial Intelligence (AI) Strategy FlevyPro The rise of the machines is becoming an impending reality. The Artificial Intelligence (AI) revolution is here. Most businesses are aware of this and see the tremendous [read more]		Go-to-Market Transformation FlevyPro In these tough times, leading organizations are revolutionizing their commercial functions--including Sales, Marketing, Pricing, Branding, and Customer Insights--to drive revenue. [read more]
	Best Practices in Strategic Planning FlevyPro Strategic Planning is a process of defining the organization's strategy and making decisions on allocating resources to pursue this strategy. It's a crucial process, but often [read more]		Strategy Map FlevyPro A Strategy Map is a diagram that conveys the primary strategic goals being pursued by an organization. It is a strategic part of the Balanced Scorecard (BSC) framework to [read more]
	Corporate Strategy and Management Models This presentation is a collection PowerPoint diagrams and templates used to convey 30 different business strategy and management models. Please note that are diagrams and charts [read more]		McKinsey 7-S Strategy Model The McKinsey 7-S Strategy Model is a business framework used to evaluate organizational effectiveness and alignment. It identifies 7 internal, interrelated organizational [read more]

View the FlevyPro Document Library

SELECT CUSTOMERS

Flevy has provided quality business documents to businesses and organizations of all sizes across the world—in over 60 countries. Below is just a very small sample of our customer base.