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Service 4.0 Primer (PowerPoint PPT)

File Type: 21-slide PowerPoint presentation (PPT)

$25.00

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This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.

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DESCRIPTION

This product (Service 4.0 Primer) is a 21-slide PowerPoint presentation (PPT), which you can download immediately upon purchase.

Driven by emerging Digital Technologies, Service 4.0 is occurring now. Service 4.0 allows companies to transform the way they offer and deliver services. Customers are also demanding this change. They expect a proactive and customized service, delivered through multiple, integrated channels.

By undergoing Service 4.0 Transformation, Service organizations can derive benefits related to:

1. Operational Efficiency and Cost Savings; and
2. Improved Customer Satisfaction.

In terms of potential cost savings, up to 60% of a typical Service company's operating costs fall within the scope of Service 4.0. Furthermore, the overall savings can reach up to 40% of these costs.

To design a Service 4.0 Transformation program, we must make implementation decisions across the 10 dimensions of the operating model:

1. Ambition
2. Governance
3. Organization
4. People
5. Partnership
6. IT Scope
7. IT Delivery
8. Sequencing
9. Rollout Plan
10. Cultural Change

Service 4.0 is driven by 9 core technologies: Big Data & Analytics, Cloud Computing, Robotic Process Automation (RPA), Bionic Computing, Cognitive Computing, Virtualization, Internet of Things (IoT), Smart Devices, and Augmented Reality.

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Source: Best Practices in Business Transformation, Fourth Industrial Revolution, RPA, Service 4.0 PowerPoint Slides: Service 4.0 Primer PowerPoint (PPT) Presentation, PPT Lab

$25.00

FlevyPro price: FREE (included in subscription)

This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.

Add to Cart

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OVERVIEW

File Type: PowerPoint

(PPT)

Number of Slides: 21 (includes cover and all slides)

Included in FlevyPro subscription

Included in Business Transformation Stream subscription

Initial upload date (first version): May 17, 2017

ABOUT THE AUTHOR

Author: PPT Lab

Additional documents from author: 25

PPT Lab is a presentation design firm specializing in business frameworks and PowerPoint templates. All of our documents are of the same quality produced by top-tier consulting firms and utilize the Consulting Presentation Framework.

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