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Service 4.0 Primer (PowerPoint PPT)

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HIGHLIGHTS

Author: PPT Lab TOP AUTHOR [?]

Immediate, digital download

File Type: 21-slide PowerPoint presentation (PPT)

Part of FlevyPro Library

Part of Business Transformation Stream

DOCUMENT DESCRIPTION

This product (Service 4.0 Primer) is a 21-slide PowerPoint presentation (PPT), which you can download immediately upon purchase.

Driven by emerging Digital Technologies, Service 4.0 is occurring now. Service 4.0 allows companies to transform the way they offer and deliver services. Customers are also demanding this change. They expect a proactive and customized service, delivered through multiple, integrated channels.

By undergoing Service 4.0 Transformation, Service organizations can derive benefits related to:

1. Operational Efficiency and Cost Savings; and
2. Improved Customer Satisfaction.

In terms of potential cost savings, up to 60% of a typical Service company's operating costs fall within the scope of Service 4.0. Furthermore, the overall savings can reach up to 40% of these costs.

To design a Service 4.0 Transformation program, we must make implementation decisions across the 10 dimensions of the operating model:

1. Ambition
2. Governance
3. Organization
4. People
5. Partnership
6. IT Scope
7. IT Delivery
8. Sequencing
9. Rollout Plan
10. Cultural Change

Service 4.0 is driven by 9 core technologies: Big Data & Analytics, Cloud Computing, Robotic Process Automation (RPA), Bionic Computing, Cognitive Computing, Virtualization, Internet of Things (IoT), Smart Devices, and Augmented Reality.

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Source: Best Practices in Business Transformation, RPA, Fourth Industrial Revolution, Service 4.0 PowerPoint Slides: Service 4.0 Primer PowerPoint (PPT) Presentation, PPT Lab

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This business document is categorized under: Business Framework Primers

File Type: PowerPoint (ppt)

Tag(s): Business Transformation RPA Fourth Industrial Revolution Service 4.0

Number of Slides: 21 (includes cover, transition, & marketing slides)

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Upload date (first version): May 17, 2017

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