Interested in "intelligent" BPM tools? Download our FREE whitepaper on Transformation through Intelligent BPM. This is an exclusive promotion being run on LinkedIn.
  This is a partial preview. Full document is 286 slides. View large preview.
If you are logged in, your referral link [?] is automatically included below.
EMBED CODE (Copy and Paste)

  1. Gain a thorough understanding of the 8D problem solving process.
  2. Learn how to apply the 8D process and tools to solve problems in the workplace.
  3. Train your problem solving teams on the 8D process with this training presentation.


The 8D (Eight Disciplines) approach is a systematic problem solving process. Popularized by Ford Motor Company, the 8D process is now a standard in the automotive industry. The 8D problem solving process has proven to be highly effective in product and process improvement.

Following the logic of the PDCA cycle, the 8D process enables problem solving teams to identify root causes, develop proper actions to eliminate root causes, and implement permanent corrective action to prevent recurrence. It includes key analytical tools such as Is/Is Not Analysis and Root Cause Analysis using 5 Whys and the Fishbone Diagram.

This highly detailed training presentation will help you to teach employees in your company or organization to better understand team dynamics and solve problems using a disciplined approach.

NOTE: This training presentation comes with a complimentary 8D Problem Solving Worksheet (in Word format).


1. Understand the key concepts and principles of 8D problem solving
2. Understand the dynamics of team-based problem solving
3. Define the roles of the 8D problem solving team
4. Familiarize with the use of analytical tools in the 8D process
5. Describe the objective of each step of the 8D process
6. Define the critical success factors for effective 8D problem solving


1. Key Concepts & Principles of 8D Problem Solving
The blind men and an elephant
Common pitfalls in problem solving
What is a problem?
What is problem solving?
Impact of problem solving
Benefits of problem solving
What is 8D problem solving?
Applying 8D methodology
Why use 8D?
Overview of the 8D model

2. Team Approach to 8D Problem Solving
What is a team?
Types of teams
Qualities of an effective team
Why do we need teamwork in problem solving?
Why is teamwork important?
Characteristics of healthy teamwork
Working together as a team
Team member ground rules
Keys to team success
Tuckman's model of team development stages

3. Roles of 8D Problem Solving Team
What is a problem solving team?
Role of the champion
Role of the team leader
Role of the team member
Role of the facilitator
Problem solving team's maxims
Ingredients for problem solving team success

4. Review of Analytical Tools in 8D
Brainstorming rules
Affinity diagram
Is / Is not
Control charts
5 whys
Cause and effect diagram (Fishbone diagram)
Relationship between 8D and FMEA

5. 8D Problem Solving Process - The Step by Step Approach
Types of problem solving techniques
8D process model is based on the PDCA approach
Importance of an 8D report
D0: Plan
D1: Establish the team
D2: Describe the problem
D3: Develop an interim containment action
D4: Define and verify root cause
D5: Choose and verify permanent corrective action
D6: Implement and validate permanent corrective action
D7: Prevent recurrence
D8: Recognize the team

6. Preparing the 8D Report
The 8D report template

7. Critical Success Factors

Additional slides covering common tools such as Flowchart, Gantt Chart, Check Sheet, Run Chart (Graph), Pareto Chart, Histogram and Scatter Diagram.

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: 8D Problem Solving Technique & Tools PowerPoint document

This document can be purchased as part of a discount bundle:

8D Problem Solving Toolkit Bundle View Details

This document is part of the following Business Toolkits:

Problem Solving View Details
8D View Details
Top Flevy Author [?]

8D Problem Solving Technique & Tools

Sold by Operational Excellence Consulting (this author has 125 documents)


Add to Cart

This business document is categorized under the function(s): Operations   Organization, Change, & HR  

It applies to All Industries.

File Type: PowerPoint (pptx)

File Size: 21 MB

Number of Slides: 286

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

This product contains a supplemental DOCX document.

Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): May 18, 2014
Most recent version published: Aug 8, 2019

Ask the Author a Question

Must be logged in Click here to log in


Flevy has provided quality business documents to businesses and organizations of all sizes across the world—in over 60 countries. Below is just a very small sample of our customer base.


Are you a business professional?
Join Flevy and sell your business documents.

Just as the mobile apps market has helped software developers earn sustainable, passive income, we hope Flevy will do the same for business professionals, like yourself. There's no reason to let your IP collect dust when it can be making you perpetual income.


Design Thinking
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: Operational Excellence Consulting   Top Flevy Author [?]
240-slide PowerPoint deck. In today's increasing complexity of digital technology and modern business, customers are increasingly choosing products and services based on the quality of the experiences they have with them. To help meet these challenges, an approach [read more]

Add to Cart View Details

Issue Based Problem Solving
Listed under:  Organization, Change, & HR  Strategy, Marketing, & Sales
View more from: Documents & Files   Top Flevy Author [?]
27-slide PowerPoint deck. This deck is a training presentation used by a major consulting firm on Issue-based Problem Solving approach. The approach includes: - Define The Problem - Solve The Problem - Generate Ideas - Structure Ideas - Develop Research [read more]

Add to Cart View Details

PDCA Problem Solving Technique & Tools
Listed under:  Operations  Organization, Change, & HR
View more from: Operational Excellence Consulting   Top Flevy Author [?]
199-slide PowerPoint deck. In this training presentation, you will be able to teach employees on the structured Plan-Do-Check-Act (PDCA) approach to problem solving. Many world class companies such as Toyota uses the PDCA problem solving process for the [read more]

Add to Cart View Details

The 8D Problem Solving Process
Listed under:  Operations  Organization, Change, & HR
View more from: Operational Excellence Consulting LLC   Top Flevy Author [?]
206-slide PowerPoint deck and supporting ZIP. The 8D Problem Solving Process has become a standard in many industries as problem solving or improvement process, as internal Corrective Action Request (CAR) Process or as Supplier Corrective Action Request (SCAR) [read more]

Add to Cart View Details

Structured Problem Solving & Hypothesis Generation
Listed under:  Corporate Communications  Strategy, Marketing, & Sales
View more from: processman   Top Flevy Author [?]
34-slide PowerPoint deck. Training on how to address and solve problems in a structured way. Has a strong focus on hypothesis generation techniques.

Add to Cart View Details

Root Cause Analysis (RCA)
Listed under:  Operations  Organization, Change, & HR
View more from: Operational Excellence Consulting   Top Flevy Author [?]
84-slide PowerPoint deck. Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place. Root Cause Analysis seeks to identify the origin of a problem. It uses a [read more]

Add to Cart View Details

A3 Thinking (A3 Problem Solving)
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: Operational Excellence Consulting   Top Flevy Author [?]
140-slide PowerPoint deck and supporting Word. A3 thinking is lean thinking. An A3 report is a lean PDCA storyboard. Based on the original A3 process developed by Toyota, the A3 report can be used to propose solutions to problems, give status reports on ongoing projects, and report [read more]

Add to Cart View Details

Structured Problem Solving - Top Tier Consulting Framework
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: P-Square Partners   Top Flevy Author [?]
57-slide PowerPoint deck. This document provides a practical guide to structured problem solving. It will help you solve strategic problems that your business face. The document provides a framework that has been tested for many years at a top tier consulting firm [read more]

Add to Cart View Details

Issue-Based Work Planning and Hypothesis Problem Solving
Listed under:  Organization, Change, & HR  Strategy, Marketing, & Sales
View more from: STRATICX   Top Flevy Author [?]
25-slide PowerPoint deck. The principles behind Issue-Based Work Planning are a powerful concept for use on all business issues and help to align the approach with the overriding issues, rather than the traditional process structure. They help ensure that all [read more]

Add to Cart View Details

The A3 Problem Solving Process
Listed under:  Operations  Organization, Change, & HR
View more from: Operational Excellence Consulting LLC   Top Flevy Author [?]
181-slide PowerPoint deck and supporting Excel workbook. The objective of this training module is to introduce you to the A3 Problem Solving Process and provide you and your organization with an effective thought process and approach, as well as the basic tools to identify the underlying root [read more]

Add to Cart View Details

What project are you working on?
Problem Solving?   8D?   Bain Frameworks?   Or something else.
Have a look at our holistic Business Toolkits. We have over 250+ toolkits covering a wide range of business topics.