RFP Template for IT Managed Services (Word DOCX)

This word document is part of a bundle:
•  IT Service Requirements (primary document)
•  RFP Template (secondary document)

The IT Service Requirements document includes 41 IT services descriptions spanning Infrastructure Management and End User Computing services. As well as common governance processes required to interact and manage those supply bundles. The service descriptions are defined using a structured aligned to industry practice (ITIL).

The RFP template for IT Managed Services (Infrastructure Management and End User Computing) allows you to quickly engage suppliers in a competitive bid process. Unlike other RFPs this is short and to the point helping your organization and the supplier quickly begin working on what matters. It outlines all the necessary requirements of the process, procedures and contact details. It also includes a template for financial stability of the suppliers.

The RFP Template for IT Managed Services covers a comprehensive range of critical IT functions, including Project Management, Change Management, and Capacity Management. Each section provides detailed descriptions, scope, and specific deliverables, ensuring that all aspects of the service are clearly defined and measurable. The template emphasizes the importance of standardized processes and governance to maintain high service quality and reliability.

The Word document also includes sections on Problem Management and Elevated Privilege Management, highlighting the need for robust security measures and efficient incident resolution. These sections outline the responsibilities of the service provider and the expected outcomes, such as reduced incident recurrence and compliance with audit requirements. The focus is on delivering value through well-defined roles, responsibilities, and performance metrics.

Additionally, the template addresses Business Continuity and Disaster Recovery, ensuring that your organization is prepared for any disruptions. It provides guidelines for developing, testing, and maintaining recovery plans, along with specific metrics to measure the effectiveness of these plans. This ensures that your IT services remain resilient and can quickly recover from any unforeseen events.