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Request Fulfillment Process - (ITSM, IT Service Mangement)   Document Bundle
$50.00

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Request Fulfillment Process - (ITSM, IT Service Mangement) (Document Bundle)

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BENEFITS OF BUNDLE

  1. Request Fulfilment - essential day-to day process
  2. ISO 20000 and ITSM best practice compliant
  3. Visual aid to ITSM Awareness campaign

DESCRIPTION

This product (Request Fulfillment Process - [ITSM, IT Service Mangement]) is a Document Bundle, which you can download immediately upon purchase.

This document establishes an Request Fulfilment (RF) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the process , Power Point presentation of the process)

This document introduces the Incident Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.


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This document establishes an Request Fulfilment (RF) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the... [read more]

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Individual Price: $40.00

Request Fulfilment Process is a part of Service Operation . This Document contains detailed description of the Request Fulfilment Process, including process steps, roles,... [read more]

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OVERVIEW

This is a discounted bundle of 2 documents.

ABOUT THE AUTHOR

Author: Ivana Nissen
Additional documents from author: 27

Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science. [read more]

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