This document establishes an Request Fulfilment (RF) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the process , Power Point presentation of the process)
This document introduces the Incident Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.
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This document establishes an Request Fulfilment (RF) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the... [read more]
Individual Price: $40.00
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Request Fulfilment Process is a part of Service Operation .
This Document contains detailed description of the Request Fulfilment Process, including process steps, roles,... [read more]
Individual Price: $25.00
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