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Frederick Taylor is known as the father of scientific management. His shop system employed these steps:
Each worker's skill, strength, and learning ability were determined.
Stopwatch studies were conducted to precisely set standard output per worker on each task.
Material specifications, work methods, and routing sequences were used to organize the shop.
Supervisors were carefully selected and trained.
Incentive pay systems were initiated.
In the 1920s, Ford Motor Company's operation embodied the key elements of scientific management:
1. standardized product designs
2. mass production
3. low manufacturing costs
4. mechanized assembly lines
5. specialization of labor
6. interchangeable parts
The creation of services organizations accelerated sharply after World War II.
Today, more than two-thirds of the US workforce is employed in services.
About two-thirds of the US GDP is from services.
There is a huge trade surplus in services.
Investment per office worker now exceeds the investment per factory worker.
Thus there is a growing need for service operations management.
OM important in any organization
Global competition forces rapid evolution of OM
Decision based framework focus of course
Strategic, Operating, and Control
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Source: Best Practices in Production PowerPoint Slides: Operation Management for Increasing Production PowerPoint (PPTX) Presentation, UJ Consulting
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Production Manufacturing Product Strategy Product Launch Strategy Scheduling Production Planning Pricing Strategy Maturity Model Product Lifecycle Positioning Operational Excellence Lean Manufacturing Takt Time Integrated Financial Model Good Manufacturing Practice
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